Gender Based Violence Case Officer at Towntalk

DUTIES:

• Provide GBV case management and psychosocial support to vulnerable persons, particularly survivors of gender-based violence.
• Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow-up/revision and case closure when appropriate.
• Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
• Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
• Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
• Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
• Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
• Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
• Work in teams to conduct a quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
• Attend Towntalk, SSAN other training accordingly.

QUALIFICATIONS/EXPERIENCE:

• Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
• 2 years of demonstrated experience in GBV case management.
• Experience in conducting service mapping and referral pathways

SKILLS/KNOWLEDGE:

• Language: Speak, read and write in multiple local languages
• IT tools: Microsoft – Excel and PowerPoint, Sage, Power BI, etc.
• Communication: Excellent written and verbal communication skills.