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  • Posted: Mar 17, 2022
    Deadline: Not specified
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  • First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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    Head, Business Application & User Experience

    Job Objective(s)

    • To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
    • To define what is the service effect , how will it be delivered and how will it be consumed by users
    • To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements.

    Duties & Responsibilities

    • Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
    • Assist development lead in all activities with respect to application development & management operations and support
    • Contribute to planning the introduction of new application systems
    • Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
    • Ensure that developed solutions are peer reviewed and formally documented
    • Assist in maintaining, supporting and upgrading existing IT systems and applications
    • Participate in the customisation of application packages
    • Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
    • Develop technical design that will support the development, execution and operations of the service.
    • Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
    • Create the service development plan. Review and agree with users
    • Build, configure or customize the technical solution (technical code components and services)
    • Ensure compilation of code and components into application.
    • Manage automation and monitor application integration as code iteratively goes through assembly and product test
    • Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
    • Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
    • Develop technical design that will support the development, execution and operations of the service.
    • Ensure that solutions meet requirements outlined in the design documentation
    • Review technical constraints and performance issues of business intelligence and integration solutions
    • Provide leadership and technical guidance to reports.

    Key Performance Indicators

    • Percentage of user requirements met by systems
    • Number of systems-related customer complaints
    • Frequency of repeated quality audit exceptions
    • Percentage of overdue incidents and problems
    • Number of failed/delayed application releases
    • Timeliness of Subordinate reviews and mentoring
    • Effectiveness of Subordinate reviews and mentoring
    • Number of designs submitted without rejections
    • Number of unfixed bugs
    • Applications delivery budget versus actual budget

    Job Requirements
    Education:

    • Minimum of First Degree or its equivalent in a Business / IT related discipline
    • Master's, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 10+ years of experience in designing, developing and delivering solutions
    • 5+ years in managerial position.

    Key Competency Requirements:
    Knowledge:

    • Proficient knowledge of .NET Core, ASP.NET software development frameworks, concepts and best practices
    • Working knowledge of system implementation
    • Proficient knowledge of structured systems analysis and design, and software development life cycle
    • Proficient knowledge of relational database management system and tools
    • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
    • Proven technical aptitude in several relevant application programming domains
    • Working knowledge quality control/assurance
    • Sound conflict management skills
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Good leadership and influencing ability
    • Coaching.

    Skills / Competencies:

    • Data Analysis (DTAN 3)
    • Systems Design (DESN 2)
    • Programming/ Software Development (PROG 3)
    • Systems Integration (SINT 4)
    • Porting/ Software Integration (PORT 3)
    • Applications Support (ASUP 3)
    • Problem Management (PBMG 3)
    • Requirements Definition and Management (REQM 2)
    • Information Content Authoring (INCA 4)
    • Learning Delivery (ETDL 3).

    Reporting Relationships:

    • Functionally reports to the Development Chapter Lead
    • Administratively reports to the Development Chapter Lead
    • Supervises: Analyst and Senior Analyst, Developers (.NET Development).

    go to method of application ยป

    Development Chapter Lead (DevOps)

    Job Objective(s)

    • Provide Strategic direction of application and solutions development
    • To oversee the support of all application systems while ensuring that the deployment of the IT solutions complies with the Bank’s policies.

    Duties & Responsibilities

    • Oversee the successful completion of all work assigned to the unit
    • Manage expectations of the unit’s internal and external customers
    • Clearly communicate goals, organizational philosophies, and policies and procedures to the unit members
    • Support BREAM in resource planning and skills management for the application solutions unit
    • Manage the implementation and support of the organization’s application systems
    • Direct efforts to work with BREAM to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
    • Supervise the translation of change initiatives or business/user requirements into application systems delivery
    • Support the articulation of user requirements in the context of business objectives through establishing and maintaining dialogue with users
    • Track application systems developments through suppliers/other external sources
    • Provide key inputs on application systems in the formulation of the IT strategy
    • Manage hand-over/transfer of IS solutions to operational status
    • Continually liaise with other IT units and business users to: understand business requirements for business applications, identify and evaluate the technical options for satisfying business requirements based on functionality, understand quality requirements, manage and report cost, etc.
    • Provide leadership and technical guidance to reports
    • Identify systems improvement opportunities by analysing best practices, technology trends.

    Key Performance Indicators

    • Execution of the IT Plan and realization of performance targets (actual against planned i.e. missed milestones or initiatives)
    • Number of system components not aligned to defined enterprise architecture blueprint and standards
    • Number of systems-related customer complaints
    • Frequency of repeated quality audit exceptions
    • Percentage of overdue incidents and problems
    • Number of failed/delayed application releases
    • Number of business requirements fulfilled
    • Applications delivery budget versus actual budget
    • Timeliness of Subordinate reviews and mentoring
    • Effectiveness of Subordinate reviews and mentoring.

    Job Requirements
    Education:

    • Minimum of First Degree or its equivalent in a Business / IT related discipline
    • Master's, MBA or a recognized professional certification will be an added advantage

    Experience:

    • 12+ years of experience in designing, developing and delivering solutions
    • 10+ years of management experience with 4+ years spent in senior management role.

    Key Competency Requirements:
    Knowledge:

    • In-depth knowledge of software development frameworks, concepts and best practices
    • In-depth knowledge of package/enterprise system implementation
    • Proficient knowledge of structured systems analysis and design, and software development life cycle
    • Project management skills – Project leader experience of medium to large size IT projects
    • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
    • Proven technical aptitude in several relevant application programming domains
    • Working knowledge quality control/assurance
    • Working knowledge of project management frameworks and standards
    • Working knowledge and understanding of the strategic direction of the Nigerian Banking Industry
    • Sound strategic planning and management skills
    • Sound interpersonal and communication skills and the ability to work effectively with business stakeholders
    • Sound conflict management skills
    • Sound administrative and managerial ability
    • Customer-centricity
    • Creative, results-oriented and analytical with strong problem-solving capability
    • Sound leadership and influencing ability
    • Coaching.

    Skills / Competencies:
    Core SFIA 5 Skill Requirements:

    • IT Governance (GOVN 5)
    • Solution Architecture (ARCH 6)
    • Systems Development Management (DLMG 7)
    • Programming/ Software Development (PROG 5)
    • Systems Integration (SINT 6)
    • Porting/ Software Integration (PORT 6)
    • IT Management (ITMG 5)
    • Capacity Management (CPMG 4)
    • Availability Management (AVMT 4)
    • Service Level management (SLMO 5)
    • Other SFIA 5 Skill Requirements
    • Financial Management for IT (FMIT 5)
    • Emerging Technology Monitoring (EMRG 4)
    • Continuity Management (COPL 4)
    • Software Development Process Improvement (SPIM 7)
    • Project Management (PRMG 4)
    • Benefits Management (BENM 5)
    • Stakeholder relationship Management (RLMT 4)
    • Learning Delivery (ETDL 4).

    Reporting Relationships:

    • Functionally reports to the Chief Technology Officer (CTO)
    • Administratively reports to the Chief Technology Officer (CTO)
    • Supervises: IT Application developments across custom solutions, core banking and MIS/Analytics.

    Method of Application

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