Jobs at WorQulture

Description 

• Our client is in search of an experienced and enthusiastic customer service representative who will be responsible for communicating with business customers and assisting them with various requests and resolutions.
• The ideal candidate is expected to assist the Restaurant Manager to run the operations and to provide efficient, expedient and courteous service to customers leading to total customer and company satisfaction

Responsibilities

• Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager Daily.
• Devise and implement means to collect feedback on our meals and service from
• Customers.
• Report to the Restaurant Manager daily on all status of customer service inquiries
• handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver
• excellent customer service.
• Obtain and examine all relevant information in order to assess validity of complaints
• and to determine possible causes
• Receive and process orders/requests and deliveries via social media, e-commerce
• platforms, and phone calls
• Update menus accordingly on all e-commerce platform
• Ensure achievement of individual KPIs daily.
• Any other duties assigned.

Qualifications

• Bachelor's Degree in a relevant field
• Minimum of 2 years experience in related field; preferably restaurant and food industry
• Attentiveness and patience for customers
• Amiable personality
• Excellent presentation skills
• Good command of written and oral English
• Must reside within close proximity to Lekki.
• Experience in the restaurant and food industry is compulsory

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Job Description

• Our client is in search of a highly driven and enthusiastic individual to handle sales whilst maintaining the highest level of customer service attainable.
• As a Fashion Retail Sales Associate you will be responsible for attending to client orders, processing, recording and reporting on daily sales.
• You are required to have a good understanding of all products in order to explain to clients and advise accordingly.

Duties and Responsibilities

• Greet all walk-in customers as they come in the store daily and ask them how they would
• like to be assisted.
• Daily attend to walk in customers.
• Daily steam all the outfits.
• Daily take Photos of products in the store.
• Daily wrap dresses in the appropriate bags and attach price tags to clothes daily.
• Daily develop and arrange the promotional and in-store display.
• Daily ensure that the POS is charged and ready for store opening at 9am.
• Daily ensure that the office phone is switched on at 9am and off at 7pm..
• Daily ensure that the changing room is clean, smells nice and the AC is switched on.
• Give advice and guidance on clothes selection to customers daily.
• Assist customers with complaints or inquiries daily.
• Ensure the overall cleanliness of the store daily.
• Ensure the appropriate music is playing in the store daily.
• Perform all other duties as assigned daily.
• Social Media Styling and Content Creation
• Prepare well-structured drafts using digital publishing platforms
• Writing, reviewing, editing, and updating content for the company website, social media pages, marketing materials, and similar platforms.

Requirements

• Minimum of OND
• One year experience in a similar role
• Basic knowledge of the use of Social Media
• Excellent Communication Skill
• 1 year sales experience in a Fashion house.