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About the role:

• IMCR (Incident Management & Crisis Resolution) and Risk management Leadership for all countries in Africa Operating Unit 
• The role is critical to raising the profile and visible support of Technical related incidents across the system and ensuring quality, food safety and workplace safety are managed and mitigated. It is also responsible for effective process implementation, identifying and developing system capability to avoid repeat incidents and to mitigate other industry trends. 
• This role is responsible for representing all Technical Innovation & Supply Chain (TI&SC) as part of the core Africa IMCR (Incident Management & Crisis Resolution) team to include: 
  • Active participation in the planning and execution of IMCR training and validation exercises in Africa in collaboration with Public Affairs and Communications Sustainability (PACS), Franchise partners, Global Security and Asset Protection (GSAP) & Bottler
  • Direct and routine engagement with GSAP & PACS
  • Active contribution to the ongoing IMCR process and reporting tool refinement/enhancement 
  • Providing leadership by interacting with all levels of the organization 
  • Engaging directly with senior leadership of Africa Operating Unit to provide status of IMCR response, associated risks, and identified next steps 
  • Leading/co-leading IMCR response & ensure effective Technical response to IMCR events globally and provide direction and guidance to the local teams 
  • Responsible for managing IMCR related communications with corporate and Africa Operating Unit Leadership Team. Communication includes incident, action plans and follow up on mitigation activities.
• This role is responsible for representing all TI&SC as part of the core Africa Technical Risk Management team to include: 
  • Ensure Technical Risk Management Framework (TRMF) and Enterprise Risk Management (ERM) systems are up to date and Africa Operating Unit level mitigation plans in place
  • Implement and closely monitor the global technical risk management framework with proper reporting for Africa Operating Unit

Key Duties and Responsibilities

• Develop and implement local/regional governance requirements and risk management 
• Internalize and communicate successful practices and lessons learned based corrective/preventive action plans
• Continuous evaluation and improvement of global processes and requirements related to Risk Management  
• Lead the Africa IMCR process for Technical, Innovation & Supply Chain (TI&SC). Ensure lessons learned are captured proactively across the entire global QSE networked organization. Set validation program management and track compliance.     
• Contribute and support the system QSE innovation process
• Connect source data from different risk processes and propose risk mitigation steps 
• Ongoing improvement of Risk Assessment Tools following big data analysis and system feedback  
• Wire the Technical risks and risk areas across the supply chain and product categories, R&D innovation, productivity, sustainability, manufacturing operations and other change activities. Implement common structured risk management approach across Technical and QSE function.  
• Build knowledge sharing environment to connect people, content, processes and information in an effective and sustainable manner to better leverage the collective knowledge of the community. 

Role Requirement

• 5 years field experience within or with Company bottler, beverages manufacturing or food manufacturing industry preferred. Proven track record in Technical/QSE operations outside of QSE strongly recommended.  
• Experience in leading scale transformation programs, change management.
• Risk/change management: understand the impact of change and the need to be purposeful in both communication and actions 
• Experience with root cause analysis and problem-solving methodologies. Demonstrated examples of tools used in the solving of quality problems/risk. 
• Quality Assurance Principles: Knowledge and application of quality cost analysis, inspection, corrective action planning, customer and consumer satisfaction tracking, internal monitoring in order to detect and correct non-conforming information, materials or processes using modern quality problem-solving tools 
• Manufacturing: Knowledge of process operating conditions and requirements leading to the safe manufacture of quality products e.g. GMP, GxP, HACCP, GFSI, OSHA. Food Safety: Ability to apply understanding of the physical, chemical and microbiological causes of food  

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The human Insights Senior Director leads the Africa Operating Unit Human Insights team and the development & implementation of the Africa Operating Unit Human Insights agenda, while connecting and integrating it to the global Human Insights network. This position requires a transformative, inspiring, and visionary leader able to set the course of the Human Insights function energizing the Insights team and broader network to become trusted advisors and business partners with other Marketing functions.

What You’ll Do For Us

Human insights & trends

• Owns and drives the  Insights learning plan and human insights activities, comprising Future consumer and shopper tensions and trends, application of behavioral science, consumer segment, cohort and culture understanding. 
  • Generate future-back human insights and develop a deep understanding of human behaviors, mindset, values and trends
  • Applies disciplines of Growth Behavioral Science, Brand Edge (Segmentation)
  • Perform consumer trend analysis and other consumer analytics delivers to holistic answers to business questions utilizing support from Platform Services

Consumer insights (categories) and Shopper insights (channels)

• Leads development of insights learning plan, including Identifying key insights-driven opportunities and threats by category and channel
  • Define insights protocols and deliver insights to Categories for brand strategy
  • Development of creative strategy insights in support of business and creative brief, early and late-stage creative development, consumer co-creation, evaluation, and testing. 
  • Devise, manage and deliver insights to Categories to support launch of new regional and local brands, driving the innovation pipeline, development of visual identity for regional and local brands and development marketing campaigns for regional & local brands
  • Development of innovation opportunity identification, concept development and assessment, product, and packaging development, early and late-stage consumer co-creation, evaluation and testing. 
  • Application of product-concept testing protocols for innovation projects
  • Devise, manage and deliver insights to integrated marketing to support package design, design guidance and standards and apply thinking marketing around E2E consumer journey (Experience Orchestration and Experience Consistency)
• Leads development of shopper understanding with focus on key Operating Unit channels and shopper journey. Generate key shopper insights by channel
• Collaborate with Integrated Marketing to understand and incorporate channel/consumer and consumption insights
• Define and action testing protocols for Integrated Marketing campaigns

Ad Hoc Research

• Perform ad hoc research (e.g., for global campaigns and innovation projects)
• Function network contribution, share insights from Africa Operating Unit and learnings (including from successful localized campaigns), capabilities development, and apply best practices from the global Human Insights network
• Provide insights consult support for related Africa Operating Unit functions

Role Requirement

• Bachelor's Degree in Marketing or related fields
• 12+ years of senior leadership experience including Business Strategy, Consumer Insights, Market Research, Analysis, Shopper insights, preference for additional Marketing, Innovation, experience
• Solid experience and know-how in application of tech-based approaches in Consumer and/or Shopper Insights (Aware of and experienced in the latest applications of machine learning/AI in market research).
• FMCG/Consumer goods background an added advantage
• Business Strategy background an added advantage
• Able to conceptualize frameworks and research models for diverse marketing and consumer insights problems.
• Comfortable with both large amounts of data, and qualitative insight, iterations with research and technology vendors and able to design effective and efficient insight programs to address business questions.
• Ability to orchestrate multiple stakeholders, delivering the highest priority and enterprise-wide insight solutions, in a holistic fashion.
• Ability to analyze complex issues and bring together multiple concepts across functions to define the strategic opportunities for the business.
• Knowledge of market research techniques, insights approaches, trends, latest industry thinking, holistic analysis and business questions and resolution, consumer co-creation, communities and digital networks