Jobs Opportunities at InterSwitch

Job Purpose

• To provide insights to the HR & Admin Group through identification, collation, and analysis of people (employee) data from various sources to enable data-led decision making.
• This includes working on big data and analytics projects, gathering, structuring, cleaning, modelling, integrating, and visualizing large employee-related datasets to guide HR Strategy design and implementation. Act as a strategic thought partner proactively driving interpretation of data, trends/ patterns, into actionable insights and recommendations to inform decision-making, and enhance service delivery of HR to the enterprise.

Key Responsibilities

• Collate data using pre-set tools, methods and formats and perform deep dive data analysis to understand trends across different buckets of employee data as well as factors driving workforce behaviour/ trends.
• Consult regularly with HR process owners to discuss data and analytics needs and provide proactive advisory on optimal use of available data, analysis, reports, and models to support those needs
• Design, standardize, test, and deploy metrics, scorecards, data models and BI dashboards, connected to the HRIS, and designed to meet user/ process owner requirements
• Be responsible for design and implementation of data strategy, database administration, data governance, migration, integrity, and accuracy across all HR systems, dashboards, et ceter
• Develop and present periodic standard HR activity reports, analysis dashboards scorecards, and other predefined analytic requirements
• Consistently engage with HR process owners to identify processes that can be optimized leveraging tools such as Microsoft Power Platforms automation, as well as design and delivery of solutions to meet such needs, as required.

Key Skills & Competencie

• Proven experience with Microsoft Power Platforms (PowerBI, PowerApps, PowerAutomate), Tableau, among others
• Database administration, data modelling (SQL, SQL Server), data analytics and reporting
• Proficiency in data analyses and reporting using tools such as Microsoft Office (Excel, PowerPoint, Word)
• Exceptional Attention to Details, Data Quality Assurance, Confidentiality and Professionalis
• Excellent Troubleshooting, Stakeholder Management and Business Communication skills

Education

• Bachelor's Degree in any field

Experience

• At least 2-3 years experienece ina a similar role

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JOB PURPOSE

• To act as a trusted advisor to business to enable the respective business leaders to make informed people related decisions.
• To implement the end to end Group HR strategy within the allocated Business area/s, taking into account the strategic priorities and nuances of the individual business areas to ensure the groupwide attainment of the HR Strategic Objectives. 
• To contribute to the development of the HR strategy, priorities, solutions and initiatives by providing insights on the people and industry trends within the allocated business/es to ensure that the HR function remains relevant and continuously enables the attainment of Business Objectives.

RESPONSIBILITIES

• Deploy the talent agenda within the business to enable robust differentiation and development of the different talent segments. Develop procedures and interprets, or advise the wider business on application of the Talent agenda then monitor implementation of those procedures within the organization.
• Identify requirements for HR frameworks and tools within an important area of responsibility to meet business needs.
• Specify the design and manage development and implementation, ensuring compliance with external requirements and integration with the broader HR policy framework.
• Build a reputation as a knowledgeable and trusted advisor to leaders in the business on the full employee life cycle to increase the strategic profile of the HR function and to ensure that the best decisions are taken concerning people in the business.
• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
• Interrogate the business strategy to identify the headcount and development actions required to enable the business to meet its objectives.
•  Investigate complex hypotheses, using a wide range of HR data to diagnose underlying causes of key business issues and identify opportunities to enhance employee engagement and/or improve business performance.
• Investigate, and propose solutions for, very complex and/or contentious Employee Relations cases in liaison with line managers; coordinate the
  organization's response to legal cases brought by individuals; contribute to the preparation of legal submissions and ensure all parties complete casework accurately and within deadlines.
• Gather and analyze data relating to key people metrics (Regrettable loss, build/ buy/borrow/bounce, employee engagement, attrition etc.) to enable the business and HR to make data driven people decisions. Specify, develop, and test HR data collection procedures and tools within an area of HR practice to meet defined key principles and ensure compliance with external requirements.
• Identify learning and development needs within the business and collaborate with the talent team to deploy the required training to enable a fully capable workforce. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Implement; advise on; and monitor adherence to HR Policy, processes and procedures within the business, raise any compliance issues with the relevant stakeholder and ensure correction thereof to minimize any risks and losses stemming form non-compliance.

BEHAVIORAL COMPETENCIES

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
• Applies knowledge of business and the marketplace to advance the organization's goals. For example, has a sophisticated grasp of business drivers,
  finds new ways to increase own contribution. Stays attuned to business and industry changes, ensures own activities remain aligned to key objectives.
• Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn
  from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens
  attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
• Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

SKILLS

• Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
• Uses comprehensive knowledge and skills to act independently while guiding and training others on analyzing the business requirements that IT solutions must meet.
• Determine acceptance and evaluation criteria; Prioritization; Observation; Focus groups; Analysis Skills.
• Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.
• Uses comprehensive knowledge and skills to act independently while guiding and training others on making sure that the organization manages its employee relations within a clear framework that embodies corporate values and policies, while also complying with all legal requirements
• Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and
  policies in area of expertise.
• Uses comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner.
• Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant,
  lucid and effective reports.

EDUCATION  AND EXPERIENCE

• University / Post Graduate (Masters Degree)
• Wide and deep experience providing expert competence (Over 8 years to 10 years ).
• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

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JOB PURPOSE

• Drive data adoption and build insight generation capabilities around digital products and services, and a culture were data drives new features and improvements.
• To provide deep seated Insight into product related data to help drive better business decisions, improve product performance, and inform techniques to solve problems and improve operational efficiency.

KEY RESPONSIBILITIES

Team Management

•  Lead cross-functional projects.
•  Manage the data champions within the business.
•  Recruit, train, develop and supervise data analysts.

Data Advocacy and Awareness

•  Trainings on interactions with the dashboards.
• Periodic ‘Do you know’ Series.

Shared Analytics

•  Evaluate and support requests from other interswitch business groups and shared services.

Product Analytics

• Descriptive Analytics: Creation and Management of Analytical Dashboards for products.
•  Identify Dashboard Requirements for all the products.
• Setup performance Dashboards as required and continually maintain and improve on them.
•  Create Dashboards that help quickly detect problems with the product.
• Provide Support and Trainings for Dashboard Usage.
• Pro-actively enhance dashboards in line with Business realities.
• Exploratory Analytics: Analyse Data to reveal Intelligence for driving Strategic Decisions as well as Data based forecasting.
• Set and Track Key Performance Indicators for products.
•  Products Analytics.
• Make recommendations based on Analytics for Service Improvements.
• Track Service Improvements by continuous review of Service Performance.

Data Engineering

• Setup and Maintain Data Sources to support products analytics Use Cases.
• Ensure that Data feeding the Dashboards are pro-actively updated.
• Undertake / Participate in pre-processing of structured and unstructured data.
• Monitor and audit data quality to ensure accuracy and completeness.

Data Science

• Build predictive, and prescriptive models and machine learning algorithms.
• Develop and Drive Improvement Initiatives.
• Work on analytics objectives (Churn, growth rate and drivers, customer lifetime, product vs competition) etc.
• Collaborate with engineering and product development departments.

EDUCATION AND EXPERIENCE

• Academic Qualification(s):  BEng. / BSc. Or MSc. Computer science or related
• Professional Qualification(s): Essential
• Experience (Number of relevant years): At least 5 years in a similar position.