Jobs at Unified Payment Services Limited

Job Objective(s)

• The Head, Payment Terminal Service Provider (PTSP) is responsible for providing strategic leadership and operational oversight for all Payment Terminal Service Provider activities.
• The role ensures the efficient deployment, management, maintenance, and optimization of Point-of-Sale (POS) terminals while driving merchant acquisition, service quality, regulatory compliance, operational excellence, and business growth.

Duties and Responsibilities
Strategic Leadership:

• Develop and implement the organization's PTSP strategy in alignment with corporate objectives.
• Drive business growth through merchant expansion and increased terminal deployment.
• Develop annual business plans, budgets, and operational targets.
• Identify new market opportunities and innovative payment solutions.
• Lead digital payment transformation initiatives.
• Develop strategic partnerships with banks, fintech companies, payment switches, and payment service providers.

Payment Terminal Operations:

• Oversee end-to-end lifecycle management of POS terminals.
• Ensure timely procurement, configuration, deployment, activation, replacement, and retrieval of terminals.
• Monitor terminal performance and availability.
• Develop operational procedures for terminal management.
• Ensure high terminal uptime and operational efficiency.
• Oversee preventive and corrective maintenance activities.

Merchant Management:

• Develop merchant acquisition strategies.
• Establish merchant onboarding standards.
• Ensure efficient merchant training and support.
• Manage merchant relationship programs.
• Resolve merchant complaints and service issues.
• Monitor merchant performance and transaction activity.

Service Delivery:

• Ensure excellent customer service delivery.
• Monitor Service Level Agreements (SLAs).
• Improve turnaround time for terminal deployment and maintenance.
• Ensure timely resolution of technical issues.
• Enhance merchant satisfaction levels.

Regulatory Compliance:

• Ensure compliance with Central Bank regulations governing PTSP operations.
• Ensure adherence to industry standards and payment regulations.
• Maintain operational policies and procedures.
• Coordinate regulatory examinations and audits.
• Ensure compliance with AML/CFT, KYC, and data protection requirements.

Key Performance Indicators
Business Growth:

• Number of new merchants onboarded
• Number of terminals deployed
• Terminal deployment growth rate
• Merchant retention rate
• Revenue generated from PTSP operations.

Operational Efficiency:

• Terminal uptime (%)
• Terminal utilization rate
• Average deployment turnaround time
• Average repair turnaround time
• First-time fix rate.

Financial Performance:

• Departmental budget adherence
• Cost per terminal deployed
• Revenue growth
• Operating margin.

Compliance:

• Regulatory compliance score
• Audit findings resolved
• Policy compliance rate.
• Zero regulatory sanctions.

Job Requirements

• Education: BSc/HND in Computer Science, Information Technology, Business Administration, Banking & Finance, Economics,  Engineering, or a related discipline.
• Others: Master's degree (MBA or relevant postgraduate qualification) is an added advantage. Relevant professional certifications such as: PMP, ITIL, CISA, CISM, Prince2, Certified Payments Professional (CPP), Project Management certifications.
• Experience: Minimum 10 years post NYSC in relevant experience in banking, fintech, payment systems, or electronic payment operations. At least 5 years in a senior management or leadership position. Demonstrated experience in POS terminal deployment, merchant acquisition, and payment operations. Experience managing large-scale field operations and cross-functional teams.

Reporting Relationships:

• Functionally and administratively reports to: Group Head, Business Support.

Key Competency Requirements:
Knowledge:

• Good knowledge of the payment industry.

Skill/Competencies:

• Payment systems and electronic transactions.
• POS terminal lifecycle management.
• Merchant acquiring and onboarding.
• Payment switch operations.
• Digital payment ecosystems.
• Payment security standards (PCI DSS).

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Job Summary

• Delivers information security risk report and certification
• Ensure the business comply with local and international certification and standards
• Communicate and report risk metric to management
• Work with relevant stakeholders in conducting project risk appraisal
• Develop competent officers to take on managerial responsibilities.
• Review operations approval request
• Ensure approvals protect business assets

Duties & / Responsibilities

• Deliver information security risk assessment of projects, new technologies, applications, service providers, IT changes and new businesses
• Provide subject matters expertise on enterprise security architecture
• Participate in the selection of technology and tools for business operations
• Research applicable business technology for adoption for business improvement
• Responsible for establishing the risk culture
• Ensure risks are managed within the risk appetite of the business
• Ensure risk management processes are properly documented and adequate.
• Ensure all relevant personnel are aware of their risk responsibilities
• Ensure continuous compliance with all PCI requirements
• Ensure continuous compliance with VISA CVP requirements
• Ensure continuous compliance with MasterCard GVCP requirements
• Ensure continuous compliance with CUP PSP requirements.

Requirements

• Education: Bachelor’s Degree in information security, Cybersecurity, Computer Engineering, Computer Science, or a related field.
• General Experience: Candidates should have a minimum of 10 years of experience in managing information security operations or incident response within complex organizations, business and financial operations, IT project operations and management.
• Technical Skills: Proficiency in network and systems security, intrusion detection/prevention systems (IDS/IPS), EDR (Endpoint Detection Response), malware analysis, and familiarity with cybersecurity frameworks such as NIST CSF. Candidates should also have experience with various operating systems (e.g., Unix/Linux, Windows) and TCP/IP networking.

Certifications:

• Key certifications include Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or similar credentials that validate expertise in information security management.

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Job Objectives

• Analyze new user/solution requirements to develop solutions that align with requirements
• Technical implementation of new business solution projects to time, cost, scope and quality
• System integration requirements and solution analysis for new business initiatives.
• Product backlog management, including documenting user stories and Functional requirements.
• Provide technical support to merchants integrating the Payment gateway.
• Managing the Ecommerce platforms, and Services including 3DS Server (Payment Gateway), EMVCo 3DS (Card authentication), Online marketplace platforms, and Verification (KYC) platforms.
• Oversee the design, planning and implementation of Ecommerce related projects.

Duties and Responsibilities

• Manage merchant integration of the Payment Gateway.
• Renewal of Certificates for web facing services
• Respond to external and internal support within agreed SLA terms
• Provision of second level support for Ecommerce Applications
• Provision of second level support for failed transaction root cause analysis
• Interface with Developers to scope implementation
• Documentation of Product Requirement Document and Functional Requirements
• Testing and deployment of fixes, and product features
• Documentation of system incidence and issue resolution
• Testing of APIs with Postman.

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Job Objectives

• Technical implementation of new business solution projects to time, cost, scope and quality.
• Technical implementation and support for Payattitude.
• System integration requirements and solution analysis for new business initiatives.
• Analyze new user/solution requirements to develop solutions that align with requirements.

Duties & Responsibilities

• Full documentation and standardization of all processes.
• Developing functional and technical requirements for projects.
• Technical implementation of new business solutions to meet go-to-market timelines.
• Transaction Testing with various banks.
• Testing and validating the functionalities of products and services.
• Implementation of key products that enhance and increase acceptability of Payattitude products.
• Development of user and operations documentation of new solution projects & business analysis.

Key Performance Indicators

• Payattitude Implementation and Support - Prepaid, Debit and Payattitude Digital.
• Efficient and timely deployment of fixes / patches.
• External and internal Customer satisfaction (based on Customer ratings).
• Satisfactory Audit rating for new products and initiatives.
• Project Implementation within schedule, cost and scope.

Job Requirements

• Education: OND in Engineering, Information Technology or Applied Sciences.
• Experience: Understanding of the key technical concepts in I.T & Electronic Payments.
• Candidate should possess ability to relate with clients to achieve business goals.

Key Competency Requirements:
Knowledge:

• Technical Knowledge in Information Technology.
• Strong analytical skills.
• Basic SQL.
• Strong Issue Resolution Acumen.

Skill / Competencies:

• Strong interpersonal skills.
• Deductive reasoning abilities and eye for details.
• Project implementation skills.
• Project Management.