Jobs at Towntalk

DUTIES:

• Oversee and supervise GBV case officers and case management.
• Train GBV call centre staff on SOPs and guiding principles for addressing GBV cases.
• Provide counselling and psychosocial support to survivors on cases escalated beyond the call centre case officers.
• Analyze trends of GBV and develop/adjust case management strategies to meet needs.
• Manage staff roster to ensure the call centre constantly operates at full capacity.
• Ensure timely and accurate information management, analysis, dissemination, and reporting through monthly and quarterly reports.
• Strengthen internal and external referral systems for cases of GBV, ensure a smooth interface with partner agencies/organizations.
• Maintain flexibility to take on added responsibility when need be

QUALIFICATIONS / EXPERIENCE:

Minimum requirements

• Master’s degree or equivalent experience in Sociology, Gender Studies, Social Works, Public Health, International Development, etc.
• At least 5 years' experience in counseling and supporting GBV survivors.
• Supervisory experience both in direct and technical line management.

Additional requirements – candidates with the below qualifications will be preferred

• Minimum of 5 years demonstrated experience of supervising and overseeing S/GBV case management.
• Familiar with the standards and guidelines of GBV programs and coordination, including Preventing Sexual Exploitation and Abuse (PSEA) and Sphere Guidelines.

SKILLS / KNOWLEDGE:

• IT tool – Microsoft Excel, PowerPoint, Sage, Power Bi, etc.
•  Communication – Excellent written and verbal communication skills.
• Fluency in English and any other local languages in Nigeria.
• Excellent organizational, interpersonal and team working skills.
• Good cultural awareness and sensitivity.
• Clear understanding of gender abuse of power and issues surrounding violence against women and girls.

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DUTIES:

• Provide GBV case management and psychosocial support to vulnerable persons, particularly survivors of gender-based violence.
• Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow-up/revision and case closure when appropriate.
• Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
• Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
• Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
• Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
• Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
• Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
• Work in teams to conduct a quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
• Attend Towntalk, SSAN other training accordingly.

QUALIFICATIONS/EXPERIENCE:

• Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
• 2 years of demonstrated experience in GBV case management.
• Experience in conducting service mapping and referral pathways

SKILLS/KNOWLEDGE:

• Language: Speak, read and write in multiple local languages
• IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI, etc.
• Communication: Excellent written and verbal communication skills.

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SCOPE:

• Assist the Marketing Manager in managing the department’s activities.
• Responsible for the successful execution of approved marketing strategy
• Track and record marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary.
• Establish and implement advertising and promotional campaigns for products or services on various media.
• Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the company’s presence.

DUTIES:

• With the guidance of the Marketing Manager, responsible for the development of content such as press releases, feature pieces and digital content.
• Ensure all content is on-brand, consistent in terms of style, quality, and tone of voice, and optimized for search and user experience for all online channels.
• Foster and maintain close relationships with key journalists, editors, online influencers, blogs, and other influential contacts within the media as appropriate.
• Day-to-Day management of relevant agencies to ensure compliance with terms of engagement / scope of work and successful achievement of marketing objectives.
• With the support of the Digital Agency, development, planning and implementation of digital marketing campaigns, including web, Search Engine Optimization (SEO) / Search Engine Marketing (SEM), email, social media and display advertising.
• Identify tactical opportunities in the market that tie in with our brand positioning and launch creative campaigns to leverage these tactical opportunities.
• Development of RAG work plans for flawless execution of weekly tasks and monitoring of timelines to ensure deadlines are not missed.
• Other duties as directed and required by the Company.

QUALIFICATIONS/EXPERIENCE:

• BSc/BA in Marketing or any subject in the Social Sciences, Administration or Humanities.
• 2 – 3 years’ prior experience as a Marketing Officer or a related role.
• Solid understanding of marketing techniques and principles and ability to implement new and innovative marketing strategies.

SKILLS/KNOWLEDGE:

• Excellent communication skills (verbal and written)
• Knowledge of social media and web analytics with proven experience executing digital/social media campaigns.
• Exemplary organizational and multitasking skills.
• Strong content development skills.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Must be tech-savvy.
• Ability to work in a fast-paced environment.
• Good understanding of digital analytics would be an advantage.
• Experience of successfully managing a diverse range of stakeholders would be an advantage.