Latest Jobs at Arca Payments Company Limited

Responsibilities (Listed but not limited to the outline)
Strategy & Planning:

• Works with other software developers, the software architect and designers in conceptualizing and developing new software programs and applications
• Plans own work in phases of the software development life cycle (SDLC) for a variety of projects
• Assists in the preparation and documentation of software requirements and specifications

Acquisition & Deployment:

• Conducts research on emerging application development software products, languages, and standards in support of procurement and development efforts

Operational Management:

• Consistently writes, translate, and code software programs and applications according to specifications and PCIDSS standards
• Integrate software components into a fully functional software application
• Write and execute unit tests for developed software applications
• Perform peer to peer code reviews.
• Participate and contribute to software architectural design sessions.

Compensation
Compensation and benefits are highly attractive and competitive.

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Responsibilities

• Act as bridge between post sales operations and engineering
• Developing tools for support -help desk systems, chat systems, etc
• Resolve all client complaints to satisfaction of clients involved
• Lead for tech support and service issues, strategy and approach
• Manage a tech support team and build competence
• Providing Tier 2 support/Triage for customer issues
• Prioritize technical issues/escalate when necessary
• Develop technical training material for Arca operations team -videos, FAQ libraries etc
• Document and maintain up to date list/progress of customer issues
• Work with other stakeholders to develop processes/SLA for compliant resolution.

Requirements
Education Qualification:

• B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)

Professional Qualification:

• Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.

Experience:

• Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.

Compensation
Compensation and benefits are highly attractive and competitive.