The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
The Group's activities encompass:
Cement - Manufacturing / Importing
Sugar - Manufacturing ...
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Location: DIL HQ-Lagos, DIL HQ-Lagos
Company: Dangote Industries Limited
JOB PURPOSE / SUMMARY
To manage the regional Service Support team and own the customer experience within a specific geographical area. This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.
DUTIES AND RESPONSIBILTIES
- Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
- Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
- Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
- Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.
Key Interfaces:
- Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
- External: Customers within the region.
QUALIFICATIONS
- BSc in Business Administration or a related discipline.
- 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Direct experience in Nigeria's downstream oil and gas retail sector is mandatory.
- Strong understanding of customer service principles and practices.
- Excellent leadership, coaching, and conflict resolution skills.
- Willingness to travel within the designated region.
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Location: DIL HQ-Lagos, DIL HQ-Lagos
Company: Dangote Industries Limited
JOB PURPOSE / SUMMARY
To lead the entire customer success function, ensuring all customer requests, inquiries and issues are resolved in a timely and professional manner. This role is responsible for designing and delivering service experience that drives customer satisfaction, loyalty, and retention
DUTIES AND RESPONSIBILTIES
- Manage the daily operations of the entire customer service ecosystem, including the Call Center and regional Service Support teams.
- Oversee the call-off request function, ensuring adherence to all processing and validation SLAs.
- Serve as the primary escalation point for complex or sensitive customer issues that require senior management intervention.
- Analyze customer feedback, service metrics (e.g., First Call Resolution, CSAT), and issue trends to identify and drive systemic improvements.
- Develop and implement customer service policies, standards, and procedures across all teams.
Key Interfaces:
- Internal: Distribution Planning Manager, Fleet Team, Commercial Ops Team, Regional Service Managers.
- External: Key Partner Stations/Customers.
QUALIFICATIONS
- BSc/MSc in Business Management or a related field.
- 10+ years of experience in a customer service leadership role, preferably in a B2B environment.
- Proven experience designing and managing multi-channel customer service operations.
- Strong analytical skills with the ability to use data to improve the customer experience.
- Exceptional empathy, communication, and problem-solving skills.
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Location: DIL HQ-Lagos, DIL HQ-Lagos
Company: Dangote Industries Limited
JOB PURPOSE / SUMMARY
To act as the gatekeeper for all incoming delivery requests, validating each "call-off" against all prerequisites before certifying it as ready for scheduling. This role ensures the integrity and accuracy of the entire scheduling process.
DUTIES AND RESPONSIBILTIES
- Receive, log, and acknowledge all customer delivery "call-off" requests submitted via the company’s application.
- Verify that all conditions for each request are met, including station ullage confirmation, clear account status, and correct application of any rolling balances.
- Proactively engage with customers or the commercial team to resolve any unmet conditions, ensuring orders do not get stuck in the system.
- Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.
- Communicate the final, validated list of "ready-to-schedule" call-offs to the Scheduling Team.
Key Interfaces:
- Internal: Distribution Planning Team, Scheduling Team, Customer Success (all levels).
External: Customers.
QUALIFICATIONS
- BSc in Business Administration, Logistics, or a related field.
- 2-4 years of experience in order management, customer service, or logistics coordination.
- High attention to detail and a methodical approach to processes.
- Strong problem-solving skills and the ability to communicate clearly and professionally with customers.
- Proficiency in ERP and CRM systems.
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Location: Head Office - Lagos, Head Office - Lagos
Company: Dangote Industries Limited
Job Summary
- Collate, analyze, and prepare monthly, quarterly, and annual data on key Social Performance indicators.
- Provide data and draft reports for Dangote Cement Plc (DCP) submissions to CDP, GCCA, and other international sustainability frameworks.
- Compile reports, conduct data integrity tests and analyses, and submit monthly reports to the Head of Social Performance (SP).
- Deliver training and guidance to Plant Teams on Social Performance reporting and risk management.
- Update and maintain the grievance register and CSR project tracker for all DCP sites.
- Maintain a database of permits and licenses for all sites and follow up to ensure timely renewals and regulatory compliance.
- Support Social Management activities at all DCP Plants and Terminals, while assisting the Head Office in coordinating and implementing strategies that promote sustainable development.
- Contribute to maintaining the company's social license to operate across Plants, Mines, Depots, and Terminals.
- Assist the Social Performance Department across the Head Office, Plants, and Depots by collating monthly performance data, conducting analyses, and supporting the promotion, implementation, and maintenance of Group and Business Unit Environmental and Social Performance Policies.
Key Duties & Responsibilities
- Provide support in the acquisition and renewal of statutory agreements, Memorandums of Understanding (MoUs), and Confidentiality Disclosure Agreements (CDAs).
- Optimize communication channels for initiatives involving Social Performance or those with Environmental, Social, and Governance (ESG) disclosures, ensuring strong public brand management.
- Benchmark current industry best practices to develop best-in-class programs and foster stronger connections with associates, clients, and communities.
- Lead the continuous monitoring of social risks related to operations.
- Design and deliver Social Performance training for the DCP Social Performance (SP) Team and operational staff.
- Conduct social data analysis, including data collection and interpretation, to develop solutions for social challenges.
- Collate and maintain monthly SP departmental dashboards and KPI databases; analyze SP data and prepare Sustainability Reports.
- Liaise with DCP site teams on Social Performance and compile monthly and other periodic Environmental & Social (E&S) reports.
- Support the implementation of relevant SP activities and programs aimed at enhancing the safe work culture at the Head Office, plants, and depots.
- Provide expert advice and support on SP matters to Head Office staff, Plant Managers, and Depot Managers to ensure compliance with local legislation, DCP policies, guidelines, and industry best practices.
- Review and prepare reports on the implementation, progress, and performance of SP activities at the Head Office, plants, and depots, including monitoring statistics and trends, and act as a communication link among these units.
- Participate in regular audits and inspections; maintain records and provide recommendations with follow-ups to support continuous SP performance improvement.
- Promote awareness, knowledge, and skill development related to Social Performance among staff and contractors at the Head Office and depots to support a safe and informed work environment.
Key Requirements
Education
- Bachelor’s Degree in Science or Engineering from a reputable university.
- Membership of the Institute of Environmental Management & Assessment or equivalent, or Membership of an internationally recognized environmental management professional body.
Work Experience
- Minimum of 3–5 years of relevant experience in Social Performance, Environmental Management, or related fields.
- Strong attention to detail while maintaining a strategic, big-picture perspective.
- Skilled in interpreting and implementing strategies that drive positive and measurable results.
- Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced, dynamic environment.
- Demonstrated problem-solving skills using innovative approaches and tailored frameworks.
- Sound knowledge of a wide range of environmental and social issues, particularly those relevant to the cement or heavy industrial sectors.
- Possession of professional qualifications in Health, Safety & Environment (HSE) and Social Performance (SP) is a distinct advantage.
Skills and Competencies
- Strong interpersonal and communication skills
- Strategic decision-making and problem-solving
- Innovation, creativity, and adaptability
- Project and change management
- Teamwork and active listening
- Professional integrity and empathy
- Influencing, negotiation, and presentation skills
- Mentoring and coaching ability
- Operational awareness and resilience
- Proficient in MS Word, Excel, and Lotus Notes
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
- Career Development
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
Provide administrative support, clerical, data collections to Head of transport for his day to day running of the Transport and Maintenance Unit & Must be good in Microsoft-Excel and other ERP.
Key Duties and Responsibilities
Educational Qualification and Work Experience
- BSC/HND/B Eng in relevant Subject.
- Professional certificate on Office secretary/ Personal assistance or any related field.
- 2 years’ minimum experience.
Skill and Competencies
- Effective Communication skills
- People management skills
- Conflict Resolution Skills
- Project Management Skills
- Negotiation skills
- Presentation skills
- Interpersonal Skills
- Integrity
- Empathy
- Openness
- Discretion
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
To provide support to the Engineer / Manager in respect of supervision of concrete construction activities related to Agricultural Development Projects, and ensure the projects are completed as per approved designs.
Key Duties and Responsibilities
- Supervise all aspects of concrete work, from site preparation to finishing and curing.
- Carry out construction site inspections.
- Supervise Concrete Construction activities.
- Managing safety on sites.
- Preparing Reports as required.
- Ensure safety at construction sites and coordinate regulatory compliance.
- Assisting with budget preparation, monitoring expenditures, and implementing cost-saving initiatives in concrete works.
- Identify and resolve any issues that arise during the concrete finishing process.
- Maintain accurate records of jobs and equipment.
Educational Qualification and Work Experience
- Degree / HND / ND in Civil Engineering or Construction Engineering.
- Minimum of 3 years’ experience in concrete construction.
Skill and Competencies
- Effective Communication skills
- People management skills
- Conflict Resolution Skills
- Project Management Skills
- Negotiation skills
- Presentation skills
- Interpersonal Skills
- Integrity
- Empathy
- Openness
- Discretion
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
- To oversee the entire irrigation system, ensuring efficient and effective water delivery to plants.
- To lead a team of Drip irrigation workers and collaborate with other agricultural professionals to optimize crop production and water usage.
Key Duties and Responsibilities
- Supervise the system installation, operation and maintenance of the drip irrigation systems.
- Develop and implement irrigation schedules based on crop needs, weather conditions, water availability, ensuring water conservation and also conducting soil assessments.
- Oversee and train irrigation workers, providing training and guidance on best practices.
- Track water usage and maintain accurate records of irrigation activities and system maintenance.
- Ensure compliance with environmental regulations related to water usage and irrigation practices.
- Oversee the maintenance and repair of drip irrigation equipment, including pumps, valves, filters etc.
- Collect and analyze irrigation data to assess system performance and make improvements.
Educational Qualification and Work Experience
- Bachelor’s degree in any science related field
- Minimum of 1 year working experience
- Technical knowledge of operations and maintenance
Skill and Competencies
- Effective Communication skills
- People management skills
- Conflict Resolution Skills
- Project Management Skills
- Negotiation skills
- Presentation skills
- Interpersonal Skills
- Integrity
- Empathy
- Openness
- Discretion
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
A plumber specializing in drip irrigation systems would be responsible for welding HDPE pipes, installing, maintaining, and repairing these systems. This includes tasks like selecting appropriate components, laying out the system, and ensuring efficient water distribution to plants. They also troubleshoot issues, repair and fix leakages, and perform winterization procedures.
Key Duties and Responsibilities
- Ensure proper water pressure and flow rates throughout the system.
- Installation of pipes, tubing, irrigation timers, controllers and other system components according to design plans.
- Ensuring proper operations and maintenance of the drip irrigation system.
- Troubleshoot and repair problems with emitters, tubing, valves, and other components.
- Regularly inspect systems for leaks, blockages, and other issues.
- Replace damaged or worn parts.
- Installing both HDPE and PVC piping network.
Educational Qualification and Work Experience
- SSCE, ND or HND in any course.
- Technical experience in any kind of plumbing job.
- Basic knowledge of the use of HDPE welding machine is an added advantage.
- Minimum of (2) years of experience in related field.
Skill and Competencies
- Effective Communication skills
- People management skills
- Conflict Resolution Skills
- Project Management Skills
- Negotiation skills
- Presentation skills
- Interpersonal Skills
- Integrity
- Empathy
- Openness
- Discretion
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
A candidate with a strong background in the agricultural mechanization. Knowledge in Land development procedures i.e., Ploughing harrowing Gps Leveling and auto guided ridging / drip in section and mechanical covering. This role will involve collaborating with land development manager.
Key Duties and Responsibilities
- Looking after and coordinating all land development activities, ploughing harrowing, Gps leveling and ridging or drip insection all atomized.
- Coordinating workshops for breakdown and maintenance and fueling of machines.
- Monitor the execution and performance of operators and machinery per operation as per time lines.
- Manage effective communication with workshops and land development manager.
- Address and resolve any issues related to labor performance, disputes, or changes in project scope in conjunction with Manager.
- Ensure milestones and deadlines are met, with proper documentation of changes.
- Work closely with land development managers and external partners to address matters and ensure smooth project delivery.
- Maintain organized records of all land development-related documents and Provide regular correspondence.
- Reports on project progress status, deliverables, and performance metrics to the management.
Educational Qualification and Work Experience
- Bachelor’s degree in Agricultural Mechanical Engineering, survey or another related field.
- Experience in managing land preparation related to agriculture, irrigation systems.
- Minimum of (3) years of experience in Land development operations.
Skill and Competencies
- In-depth knowledge of Agricultural mechanization (e.g. GPS) guided in ploughing, harrowing, leveling and ridging) and as well as familiarity with the standards and sequence of land development
- Ability to understand survey terminology and field designs particularly GPS leveling.
- Ability to manage labor and Machinery to minimize loses in overshooting budgets
- Strong attention to detail with the ability to manage multiple projects simultaneously.
- Strong Microsoft Office skills (Word, Excel, etc.).
Ability to work in a fast-paced, high-pressure environment
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Location: SSC P-Numan, SSC P-Numan
Company: Dangote Industries Limited
Job Summary
A candidate with a strong background in agricultural mechanization. Knowledge in Land development procedures i.e., Ploughing harrowing GPS Leveling and auto guided ridging / drip inspection and mechanical covering. This role will involve collaborating with land development officer.
Key Duties and Responsibilities
- Looking after and coordinating all land development activities, ploughing harrowing, GPS levelling and ridging or drip inspection all atomized.
- Coordinating workshops for breakdown and maintenance and fueling of machines.
- Manage effective communication with workshops and land development manager.
- Maintain organized records of all land development-related documents and correspondence.
- Ensure milestones and deadlines are met, with proper documentation of changes.
- Monitor the execution and performance of operators and machinery per operation as per time lines.
- Provide regular reports on project progress status, deliverables, and performance metrics to the management.
Educational Qualification and Work Experience
- Bachelor’s degree in Agricultural Mechanical Engineering, survey or another related field.
- Experience in managing land preparation related to agriculture, irrigation systems.
- Minimum of (2) years of experience in Land development operations.
Skill and Competencies
- In-depth knowledge of Agricultural mechanization (e.g. GPS) guided in ploughing, harrowing, leveling and ridging) and as well as familiarity with the standards and sequence of land development
- Ability to understand survey terminology and field designs particularly GPS leveling.
- Ability to manage labor and Machinery to minimize loses in overshooting budgets
- Strong attention to detail with the ability to manage multiple projects simultaneously.
- Strong Microsoft Office skills (Word, Excel, etc.).
- Ability to work in a fast-paced, high-pressure environment.
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Location: Ibese Plant, Ibese Plant
Job Summary:
At Dangote Cement Plc, we are currently seeking a friendly and dedicated Forklift Operator to join our team. As a Forklift Operator, you will be responsible for ensuring the safe and efficient movement of materials and goods around our warehouses and industrial sites.
Key Duties & Responsibilities:
- Operate forklifts to move pallets of products between storage racks and workstations.
- Inspect pallets to ensure they are structurally sound and safe for use.
- Perform daily safety and maintenance checks of machinery.
- Adhere to all relevant legislation, policies, and procedures to operate the forklift safely and efficiently.
- Safely and securely store the forklift after use.
- Participate in routine maintenance of the forklift.
- Report any maintenance or repair requirements to the Shift Manager.
- Promote and practice workplace safety.
Requirements
- Minimum of SSCE (Senior Secondary School Certificate Examination) or equivalent.
- Valid Forklift Operator certification.
- At least 4 years of experience operating a forklift.
- Good communication and interpersonal skills.
- Attention to detail and ability to follow instructions.
- Ability to work effectively in a team.
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Job Responsibilities
- Fleet Officer is to assist in the day-to-day management of the fleet including vehicles, drivers and maintenance.
- To conduct routine inspection of trucks to ensure compliance with safety and regulatory standards
- Ensures good liaison with the workshop team for repairs of trucks at the workshop
- To carry out inspection of trucks under his routes to avoid misuse by drivers
- Ensure customers’ products are delivered as requested
- Ensures teamwork and conjunction with logistics department at Dangote sugar refinery
- He should report daily highway breakdowns, accidents and trucks under Police, FRSC custody through the fleet manager
- He provides prescribed number of trucks for loading on daily basis
- He performs any other function as may be directed by the management.
Skills And Competencies
- A BSc, HND, diploma or equivalent certificate with minimum of 3 years in any related field
- Basic knowledge of fleet management practices and principles
- Highly computer literate( Microsoft office)
- Ability to handle conflict and resolve differences of opinion
- Familiar with fleet management software and technology.
Method of Application
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