Jobs at Westfield Consulting

Report to: Head, Retail & SME Banking
Grade: Assistant Banking Officer - Senior Bankng Officer.

Job Summary

• The job holder will drive product sales and ensure growth in volume and value of accounts in line with set targets.

Responsibilities

• Serve as client’s advocate and trusted advisor on financial matters.
• Handle all client enquiries effectively and resolve complaints appropriately.
• Build relationships with customers and organizations.
• Build good relationship with business heads to drive products sales and acquisition within identified markets.
• Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
• Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
• Implement marketing strategies / programs laid out by the Bank to boost profit.
• Listen to customer requirements and present appropriate solutions to make a sale.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
• Source clients for both savings, Current and fixed deposit accounts in line with set target.
• Create quality risk assets to meet set targets.
• Package customers’ credit requests in line with credit policies & procedures of the bank
• Monitor and ensure customers’ compliance with credit agreements.
• Manage client expectations regarding what can and cannot be done by the Bank.
• Ensure proper know your customer (KYC) requirements are conducted on customers.
• Draw up work schedules for identifying and marketing prospective customers.
• Maintain good public relations with current and prospective customers.
• Plan and report on Marketing calls for the unit.
• Monitor the unit’s performance against monthly/quarterly/annual plans.
• Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
• Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.

Qualifications / Experience

• Degree in Finance, Accounting, Economics, or related discipline in a recognized institution.
• A postgraduate qualification or relevant professional certification would be an added advantage.
• 4 – 7 years continuous banking experience in sales and credit with a minimum of 2 years in a supervisory position for more experienced candidates.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
• Good understanding of economic trends and implications on the banking/finance sector.

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Grade: AM - DM
Employment Type: Full-time

Job Summary

• Responsible for the effective management of the Bank branch, formulate and implement sales and marketing plans, ensure efficient operations, staff management, compliance with bank policies and procedures, other financial and administrative functions, and the profitability of the branch

Principal Duties & Responsibilities

• Formulate and implement localized sales and marketing plans in line with the Bank’s policy.
• Plan and implement sales and marketing activities within the branch to grow the liabilities business and achieve sales targets.
• Allocate branch resources effectively, including manpower, operational costs, promotion budgets etc.
• Formulate directives of identifying business opportunities.
• Develop and implement business and customer service strategies.
• Develop quality loan portfolio to obtain the bank’s loan growth objectives.
• Accept, analyse, collect and review required documents to initiate the loan process.
• Monitor loan portfolio to correct loan document exceptions.
• Manage operational risk, - identify, assess, mitigate, and control, ensure application of control measures to minimize risk exposure of the Bank.
• Ensure deposit growth to obtain the bank’s deposit growth objectives by promoting the Bank’s services.
• Communicate and implement new ideas and marketing strategies within branch market area to improve sales, cross-sell, marketing, and staff development.
• Provide directives and guidance on all operational and personnel matters to employees in the branch.
• Achieve overall branch sales performance objectives and targets on individual products by monitoring subordinates.
• Monitor and review sales performance goals of individual sales and marketing staff, monitor, update, review and implement branch sales plan.
• Provide sales coaching and training to marketing staff of the branch to enhance their performance.
• Maintain a high level of employee morale to minimize turnover and maximize customer service satisfaction.
• Implement corporate culture through reinforcement of quality service and teamwork and maintain a high level of employee morale within the branch.
• Maintain efficient workdays, lead the personnel in the branch, ensure customer service relations to meet the branch's financial goals.
• Ensure branch compliance with audit and regulatory procedures.
• Oversee the day-to-day duties of personnel, facilitate communication between departments and provide regular reports to top Management.
• Manage the branch to achieve assigned performance targets.

Qualifications

• Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A postgraduate qualification or relevant professional certification would be an added advantage.
• A minimum 7 years’ continuous banking experience in sales and credit with at least 4 years in a supervisory role.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• Familiar with the bank’s core accounting system.
• Knowledge of personal computer and related word processing and spreadsheet software.
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.

Renumeration
Very Attractive.

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Job Summary

• The job holder will develop a comprehensive Corporate & Commercial Banking operational framework in strategic alignment with the Bank’s overall focus, maintaining relationship with clients, whilst providing professional and specialised financial solutions to grow the Bank’s profitability.

Principal Duties and Responsibilities 

• Provide effective leadership and strategic focus in the execution of the department’s functions and activities to enable it meet its set targets.
• Initiate and coordinate the development of the department’s strategies and marketing plans.
• Identify new business opportunities, and prepare and implement plans for growing client base.
• Direct and supervise the activities of Team Leads to ensure optimal achievement of set targets and department’s profitability.
• Increase the Bank’s share of wallet by deepening the level of customer relationship management across the department.
• Grow risk assets.
• Provide strong people management and client relationship management leadership.
• Ensure adequate provision of needed resources (relevant documentation, Business relationships etc.) for the department.
• Provide accurate and appropriate information to Bank’s Senior Management.
• Identify training needs and recruitment gaps within the department and ensure such needs are adequately met.
• Develop and maintain good relationship with key Head Office Units to ensure smooth customer service delivery.
• Develop team leads and team members to work cross-functionally to exploit synergies within various SBUs to the Bank’s competitive advantage.
• Manage the culture of the team members to ensure success of the Bank’s change initiatives.

Qualifications and Experience

• Degree in Finance, Accounting, Economics, or related discipline in a recognized institution.
• A postgraduate qualification or relevant professional certification would be an added advantage.
• Minimum of ten years’ relevant experience such as in corporate banking or fifteen years banking experience with at least 6 years in a supervisory role.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• A good understanding of Risk, Credit policies and procedures.
• Hands on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, commercial and product development functions of a commercial bank at managerial level.
• Good understanding of economic trends and implications on the banking/finance sector.
• Experience in the Public Sector will be an added advantage.

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Report to: Head, Dedicated Banking
GRADE: Executive Trainee – Deputy Manager

Job Summary

• The job holder will originate and manage relationships with religious bodies, corporate clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability and Cash management products of the bank.

Principal Duties and Responsibilities

• To manage the development of prudently priced assets, cost-effective long-term liability with reputable companies and organizations in order to ensure Bank’s maximum profitability.
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key religious bodies who are customers to the bank through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Manage high professional standards and strive to provide quality services and competitive pricing to clients.
• Originate, maintain, and develop relationships in the corporate market and the public sector.
• Cross sell bank’s bouquet of products to operators in the corporate market.
• Ensure effective customer loyalty programs for networking and deepening Corporate Banking market penetration.
• Account for all relevant segment or product metrics as applicable within the Bank’s policy i.e., risk limit, delinquency, compliance requirements etc.
• Negotiate terms and conditions and prepare credit applications for new loan facilities for Corporate Banking clients.
• Structure credit facilities to address customers’ needs and prepare/review credit proposals.
• Present and defend Corporate Banking credit applications with the Credit Committee.
• Review and authorize corporate Banking credit applications from account managers prior to submission to Risk Management.
• Liaise with key operational functions to ensure client service delivery to agreed benchmarks.
• Maintain good public relations with current and prospective customers.
• Plan and report on Marketing calls for the unit.
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.

Requirements

• Degree in Finance, Accounting, Economics, or related discipline in a recognized institution. A postgraduate qualification or relevant professional certification would be an added advantage.
• A minimum 4 – 7 years’ continuous banking experience in sales and credit with a minimum of 2 years in a supervisory position for more experienced candidates.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
• Good understanding of economic trends and implications on the banking/finance sector