Latest Jobs at Dlight Solar Energy Limited

Position Description

• The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners. 
• This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
• The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair – level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).

Responsibilities

• Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
• Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
• Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
• Provide after sales training to acknowledge service center Leads, Technicians, sales team
• Monitoring and tracking of Service Centers performance and audit of the after-sales activities monthly. 
• Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis: – 
• Repair Speed (Turnaround Time, Long Term Pending). 
• Used parts return ratio.
• Repair Quality - Repeated Repair Ratio.
• Parts Availability
• Customer satisfaction 
• Partnership Review on Service
• Revenue 
• Experience metrics: attainment of signed off matrices aimed at better enhanced customer experience in the regions.
• Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.

Requirements

• A Technical Certification in Computer Science, Maintenance and Electrical engineering. A First Degree in above will be an added advantage.
• Minimum of 2-5 years in a busy field related environment supporting mass segment products (solar energy products, home electronics, mobile phone etc).
• Possess superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
• Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Excellent organizational, multi-tasking and time-management skills.
• Passion for social enterprise, development of people and environment benefits.

go to method of application »

Position Description

• The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners.
• This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
• The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair – level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).

Responsibilities

• Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
• Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
• Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
• Provide after sales training to acknowledge service center Leads, Technicians, sales team
• Monitoring and tracking of Service Centers performance and audit of the after-sales activities monthly. 
• Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis: – 
• Repair Speed (Turnaround Time, Long Term Pending). 
• Used parts return ratio.
• Repair Quality - Repeated Repair Ratio.
• Parts Availability
• Customer satisfaction 
• Partnership Review on Service
• Revenue 
• Experience metrics: attainment of signed off matrices aimed at better enhanced customer experience in the regions.
• Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.

Requirements

• A Technical Certification in Computer Science, Maintenance and Electrical Engineering. A First Degree in above will be an added advantage.
• Minimum of 2-5 years in a busy field-related environment supporting mass segment products (solar energy products, home electronics, mobile phone etc).
• Possess superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
• Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Excellent organizational, multi-tasking and time-management skills.
• Passion for social enterprise, development of people and environment benefits.

go to method of application »

Position Description

• The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners.
• This will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
• The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair – level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).

Responsibilities

• Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
• Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
• Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
• Provide after sales training to acknowledge service center Leads, Technicians, sales team
• Monitoring and tracking of Service Centers performance and audit of the after-sales activities monthly. 
• Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis: – 
• Repair Speed (Turnaround Time, Long Term Pending). 
• Used parts return ratio.
• Repair Quality - Repeated Repair Ratio.
• Parts Availability
• Customer satisfaction 
• Partnership Review on Service
• Revenue 
• Experience metrics: attainment of signed off matrices aimed at better enhanced customer experience in the regions.
• Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.

Requirements

• A Technical Certification in Computer Science, Maintenance and Electrical engineering. A First Degree in above will be an added advantage.
• Minimum of 2-5 years in a busy field related environment supporting mass segment products (solar energy products, home electronics, mobile phone etc).
• Possess superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
• Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
• Excellent organizational, multi-tasking and time-management skills.
• Passion for social enterprise, development of people and environment benefits.

go to method of application »

Position Description 

• As Regional Stock Controller will be responsible for the implementation of the stock management policies and procedures. 
• You will be responsible for ensuring accurate and efficient management of stocks in Partner and Distributor outlets, with correct stock entries which are updated promptly. 
• The incumbent will ensure that stock control procedures are in place and adhered to in order to safeguard the company's stocks.

R&Rs:

• The Stock Controller will be responsible for ensuring accurate and efficient management of stocks in Partner and Distributor Outlets, with correct stock entries which are updated promptly.
• Analyze the stock reports, including aging and optimisation, for the ECs being visited. Identify any discrepancies, excess stock, or stock shortages. Take note of any specific actions required based on the stock report findings.
• Conduct Root Cause Analysis (RCA): Investigate any variances or discrepancies detected during the visit. Determine the underlying causes and factors contributing to the issues and take corrective actions based on the findings to prevent recurrence.
• Review the mapping of infrastructure to ECs and highlight ECs with low SEPs, redistribute Aged Stocks, Identify aged stocks that are not moving or have low velocity and Plan and execute the redistribution of these stocks to ECs with higher velocity. Optimize stock allocation to ensure efficient inventory management.
• Responsible for physical verification, regular reconciliations and general monitoring of stock activity;
• Assist in developing and implementing inventory policies and procedures.
• Prepare and distribute daily, weekly, monthly and ad-hoc inventory levels and consumption reports to all the relevant stakeholders.
• Facilitate and participate in monthly and annual stock counts in the field. Perform monthly stock reconciliations of physical counts for all partners and distributors and highlight variances to the operations/warehouse department.
• Reconcile stock deliveries with purchase orders and actual invoices.
• Coordinate with the warehouse team to implement and ensure a control system to reduce inventory obsolescence.
• Support accurate and timely reporting through ensuring all stock data is updated correctly.
• Regular and timely escalations of all sighted variances to the warehouse manager for further probing.
• Carry out spot checks on stock balances in partner and distributor outlets against the system records and capture any anomalies.

Requirements

• Ability to multitask, prioritize, and manage time efficiently
• Goal-oriented, organized team player
• Encouraging to team and staff; able to mentor and lead
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• Ability to track shipments, oversee inventory audits and maintain reports of purchases and pricing.
• Must be familiar with supply chain procedures and have good communication skills to interact with vendors, clients and internal teams.
• Able to analyze data and stock statistics and translate results into better solutions
• Bachelor’s degree in a relevant field; having a Master’s degree will be an added advantage.
• 3 – 4 years of relevant experience inclusive of 2 years managerial experience.
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Proven results of delivering stock solutions and meeting logistics goals.
• Must be a resident within the region.

go to method of application »

Position Description

• The job holder will execute Aftersales initiative for d.light within a designated region through partnering with appointed vendors and partners. T
• his will involve sourcing, contracting and onboarding, developing capability and monitoring vendor activity with an aim of delivering excellent Customer Experience & Aftersales Services.
• The Service Centers will offer after-sales technical support (such as customer education, warranty inspection, product replacement, product repair – level 1, replacement, stock management & Service tracking through accurate data entry in d.light atlas system).

Responsibilities

• Source and vet potential field technicians/vendors/service partners within a designated region as per approved criteria.
• Assist with d.light contracts sign off with the potential field technicians/partner/vendors.
• Capability building of signed off field technicians/partners/vendors/ to d.light approved curriculum.
• Provide after-sales training to acknowledge service center Leads, Technicians, and sales team
• Monitoring and tracking of Service Centres performance and audit of the after-sales activities monthly. 
• Responsible for designated Region Aftersales KPIs Target as set out on a monthly/annual basis: – 
• Repair Speed (Turnaround Time, Long Term Pending). 
• Used parts return ratio.
• Repair Quality - Repeated Repair Ratio.
• Parts Availability
• Customer satisfaction 
• Partnership Review on Service
• Revenue 
• Experience metrics: attainment of signed-off matrices aimed at enhancing customer experience in the regions.
• Vendor Payment: Ensure reconciled payment schedules for the designated region ASCs and to be within the approved budget.

Requirements

• A Technical Certification in Computer Science, Maintenance and Electrical Engineering.
• A First Degree in the above will be an added advantage.
• Minimum of 2-5 years in a busy field-related environment supporting mass segment products (solar energy products, home electronics, mobile phone, etc).
• Possesses superb customer service skills and an ability to diagnose and solve problems from both technical and non-technical descriptions provided by customers and partners.
• Demonstrate negotiation and monitoring skills in managing 3rd party vendors.
• Strong mindset for continuous improvement and meeting or exceeding expectations, and able to demonstrate complete discretion and confidentiality.
• Excellent organisational, multi-tasking and time-management skills.
• Passion for social enterprise, development of people and environmental benefits.