Latest Jobs at Alfred & Victoria Associates

Key Responsibilities

• Defining the overall vision and strategy for a product, prioritizing features and maximizing its value to customers and the business implementing varied user feedback.
• Developing product specifications and requirements
• Creating and updating your product roadmap.
• Market research and competitive analysis.
• Collaborating with cross functional teams.
• Understanding customer preferences and managing product lifecycle.

Educational qualifications

• BSc or HND in any discipline or)
• Minimum of 5- 7 years relevant (Sales) experience in ISP/Telecommunication

Certifications / Trainings:

• Information Technology Infrastructure Library (ITIL), Certified Sales Professional (CSP) and Customer Service, Sales Certified Specialist (CSSC) and Professional Certified Marketer (PCM)

Technical knowledge:

• Comprehensive Understanding of ISP services, Industry trend awareness, Cross-selling and Upselling, Lead New Business pitches and onboard new customers, Pipeline Management, Product and service knowledge, SLA management, Lead generation, Lead closure, Customer Relationship, MS Word and MS Excel, PowerPoint, Sales Technique, Analytical Skills, Sales Proposal, Research customer wants and needs, Sales Retention, Persuasive Selling and objection handling, Customer Mapping and penetration.

Salary
Very Attractive.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Salary
Attractive.

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Job Summary

• Responsible for managing the strategic planning, design, implementation, maintenance, regulatory compliance, communication, and administration of all compensation and benefit programs consistent with the organization’s human capital objectives.
• Ensure costs associated with compensation and benefits are in line with the organization’s objectives, culture, and philosophy and Develop competitive and cost-efficient programs that will assist with employee retention and attract top talent within the Organization.

Key Accountabilities

• Determining Market Rates: Evaluate every position and determine the proper market value for each job. This can be conducted through salary surveys and statistical analysis to determine what the market value is for each job.
• Compensation and Benefits: Develop and implement a Total Reward strategy, framework and practices to strengthen a differentiated Employee Value Proposition and enhance company’s competitive position.
• Research and compare incentive compensation plans offered by comparable organizations (in demography and job market); assess competitors’ plans and make recommendations for enhancements or improvements required to keep the organizations plans competitive and effective.
• Collaboration: Work with HR and other departments to align programs with business strategies

Salary and Benefits Structures & Administration:

• Develop and implement a robust and flexible salary and benefits framework; also, provide advisory to the Board Remuneration Committee on executive pay, Long Term Incentive Plan etc.
• Maintains knowledge of economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits and compensation scales and structures.
• Develops pay systems that are industry competitive and enable management to focus on and reward individual and group performance.
• Recognition: Acknowledge employee efforts with non-financial rewards

Compensation Surveys:

• Conduct market intelligence, compensation surveys and benefits benchmarking, and apply the survey outcomes to implement necessary changes in synergy with business strategy.

Audits, Reviews & Implementation:

• Drive quality assurance and performance improvement, carrying out periodic reviews and audits to improve efficiency and effectiveness of compensation & Benefits implementation.

Payroll Contributions:

• Facilitates accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers.

Job Evaluation:

• Drive and implement organizational effectiveness through instituting a job evaluation framework that is aligned to the compensation, promotion, talent etc. processes.
• Conduct job analysis/evaluation to determine appropriate market pricing; review and approve salary increases and advise management on compensation actions for employees.

Industry and Regulatory Liaison:

• Lead liaison with all key external stakeholders on pay related matters e.g. ITF, JV partners, Consultants, etc. to assure regulatory and business compliance in Nigeria/UK.
• Maintain a working knowledge of international, federal, and state legislation influencing compensation and benefits.

Monitoring Internal Equity & Analytics:

• Ensure that the pay is equitable internally by checking not only the internal equity of people with the same job level, but looking across the organization, taking special note for differences in key diversity indices such as race, gender, and age.
• The application of required analytic tools to identify and confirm grounds for any variances.

Manage programs:

• Manage programs such as deferred compensation plans, variable compensation plans, health insurance, disability insurance, life insurance, retirement plans and other company plans and programs.
• They should also be able to adapt to change and prioritize tasks

Academic Qualifications

• B.Sc. in any discipline and full membership of a reputable Professional Body of Compensation & Benefits specialists.

Experience:

• Minimum of 12 years HR Generalist experience with at least the last 5 years in a specialist Compensation & Benefits role.
• Knowledge, understanding, and application of Federal and State employment & tax laws
• Experience working with standard HR Information systems.
• Experience in Food and Beverage Industry is key.