Jobs at Velox Real Estate & Investment Limited

Job Description

• Respond promptly to customer inquiries via phone, email, and via any other means.
• Acknowledge and resolve customer complaints or issues in a timely and professional manner.
• Provide product information, technical support, and troubleshooting assistance to customers.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Identify and report trends in customer feedback to improve products and services.
• Provide feedback on customer pain points and suggest improvements to enhance the customer experience.
• Stay updated on product knowledge, company policies, and industry trends.
• Assist in creating and updating customer support documentation, including FAQs and knowledge base articles.
• Uphold company values and policies while delivering excellent customer service.

Qualifications

• Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.

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Job Description

• Develop, implement, and maintain document management procedures and policies.
• Organize and maintain physical and electronic files, ensuring proper categorization and accessibility.
• Review and edit documents for clariy, consistency, and adherence to company standards.
• Coordinate with various departments to gather, organize, and update documents as needed.
• Handle sensitive and confidential information with discretion and integrity.
• Maintain office supplies inventory, order supplies, and ensure stock levels are sufficient.
• Handle any administrative tasks as may be assigned.
• Assist in the preparation of documents, reports, and presentations.
• Handle data entry, record-keeping, and filing of douments.

Requirements

• Candidates should possess OND / HND qualifications with 1 - 2 years relevant work experience.
• Proven experience in an administrative or office support role.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Attention to detail and a high level of discretion handling sensitive information

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Description

• Develop and implement social media marketing strategies to align with company goals and objectives.
• Create and curate high-quality, engaging content for various social media platforms, including but not limited to Facebook, Instagram, Twitter, LinkedIn, and TikTok.
• Manage day-to-day social media activities, including content scheduling, monitoring, and responding to audience engagement.
• Collaborate with cross-functional teams to ensure brand consistency and alignment across all channels.
• Conduct market research and stay updated on industry trends to optimize social media campaigns for maximum impact.
• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of social media campaigns and make data-driven recommendations for improvement.
• Stay up-to-date with emerging social media platforms and trends, and identify opportunities for innovation and growth.
• Manage and oversee paid social media advertising campaigns, including budget allocation and performance tracking.

Qualifications

• Bachelor's Degree in Marketing, Communications, or a related field.
• 2 - 5 years work experience.
• Proven experience in social media marketing and content creation.
• Strong proficiency in social media platforms, analytics tools, and content management systems.
• Excellent written and verbal communication skills, with a keen eye for detail and creativity.
• Experience with graphic design, video editing, and photography is a plus.
• Knowledge of SEO and digital marketing trends is an advantage.