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  • Posted: Feb 23, 2021
    Deadline: Mar 1, 2021
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    Gender Based Violence Case Supervisor


    • Oversee and supervise GBV case officers and case management.
    • Train GBV call centre staff on SOPs and guiding principles for addressing GBV cases.
    • Provide counselling and psychosocial support to survivors on cases escalated beyond the call centre case officers.
    • Analyze trends of GBV and develop/adjust case management strategies to meet needs.
    • Manage staff roster to ensure the call centre constantly operates at full capacity.
    • Ensure timely and accurate information management, analysis, dissemination, and reporting through monthly and quarterly reports.
    • Strengthen internal and external referral systems for cases of GBV, ensure a smooth interface with partner agencies/organizations.
    • Maintain flexibility to take on added responsibility when need be


    Minimum requirements

    • Master’s degree or equivalent experience in Sociology, Gender Studies, Social Works, Public Health, International Development, etc.
    • At least 5 years' experience in counseling and supporting GBV survivors.
    • Supervisory experience both in direct and technical line management.

    Additional requirements – candidates with the below qualifications will be preferred

    • Minimum of 5 years demonstrated experience of supervising and overseeing S/GBV case management.
    • Familiar with the standards and guidelines of GBV programs and coordination, including Preventing Sexual Exploitation and Abuse (PSEA) and Sphere Guidelines.


    • IT tool – Microsoft Excel, PowerPoint, Sage, Power Bi, etc.
    •  Communication – Excellent written and verbal communication skills.
    • Fluency in English and any other local languages in Nigeria.
    • Excellent organizational, interpersonal and team working skills.
    • Good cultural awareness and sensitivity.
    • Clear understanding of gender abuse of power and issues surrounding violence against women and girls.

    go to method of application »

    Gender Based Violence Case Officer


    • Provide GBV case management and psychosocial support to vulnerable persons, particularly survivors of gender-based violence.
    • Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow-up/revision and case closure when appropriate.
    • Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
    • Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
    • Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
    • Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
    • Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
    • Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
    • Work in teams to conduct a quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
    • Attend Towntalk, SSAN other training accordingly.


    • Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
    • 2 years of demonstrated experience in GBV case management.
    • Experience in conducting service mapping and referral pathways


    • Language: Speak, read and write in multiple local languages
    • IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI, etc.
    • Communication: Excellent written and verbal communication skills.

    go to method of application »

    Marketing Officer


    • Assist the Marketing Manager in managing the department’s activities.
    • Responsible for the successful execution of approved marketing strategy
    • Track and record marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary.
    • Establish and implement advertising and promotional campaigns for products or services on various media.
    • Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.


    • With the guidance of the Marketing Manager, responsible for the development of content such as press releases, feature pieces and digital content.
    • Ensure all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all online channels.
    • Foster and maintain close relationships with key journalists, editors, online influencers, blogs, and other influential contacts within the media as appropriate.
    • Day-to-Day management of relevant agencies to ensure compliance with terms of engagement / scope of work and successful achievement of marketing objectives.
    • With the support of the Digital Agency, development, planning and implementation of digital marketing campaigns, including web, Search Engine Optimization (SEO) / Search Engine Marketing (SEM), email, social media and display advertising.
    • Identify tactical opportunities in the market that tie in with our brand positioning and launch creative campaigns to leverage these tactical opportunities.
    • Development of RAG work plans for flawless execution of weekly tasks and monitoring of timelines to ensure deadlines are not missed.
    • Other duties as directed and required by the Company.


    • BSc/BA in Marketing or any subject in the Social Sciences, Administration or Humanities.
    • 2 – 3 years’ prior experience as a Marketing Officer or a related role.
    • Solid understanding of marketing techniques and principles and ability to implement new and innovative marketing strategies.


    • Excellent communication skills (verbal and written)
    • Knowledge of social media and web analytics with proven experience executing digital/social media campaigns.
    • Exemplary organizational and multitasking skills.
    • Strong content development skills.
    • Strong written and verbal communication skills.
    • Strong interpersonal skills.
    • Must be tech-savvy.
    • Ability to work in a fast-paced environment.
    • Good understanding of digital analytics would be an advantage.
    • Experience of successfully managing a diverse range of stakeholders would be an advantage.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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