Latest Jobs at ARM Hold Co.

Job Summary

• Responsible for managing and expanding relationships with key institutional clients, including pension funds, insurance companies, and other financial institutions. The role involves developing and implementing strategies to enhance client satisfaction, retention, and revenue growth. The Relationship Manager will act as a trusted advisor, providing tailored investment advisory solutions and ensuring the delivery of high-quality service to meet clients' financial goals.

Job Details

Business Origination 

• Identify and pursue new business opportunities within the institutional segment to grow assets under management (AUM) 
• Collaborate with internal teams to design and present tailored investment strategies to prospective clients. 
• Prepare and deliver compelling presentations and proposals to secure new mandates. 

Client Relationship Management: 

• Develop and maintain strong relationships with institutional clients, ensuring their needs are met and exceeded 
• Regularly engage with clients to understand their investment objectives and provide customized solutions 
• Serve as the primary point of contact for all client-related matters, including portfolio performance reviews, market updates, and strategic planning. Investment Advisory:
•  Work closely with the investment team to develop and recommend investment strategies aligned with clients' objectives. 
• Monitor and analyze market trends, economic indicators, and portfolio performance to provide informed advice to clients. 
• Ensure compliance with regulatory requirements and internal policies when advising clients. 

Client Reporting and Communication: 

• Prepare and deliver regular performance reports, ensuring clients are fully informed of portfolio status and any necessary adjustments
• Address client inquiries promptly and professionally, providing clear and accurate information. Organize and participate in client meetings, including portfolio reviews and strategy sessions
• Requirements

COMPETENCIES, SKILLS & ABILITIES 

• Relationship Management: Strong ability to build and maintain long-term client relationships, with a focus on client satisfaction and retention. 
• Investment Knowledge: Deep understanding of investment products, market dynamics, and portfolio management strategies. 
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex financial concepts clearly. 
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail. 
• Business Acumen: Strong commercial awareness and strategic thinking, with a focus on driving business growth.

QUALIFICATION & EXPERIENCE 

• Bachelor’s degree in finance, Business Administration, Economics, or a related field. A master’s degree or relevant professional certification (e.g., CFA, CFP) is preferred. Experience: 
• Minimum of 5 years of experience in investment banking, relationship management, institutional sales, or investment advisory, with a focus on asset management. 
• Proven track record of managing institutional client relationships and driving business growth 
• Proven track record in client relationship management and business development

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Job Summary

• The Sales Operations Analysts supports the sales organisation by ensuring that sales activities, client acquisition, and revenue targets for the different client segments are aligned with strategic objectives while maintaining compliance with internal policies and regulatory standards. provides the operational and analytical backbone for the sales team. The Sales Performance Specialist acts as the bridge between strategy, data, and execution, ensuring that sales processes, CRM systems, and reporting frameworks support ARM Group’s growth and cross-subsidiary collaboration

Job Details

CRM & Data Management 

• Manage and optimize the firm’s CRM platform for data accuracy and usability. Ensure leads, client interactions, and conversion data are consistently updated. 
• Support segmentation of clients (Retail/Mass Affluent, HNI, Institutional) within CRM. 
• Automate recurring reports and integrate CRM data with finance and operations systems.

Sales Operations and Process Optimization 

• Map, document, and improve end-to-end sales workflows across subsidiaries and segments. 
• Identify bottlenecks in client onboarding, lead routing, and deal closure. 
• Recommend process automation or digital solutions to reduce cycle time. 
• Collaborate with IT to implement CRM enhancements or workflow automations. 
• Maintain proper records of sales activities, approvals, and compliance sign-offs. 

Sales Support & Enablement

•  Coordinate periodic sales review meetings and business performance sessions. 
• Maintain repository of product materials, sales decks, FAQs, and proposal templates and ensure all materials and communications adhere to regulatory guidelines. 
• Support onboarding of new sales staff with system and process training. 
• Manage incentives, commissions, bonuses, and reward tracking against performance metrics. 
• Prepare strategic insights for periodic management and board reports. 

Cross-Functional Collaboration

•  Partner with Product, Marketing, and Finance to align campaigns with sales data. 
•  Work with IT/Data Analytics to develop dashboards and data pipelines.
•  Collaborate with subsidiary sales teams to identify cross-sell opportunities.
•  Liaise with Compliance and Operations to ensure regulatory alignment in sales documentation. 
• Support audit requests and risk reviews related to sales processes and data 

Sales Performance Monitoring

•  Work with Sales Performance Analyst to track, and monitor sales performance dashboards (daily, weekly, monthly) for segment assigned
•  Analyze trends in AUM growth, inflows/outflows, product penetration, and conversion rates. 
• Conduct pipeline analysis and forecasting to guide decision-making

Requirements

Technical Skills 

• Analytical and quantitative skills; ability to interpret data for commercial decisions. 
• Proficiency in KPI tracking and performance reporting. 
• Understanding of investment markets and products (mutual funds, bonds, equities, trusts, estate planning etc)
•  Detail-oriented with strong organizational and process-mapping abilities.
•  Ability to coordinate across teams — sales, finance, compliance, marketing, and operations etc.
•  Advanced Excel / Power BI 
• Knowledge of CRM platforms (Salesforce, Zoho, Microsoft Dynamics) 
• Financial modelling & performance reporting 
• Strong data visualization and storytelling ability 

Behavioural Skills 

• Strong communication and presentation skills 
• Proactive, collaborative, and commercially minded. 
• Process improvement and project management skills 
• High integrity and confidentiality with data

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Job Summary

• Responsible for executing a compelling brand strategy for a Customer Segment category (Retail, Private Wealth or Institutions), to enhance the identity of the ARM brand, ensuring it resonates with the target audience and aligns with overall segment & business objectives.

Job Details

Brand Strategy Development: 

• Support the Senior Brand Manager utilize costumer insights and identify trends to unlock business opportunities that should inform the customer segment (Retail, Private Wealth & Institutions) strategy. Drive the executional outputs of the Marketing & Corporate Communications Annual Business strategy based on market, category, customer, and channel insights, that will set the brand up for exceptional growth. 
• Brand Communication: Lead the creative and media agencies in the development of marketing, advertising and media materials/assets to ensure they align with the brand strategy and messaging across all Marketing Media Channels.

 Brand & Competitor Monitoring:

• Utilize category, customer, segment & competitive data and insights to formulate brand campaigns, initiatives and measure their effectiveness.
• Lead the compilation of Key Performance indicators for all executed  and implemented marketing activities across all customer segments and channels.
• Adjusting as needed to achieve overall customer segment & business goals. 

Agency & 3rd Party Vendor Management:

• Coordinate all Creative, Media, Digital, PR and Event Agency activities to ensure seamless and optimal delivery of all Marketing related activities and initiatives.
• Ensure all 3rd Party vendors deliver according to their service level agreements. 

Budget Management: 

• Custodian of the brand budget, optimizing its disbursement across various initiatives and measuring the return on investment. 

Collaboration with Other Departments: 

• Work closely with other departments such as sales, customer service, business development, data and insights, product development and compliance teams, to ensure a cohesive and integrated approach to brand management.

Requirements

Behavioral

• Achievement (Level 2/4)
• Analytical Thinking (Level 2/4) 
• Customer Service Orientation (Level 2/4) 
• Entrepreneurship (Level 2/4) 
• Flexibility (Level 2/4) 
• Relationship Building for Influence (Level 2/4) 
• Self-Awareness (Level 2/4) 
• Team Working (Level 2/4) 
• Working Strategically (Level 2/4) 
•  Communicating Effectively (Level 2/4) 

Technical

• Media Relations (Level 2/4) 
• Public Relations (Level 2/4) 
• Brand Management (Level 2/4) 
• In-bound Marketing (Level 2/4) 
• Marketing Research (Level 2/4) 
• Business Acumen (Level 2/4) 
• Project Management (Level 1/4)

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Job Summary

• Support the identification, measurement, monitoring, and reporting of financial risks across the ARM Group’s businesses. The role assists in implementing risk policies and frameworks, performing quantitative analysis, supporting regulatory compliance, and providing timely insights to management to enable informed decision-making and sustainable growth.

Job Details

• Prepare monthly asset and liability management (ALM) reports and circulate same to the Asset and Liability Committee (ALCO). 
• Carry out the secretariat function for the monthly ALCO meetings.
• Execute monthly portfolio and mutual fund risk monitoring and assessments including (but not limited to) breaches of set limits, performance vs benchmark, risk adjusted returns, competition review, concentration exposure tracking, scenario and sensitivity analysis. 
• Manage and update the Risk Management related modules, limits and risk measures on the Portfolio Management System. 
• Carry out ongoing credit risk assessment on counterparties (including Commercial Banks, Merchant Banks, Mortgage Banks and non-financial institutions) and develop credit memos to be shared to key stakeholders for reviews and approval. 
• Identify and assess inherent risks in new products and initiatives across the ARM Group
• Design and review risk management and risk adjacent policies and framework of entities across the ARM Group.
• Prepare necessary regulator/audit/rating agency risk management reports including SEC Returns, financial risk disclosures and risk questionnaires reports that might be required by key stakeholders from time to time.
• Ensure the adequacy of existing internal controls and risk management frameworks through continuous identification, measurement and reporting of risk positions.
• Prepare the risk and control matrix for various entities within the ARM Group for the purpose of reviewing the Internal Controls over financial reporting (ICFR).
• Review and update the risk appetite statements, risk measures and tolerance limits for all entities within the ARM Group. 
• Monitor compliance of set risk appetite measures and tolerance limits for entities within the ARM Group.
• Ensure prompt reporting of risk exposures/positions and provide advice on possible resolution of critical issues.
• Support automation initiatives for risk reporting and monitoring, through the use of Excel, Excel Macros, Power BI and other tools.
• Engage in risk management training, workshops, town hall meetings and other form of risk awareness sessions for staff members.
• Prepare comprehensive risk reports for individual risk areas as well as aggregated position for internal stakeholders, such as Senior Management and Unit Heads.
• Carry out operational risk management analysis and resolution (including loss event assessment, Business Continuity assessment and others) as required from time to time.

Requirements

Competency and Skills Requirements

• Knowledge of the local and global financial service industry dynamics including regulations, legislations and operating environment.
• Understanding of risk and return, indicators and risk management techniques as well as trading and pricing derivatives.
• Ability to apply technical aspects of financial services regulation to practical business scenarios.
• Knowledge of market risk concepts; knowledge of financial, systems and process audit.
• Good financial accounting and budgeting skills.
• Understanding of non-bank financial service operations, policies and procedures.
• Problem solving and analytical abilities inclusive of statistics, data analysis and technical skills.

Minimum Qualifications

• First degree in an analytical or other discipline, such as: Accounting, Economics, Finance or Engineering.
• A relevant professional qualification (e.g. ACCA, ACA, CFA, FRM) and/or a Masters degree is a plus.
• Maximum of three years (3) relevant experience in the financial services sector or in a related role