Gender Based Violence Case Supervisor at Towntalk

DUTIES:

• Oversee and supervise GBV case officers and case management.
• Train GBV call centre staff on SOPs and guiding principles for addressing GBV cases.
• Provide counselling and psychosocial support to survivors on cases escalated beyond the call centre case officers.
• Analyze trends of GBV and develop/adjust case management strategies to meet needs.
• Manage staff roster to ensure the call centre constantly operates at full capacity.
• Ensure timely and accurate information management, analysis, dissemination, and reporting through monthly and quarterly reports.
• Strengthen internal and external referral systems for cases of GBV, ensure a smooth interface with partner agencies/organizations.
• Maintain flexibility to take on added responsibility when need be

QUALIFICATIONS / EXPERIENCE:

Minimum requirements

• Master’s degree or equivalent experience in Sociology, Gender Studies, Social Works, Public Health, International Development, etc.
• At least 5 years' experience in counseling and supporting GBV survivors.
• Supervisory experience both in direct and technical line management.

Additional requirements – candidates with the below qualifications will be preferred

• Minimum of 5 years demonstrated experience of supervising and overseeing S/GBV case management.
• Familiar with the standards and guidelines of GBV programs and coordination, including Preventing Sexual Exploitation and Abuse (PSEA) and Sphere Guidelines.

SKILLS / KNOWLEDGE:

• IT tool – Microsoft Excel, PowerPoint, Sage, Power Bi, etc.
•  Communication – Excellent written and verbal communication skills.
• Fluency in English and any other local languages in Nigeria.
• Excellent organizational, interpersonal and team working skills.
• Good cultural awareness and sensitivity.
• Clear understanding of gender abuse of power and issues surrounding violence against women and girls.