Jobs at Uleval Technology

Role Objective

• The objective of the Waiter/Waitress is to ensure that every guest receives timely, accurate, courteous and professional service while supporting efficient restaurant operations, maintaining service standards and contributing positively to customer satisfaction, repeat patronage and revenue.

Job Summary

• We are seeking courteous, well-groomed, attentive and service-oriented Waiters and Waitresses to provide excellent dining and guest service within a hospitality and entertainment environment.
• The successful candidate will be responsible for welcoming guests, taking and serving food and beverage orders, maintaining service standards, supporting restaurant operations and ensuring every guest receives a professional, friendly and memorable experience.
• This is a highly customer-facing role that requires strong communication, good personal presentation, attention to detail and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Welcome and attend to guests professionally and courteously.
• Present menus and provide clear information about available food and beverage options.
• Take accurate food and drink orders.
• Enter orders correctly into the approved POS or restaurant management system.
• Communicate guest orders promptly and accurately to the kitchen and bar teams.
• Serve food and beverages according to established service standards.
• Confirm that guests receive the correct orders.
• Check on guests during service without being intrusive.
• Respond professionally to guest requests, concerns or complaints.
• Escalate unresolved guest issues to the Supervisor or Restaurant Manager.
• Prepare tables before service and reset tables promptly after guests leave.
• Maintain cleanliness and orderliness of tables, chairs and surrounding service areas.
• Ensure cutlery, glassware, napkins and other service materials are properly arranged.
• Assist with restaurant opening and closing procedures.
• Maintain knowledge of menu items, prices, promotions and unavailable items.
• Recommend suitable meals, drinks or add-ons when appropriate.
• Support upselling and cross-selling initiatives without pressuring guests.
• Handle bills and payments according to approved procedures.
• Ensure cash, POS and payment transactions are properly processed.
• Issue receipts to customers when required.
• Immediately report payment discrepancies or system issues.
• Support event, banquet, restaurant and special-function service when assigned.
• Work closely with kitchen, bar, cashier, restaurant supervisor and other service staff.
• Follow all food-safety, hygiene and operational procedures.
• Report damaged equipment, shortages, spills or safety hazards immediately.
• Protect the company's property, equipment and service materials.

Guest Service Standards:
The Waiter/Waitress is expected to:

• Greet guests warmly and respectfully.
• Maintain a friendly and professional attitude throughout service.
• Listen carefully to guests and communicate clearly.
• Avoid unnecessary arguments or confrontation with customers.
• Maintain appropriate eye contact and positive body language.
• Never ignore a guest requiring assistance.
• Maintain confidentiality and respect guest privacy.
• Treat all customers fairly and professionally.
• Demonstrate patience when dealing with difficult or demanding guests.
• Maintain composure during busy service periods.

Personal Presentation and Grooming Standards:
Because this is a front-of-house hospitality role, the successful candidate must:

• Maintain excellent personal hygiene.
• Be consistently neat and professionally groomed.
• Wear the approved uniform correctly and keep it clean.
• Maintain clean footwear, hair, hands and fingernails.
• Avoid excessive jewellery, fragrances or accessories while on duty.
• Maintain a professional and welcoming appearance.
• Be confident interacting directly with guests.
• Maintain good posture and professional body language.
• Be physically capable of standing and moving for extended periods during service.
• Maintain an energetic and positive appearance during working hours.

Key Performance Indicators
Performance will be assessed using indicators such as:

• Guest satisfaction.
• Accuracy of orders.
• Speed of service.
• Customer complaints attributable to service.
• Table turnaround time.
• Upselling performance.
• Attendance and punctuality.
• Adherence to grooming standards.
• Cleanliness of assigned service areas.
• Compliance with POS and payment procedures.
• Teamwork and cooperation.
• Knowledge of menu items.
• Compliance with operational and hygiene procedures.

Preferred Qualifications

• Minimum of secondary-school education or equivalent.
• Hospitality, catering or customer-service training is an advantage.
• Previous experience in a restaurant, hotel, lounge, café, bar or similar hospitality environment is preferred.
• Prior experience using a restaurant POS system is an advantage.
• Candidates without extensive experience may be considered where they demonstrate strong attitude, communication and willingness to learn.

Required Skills and Competencies:

• Strong customer-service skills.
• Good verbal communication skills.
• Ability to listen and follow instructions.
• Basic numeracy skills.
• Ability to use a POS or restaurant management system.
• Good attention to detail.
• Ability to remember menu items and customer requests.
• Ability to multitask during busy periods.
• Strong teamwork skills.
• Ability to remain calm under pressure.
• Good personal organization.
• Ability to work quickly without sacrificing service quality.
• Basic understanding of food hygiene and restaurant service procedures.

Personal Attributes:
The ideal candidate should be:

• Courteous and respectful.
• Well-groomed and presentable.
• Friendly and approachable.
• Honest and trustworthy.
• Energetic and hardworking.
• Patient with customers.
• Observant and attentive.
• Punctual and dependable.
• Disciplined.
• Able to follow instructions.
• Comfortable working as part of a team.
• Willing to learn and improve.

Conduct and Ethics
The Waiter/Waitress must:

• Never request tips from guests.
• Never alter customer bills or transactions.
• Never consume customer food or beverages.
• Never remove company property without authorization.
• Never disclose guest information.
• Never engage in inappropriate conversations with guests.
• Never report to work under the influence of alcohol or prohibited substances.
• Avoid the use of personal mobile phones during active service except when authorized for work purposes.
• Immediately report suspected fraud, theft or misconduct.
• Follow all company policies, SOPs and instructions from authorized supervisors.

Working Conditions
The role may require:

• Shift work.
• Weekend and public-holiday duties.
• Evening or night shifts.
• Standing for extended periods.
• Moving between restaurant, bar, event and guest-service areas.
• Supporting high-volume service during events and peak periods.

go to method of application »

Job Summary

• We are looking for a housekeeper toclean, sanitize, and maintain hotel area,residential properties and to keep them safe, organized, and welcoming

Key Responsibilities

• Cleaning and Sanitizing: Dust furniture, wipe down surfaces, vacuum carpets, sweep and mop floors, and clean bathrooms (toilets, showers, sinks).
• Room Upkeep: Make beds, change linens, fold towels, and restock toiletries or room amenities.
• Waste Management: Empty trash bins, replace liners, and dispose of garbage properly.
• Laundry Management: Wash, dry, fold, and iron clothes, bedsheets, and towels when needed.
• Reporting: Notify management or homeowners of any property damage, maintenance issues, or safety hazards.

Skills and Qualifications

• Physical Stamina: Ability to stand, bend, walk, and lift heavy items or equipment throughout the shift.
• Attention to Detail: Thoroughness in spotting dirt, stains, and missed areas.
• Time Management: Efficiency in completing tasks within deadlines, especially in hospitality settings.
• Safety Knowledge: Understanding of proper chemical handling and health regulations.

go to method of application »

Role Objective

• The ultimate objective of the Social Media Manager is to transform the organization's social channels from simple promotional pages into active digital communities that consistently showcase the experience of the destination, attract the right audiences, stimulate enquiries and contribute directly to customer visits, bookings and revenue.

Job Summary

• We are seeking a creative, energetic, camera-confident and highly organised Social Media Manager to manage and grow the digital presence of a multi-experience hospitality, food and entertainment destination.
• The ideal candidate will be responsible for creating engaging social content, interacting with customers online, covering activities and events, presenting selected video content, and consistently communicating the lifestyle and experiences offered by the brand.
• This is not purely a back-office social media role. The Social Media Manager will regularly participate in content production and may serve as one of the recognisable digital faces of the brand across platforms such as Instagram, TikTok, Facebook and X.

Key Responsibilities

• Develop and execute the brand's daily, weekly and monthly social media content plans.
• Manage Instagram, TikTok, Facebook, X and other approved social platforms.
• Create engaging content around hospitality, accommodation, dining, entertainment, recreation, events and guest experiences.
• Participate confidently in videos, interviews, walkthroughs, promotional content and other on-camera productions when required.
• Develop short-form video concepts, reels, TikTok videos, stories and behind-the-scenes content.
• Work closely with videographers, photographers, graphic designers and the wider marketing team.
• Cover events, promotions, guest activities and important happenings in real time.
• Write engaging captions, promotional messages and social-media copy consistent with the brand voice.
• Respond professionally to comments, messages, enquiries and customer interactions.
• Encourage conversations and build an active online community around the brand.
• Identify trending topics, sounds, formats and content opportunities relevant to the target audience.
• Support promotional campaigns for accommodation, restaurants, entertainment facilities, events and other business units.
• Maintain a consistent brand image across all social platforms.
• Monitor competitors, hospitality trends, lifestyle trends and entertainment content within Lagos and the wider Nigerian market.
• Track social-media performance and prepare regular reports covering reach, impressions, engagement, follower growth, enquiries, leads and conversions.
• Identify successful content formats and recommend improvements based on performance data.
• Work with the Digital Growth, SEO/Search and Creative teams to support broader marketing objectives.
• Maintain an organized library of approved photos, videos and other digital assets.
• Ensure content is posted according to agreed schedules and campaigns.
• Protect the reputation of the organisation by ensuring that all published content meets approved brand and communication standards.

Content Presentation Responsibilities:
Because the role involves lifestyle and experience marketing, the successful candidate should:

• Be confident and natural in front of the camera.
• Be comfortable presenting hospitality, food, entertainment and lifestyle content.
• Maintain a neat, polished and professional appearance while representing the organisation.
• Have good personal grooming and presentation standards appropriate for a premium hospitality environment.
• Speak clearly and confidently.
• Be expressive, energetic and personable without appearing forced on camera.
• Be comfortable interacting with guests, staff, influencers and members of the public.
• Be able to communicate comfortably in English; familiarity with conversational Nigerian expressions and culture is an advantage.
• Understand how to adapt personal presentation to different campaign themes, events and target audiences.

Key Performance Indicators
Performance will be assessed using measurable indicators including:

• Social media reach and impressions.
• Engagement rate.
• Follower growth.
• Video views and watch time.
• Number of qualified enquiries generated.
• Leads and bookings attributable to social campaigns.
• Content-production consistency.
• Response time to customer enquiries.
• Community engagement.
• Campaign performance.
• Content quality and adherence to brand standards.
• Successful coverage of events and promotional activities.

Qualifications

• Diploma, HND, Bachelor's degree or relevant professional training in Marketing, Mass Communication, Media, Public Relations, Business, Digital Marketing or a related discipline.
• Previous experience managing social media accounts for hospitality, entertainment, lifestyle, food, travel, fashion or consumer-facing brands is an advantage.
• A portfolio demonstrating previous social media content, campaigns, video presentation, or account management will be highly desirable.

Required Skills and Competencies

• Strong understanding of Instagram, TikTok, Facebook and X.
• Excellent communication and storytelling skills.
• Good understanding of short-form video content.
• Strong knowledge of social-media trends and audience behaviour.
• Basic photography and mobile videography skills.
• Basic video-editing knowledge using tools such as CapCut, Canva or similar applications.
• Strong caption and social-copy writing ability.
• Creativity and ability to generate content ideas independently.
• Good interpersonal and customer-engagement skills.
• Strong organisational and time-management skills.
• Ability to work around events, campaigns and changing content requirements.
• Ability to interpret basic social-media analytics.
• Ability to work collaboratively with a creative and marketing team.

Personal Attributes
The ideal candidate should be:

• Presentable and professionally groomed.
• Confident and comfortable on camera.
• Energetic and socially engaging.
• Creative and observant.
• Friendly and approachable.
• Responsible and dependable.
• Comfortable working in a fast-moving hospitality and entertainment environment.
• Able to communicate professionally with guests and customers.
• Interested in lifestyle, hospitality, entertainment, food, and contemporary Nigerian culture.

Work Environment

• The role requires regular physical presence at the business location because a significant portion of the content will involve real-time guest experiences, facilities, restaurants, entertainment activities, events, and promotional campaigns.
• The Social Media Manager should therefore be comfortable combining social media management, content creation, community engagement, and occasional on-camera presentation as part of one integrated role.