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About 8 years ago, a friend’s brother needed help with a business hitch. My idea of solving that issue with what little tech was available back then is who Softcom has become today. Softcom is a group of professionals whose overarching goal is to add value. For 3 years, we have supported organisations in their quest for impact and growth using Techn...
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Description
As Business Manager, you will be responsible for developing and managing a portfolio of development focused accounts where you will be responsible for forming strong relationships with key decision-makers.
Your objective will be to become a trusted technology partner and support each account by developing solutions that meet their current and future needs. You will also be responsible for the negotiation and sales of products to retail and SMEs based on the need identified.
You will proactively seek out new business opportunities by generating your appointments and following up leads. You will seek to establish a network of contacts and referrals which you will personally prospect for new business opportunities.
This role will suit a proactive and ambitious sales professional with a proven track record of working with SMEs.
Responsibilities
- Responsible for leading the sector / unit to achieve revenue and market targets through our products.
- To provide effective account management to existing SMEs, maximizing revenues and identifying new business opportunities to upsell our products.
- Developing and implementing strategic plans to acquire and grow customer accounts in the respective sector.
- Develop an in-depth understanding of the need of the potential customer and how our offerings and strategies can solve them effectively,
- Ensure best practice in your approach to account planning and fitting solutions to customer requirements the Softcom way.
- Prospecting and qualifying customers for your sector
- Pro-actively organize lead generation drives, and network at events to grow pipeline and business.
- Collaborating with other departments to win
Requirements
- A Bachelor's degree and/or Masters degree in Engineering, Business and human related sciences.
- Six (6) years previous experience in Sales, Business Management or similar position.
- Proven leadership experience as a Team Lead or similar role
- Strong business knowledge with the ability to develop and execute business strategy and plans
- Strong relationship building skills and negotiation skills
- Strong interpersonal skills and a demonstrated ability to manage and influence senior stakeholders
- Demonstrable analytical thinking & business insight
- Experience with key management software like MS Office and Google collaboration tools
- Strong organization skills with a problem-solving attitude
- Excellent written and verbal communication skills
- The ability to simplify complex messaging through written, verbal or visual mechanisms
- Decisiveness and ability to make things happen with minimal supervision and direction
- Ability to deal with confidential or sensitive information in a discreet and professional manner.
- Motivational and results-oriented personality
- Attention to detail skills
- A can do attitude
The role reports to the Senior Vice President, Commercial & Sales
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
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Description
The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers, serves as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services.
Technical Account Manager will be responsible for maintaining relationships with a portfolio of new and existing clients, to become a trusted technology partner, addressing their technical needs and supporting the sales team to find opportunities for expanding the client database and growing revenue for Identify. The technical account manager will understand the needs and use cases of potential future clients, and use that to introduce Useforms while building solid relationships to sell and upsell the product.
Responsibilities
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Manage multiple accounts; develop positive working relationships with all customer touchpoints
- Assist customers’ technical requests and take care of any technical issues before and after-sales.
- Implementing efficient customer communication and feedback channels for Society Development customers
- Demonstrate and Onboarding Customers to all products and services
- Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
- Keep track of key account metrics
- Evaluating and improving sales strategies, as well as identifying new customers.
- Communicate the progress to both internal and external stakeholders
Requirements
- You have 2+ years of experience working with complex business software / IT solutions
- You have a proven track record in business application software sales to the public sector.
- Communication and Documentation Skills
- Knowledge and experience in design of technology solutions to fit Development and Humanitarian Programs
- Strong people management skills.
- Communication and Documentation Skills
- Excellent time management and organizational skills with experience of managing own time and prioritizing own workload
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
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Description
We're looking for a Technical Writer to author, edit, and review product documentation.
The ideal candidate has technical chops, demonstrably strong communication and writing skills and can effectively interact with other writers, software developers, product managers, and project leads.
You’ll also attend engineering meetings to gather, write, and publish technical information for our varied audiences.
As a successful Technical Writer at Softcom (Eyowo), you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving Fintech company. We like to move quickly and win together, so a self-starter who thrives under pressure and enjoys team successes.
What you’ll do:
- Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
- Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators.
- Integrate use case and functional data into user documentation and examples
- Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.
- Contribute to doc standards, including participating in peer editing.
- Update existing docs to reflect changes to functionality.
- Edit existing developer-written content in preparation for publication.
Requirements
- Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy.
- Proven experience producing technical content for public consumption.
- Laser focus on--and commitment to-- deadlines.
- Ability to thrive, without much oversight, in a fast-paced, constantly changing environment.
- Ability to manage multiple writing assignments simultaneously.
- Bachelor’s degree and a minimum of 3 years professional work experience in technical documentation.
- Experience with source control systems and workflow tools--Git, JIRA/Confluence.
- A proactive and open-minded attitude to resolving problems and delivering results.
- Bachelor's Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications, or equivalent experience level
- 2 - 4 years experience as Technical Writer
- Experience in creating documentation for audiences with different levels of technical skill.
- A familiarity with API documentation for REST
- Attention to detail with a creative eye and the ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
- Track record of effective collaboration
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
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Description
As the Admin. associate, you will act as the point of contact for all employees, providing administrative support and managing their queries. Main duties include managing office stock, preparing regular reports (e.g. expenses and office budgets) and organising company records.
Ultimately, you should be able to ensure our administrative activities run smoothly on a daily and long-term basis.
Responsibilities
- Managing office supplies stock and place orders
- Preparing regular reports on expenses and office budgets
- Maintaining and update company databases
- Organising a filing system for important and confidential company documents
- Answering queries by employees and clients
- Maintaining a company calendar and schedule appointments
- Liaising with vendors for repairs and maintenance
- Distributing and storing correspondence (e.g. letters, emails and packages)
- Preparing reports and presentations with statistical data, as assigned
- Arranging travel and accommodations
- Schedule in-house and external events
- Managing all junior administrative staff
- Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives.
Requirements
- BSc./ HND in business administration, accounting, or related field preferred
- Two (3) years previous experience as an Office Administrator or similar administrative role.
- Solid knowledge of office procedures.
- Experience with Office management software like MS Office/Google Workspace.
- Strong organisation skills with a problem-solving attitude
- Excellent written and verbal communication skills
- Attention to detail
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Method of Application
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