Jobs at Workforce Group

Brief Job Description

• Review and record requests for change (RFCs)
• Categorize change requests
• Prioritize changes according to business objectives
• Accept or reject RFCs
• Convene the change advisory board (CAB) meetings.
• Create and circulate the change schedule
• Initiate and follow through with the Post Implementation Reviews (PIRs) after deployments
• Maintain all change documentation (policies, procedures, templates, etc.)
• Produce management reports
• Identify opportunities for service improvements

Qualifications

• HND/BSc in any of the social sciences or related course of study
• 1-2 years’ experience in related role.

Skills Required/Person Specification:

• People Management
• Customer Focus
• Integrity
• Ability to work well under pressure.
• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• A hands-on officer who is technically savvy, mutable, and works well with both internal and cross-functional teams, Users, and top management.
• Take appropriate decisions whilst at the same time, ensuring that others do likewise.
• Remain rational when dealing with others, work within organizational requirements, be systematic and factual when dealing with colleagues, and handle conflict by adopting a logical and unemotional approach until a solution becomes achievable.
• Work persistently when gathering information and seeking solutions to problems

Must Have Qualities:

• Proficient in MS office Suites
• Excellent Verbal Communication
• Poise and Charisma
• Confidence
• Outspoken / Vocal
• Interpersonal Relationship
• Positive Attitude
• Customer Service Orientation
• Proactive

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Job Description

• The Key Account Associate will be responsible for driving offline merchant-acquiring businesses (lounges, bars, restaurants, Supermarkets, FMCG, Pharmacy, Betting, etc).
• The ideal candidate will be apt in building strong relationships with merchants in their assigned cluster and will be able to identify needs and requirements to promote the organization’s solution and achieve mutual satisfaction.
• Merchant Acquiring in assigned cluster markets and environments.
• Prospect and onboard merchants, to achieve daily, weekly, and monthly targets.
• Train merchants on the benefit of all products.
• Solve related issues reported by merchants.
• Continuously build merchant networks.
• Daily monitoring of the onboarded merchant's transaction count and value to ensure they are meeting expected TPV targets.
• Foster and develop relationships with clients.
• Have a good understanding of overall products and services and be able to advise others about them.
• Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives, invariably getting referrals from them.
• The key account associate to help improve sales.

Job Specification

• Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
• 1 - 3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank.
• Comprehensive understanding of POS business, and a great understanding of merchant business.
• Strong customer/client engagement skills and strong marketing skills.
• A strong record of success within key account management, ideally within the fintech industry is a plus.
• Extremely flexible, result oriented, and hardworking with a strong track record of success.
• Self-motivated and able to work independently to meet and exceed sales targets
• Proven experience in Customer Service is a plus.

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Duties

• The Analyst will ensure that all vendor invoices are reviewed and processed within SLA and advise the vendors/business owners with payment evidence upon completion.

Qualifications

• HND/BSc in any of the social sciences or related course of study
• 1-2 years’ experience in related role.

Skills Required/Person Specification:

• Excellent Written and Verbal Communication.
• Finance Analysis
• Reporting and documentation
• Proficient in use of Microsoft Office Tools (MS Excel, MS Word, MS PowerPoint)
• ITIL/ISO 20000 (Added advantage)

Must Have Qualities:

• Proficient in MS office Suites
• Excellent Verbal Communication
• Poise and Charisma
• Confidence
• Outspoken / Vocal
• Interpersonal Relationship
• Positive Attitude
• Customer Service Orientation
• Proactive

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Job Objective

• This role is responsible for redefining the Company’s brand messaging and positioning by crafting compelling narratives about its vision and mission; and the work it is doing to achieve its goals in a manner that conveys emotion and spurs solidarity amongst different audience segments.

Responsibilities

• Produce content for blog posts, social media, and email campaigns.
• Research, plan and execute content marketing campaigns.
• Work with designers and marketing specialists to develop captivating copy for different campaigns and always-on content.
• Utilize data and insights from the Company’s product managers to advise on viable content ideas and product improvement (esp. through user guides).
• Analyze trends, advise on and execute brand storytelling directions.
• Draft storyboards for video content and other visuals.

Key Performance Indicators

• Increase in donations
• Customer Satisfaction Rating
• Increase in website hits from content created and exposed
• Increase in SEO ranking of our websites
• Number of fund-raising projects on giving.ng
• Adherence to set procedural standards
• TAT on assigned tasks
• Accuracy of scrutiny of proposals and partners
• Internal Audit Ratings

Functional/technical competencies:

• Content creation
• Digital/Content marketing
• Software Knowledge
• Critical and Analytical skills
• Stakeholder management
• Research and writing skills
• Copywriting
• Reporting
• Oral and written communication
• Interpersonal relations
• Initiative
• Decision quality & Problem solving
• Time & Self-Management
• Attention to Detail (Excellence)
• Continuous Learning
• Drive for Results (Efficiency)
• Customer focus

Person Specification
This role requires that the job holder:

• HND/BSc in any of the Social Sciences or related course of study
• 1-3 years’ experience as a writer or a writing related role.
• Must possess an excellent understanding of storytelling fundamentals, from character development to call-to-action.
• Must possess strong SEO knowledge.
• Must pay great attention to detail.
• Must have experience in a copywriting, editing, public relations or advertising position.
• Must have a very good understanding of digital media platforms, digital marketing concepts, best practices and digital media trends.
• Must be diplomatic, have strong judgment and team skills, be a strong collaborator and problem solver who can make decisions quickly.