Jobs at TechnoServe

Job Summary

The MEL Specialist is responsible for overseeing Monitoring, Evaluation, and Learning (MEL) processes within TechnoServe EdTech. This includes ensuring high-quality data management, reporting outcomes, sharing insights to improve our efficiency, and nurturing a culture of data-driven decision-making across the initiative.

Primary Functions & Responsibilities:

• Coordinate the entire data lifecycle - from primary data collection to final reporting - covering project performance indicators and emerging project information needs.
• Apply both qualitative and quantitative methods to address knowledge gaps.
• Contribute to the design of forms, surveys, indices, and the overall data management system.
• Perform regular development of databases and dashboards.
• Perform regular data quality assessments, data cleaning, and data analysis.
• Provide technical assistance and training to project staff on data collection, basic analysis, data review, and data utilization.
• Lead the project’s learning agenda through effective data collection, analysis, and reporting.
• Align reporting with stakeholder expectations, ensuring high-quality, actionable insights.
• Supply inputs for data-driven decision-making.
• Assist in the process of adaptive management using project MEL data.
• Document and share best practices to capture valuable lessons learned.
• Facilitate efficient information flow within the implementation team.
• Actively engage with project staff on areas for course correction.
• Assist in the development of all project reports.
• Participate in the broader TechnoServe MEL ecosystem by attending meetings and supporting regional and global teams.

Basic Qualifications:

• Bachelor’s Degree in Business Management, Data Analysis, or any social sciences-related fields.
• 3 years of experience in monitoring and evaluation or business intelligence processes. Alternatively 1 year experience with a masters degree.

Preferred Qualifications:

Additional qualifications that would make a candidate more desirable.

• Experience working on FCDO/UN funded projects in Nigeria
• Experience working with an INGO
• Experience working on an entrepreneurship donor-funded project

Languages Required

• Advanced English proficiency.

Knowledge, Skills, and Abilities

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
• Effective communication with the team, users, and project stakeholders.
• Demonstrated ability to work independently, with flexibility and responsiveness.
• Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
• Efficient multitasking and time management abilities.
• Proactive and initiative-driven.
• Proven technical skills in data collection, analysis and reporting.
• Experience utilizing M&E methods, including qualitative, quantitative, and participatory methods as well as the use of causal logic in designing, planning, implementing, and evaluating projects.
• Proficiency in data visualization tools (e.g. Looker Studio, PowerBI, Tableau or similar)
• Proficiency in MS Office (Word, PowerPoint, Excel).
• Desired experience working with remote teams.

go to method of application »

Job Summary

The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in TechnoServe’s EdTech projects, ensuring they complete their business growth journey on our learning platforms. This role provides technical support, guidance, and monitoring to help participants meet their learning goals. Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the EdTech product.

Primary Duties & Responsibilities:

•  Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress   and ensuring they meet established milestones.
•  Oversee platform access and ensure entrepreneurs have the needed information to activate.
•  Send motivational messages and reminders to encourage course completion.
•  Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their   development journey.
•  Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course   completion rates.
•  Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
•  Compile key metrics on user progress and platform usage, generating reports that include insights and   recommendations.
•  Deliver assistance to ensure effective user activation and engagement with the learning platform.
•  Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and   benchmarking
•  Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.

Basic Qualifications

•  Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
•  At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master's degree.

Preferred Qualifications

• Experience working on FCDO/UN-funded projects in Nigeria.
• Experience working with an INGO.
• Experience working on an entrepreneurship donor-funded Project.

Knowledge, Skills, and Abilities:

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
•  Effective communication within the team, the users and project stakeholders.
•  Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
•  Demonstrated ability to work independently, with flexibility and responsiveness.
• Proactive and initiative-driven
• Empathy toward users' backgrounds, contexts, and challenges.
•  Advanced oral and written communication skills.
•  Proven analytical skills.
•  Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
•  Desired experience managing LMS platforms like TalentLMS, Moodle, or similar.
•  Desired experience providing technical support to users in virtual environments
•  Desired experience analyzing user experience metrics
•  Desired experience working with remote teams.

Languages Required

•  Advanced English proficiency.

Travel: Occasionally

Supervisory Responsibilities- None