Virtual Tutors at TechnoServe

Job Summary

The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in TechnoServe’s EdTech projects, ensuring they complete their business growth journey on our learning platforms. This role provides technical support, guidance, and monitoring to help participants meet their learning goals. Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the EdTech product.

Primary Duties & Responsibilities:

•  Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress   and ensuring they meet established milestones.
•  Oversee platform access and ensure entrepreneurs have the needed information to activate.
•  Send motivational messages and reminders to encourage course completion.
•  Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their   development journey.
•  Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course   completion rates.
•  Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
•  Compile key metrics on user progress and platform usage, generating reports that include insights and   recommendations.
•  Deliver assistance to ensure effective user activation and engagement with the learning platform.
•  Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and   benchmarking
•  Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.

Basic Qualifications

•  Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
•  At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master's degree.

Preferred Qualifications

• Experience working on FCDO/UN-funded projects in Nigeria.
• Experience working with an INGO.
• Experience working on an entrepreneurship donor-funded Project.

Knowledge, Skills, and Abilities:

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
•  Effective communication within the team, the users and project stakeholders.
•  Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
•  Demonstrated ability to work independently, with flexibility and responsiveness.
• Proactive and initiative-driven
• Empathy toward users' backgrounds, contexts, and challenges.
•  Advanced oral and written communication skills.
•  Proven analytical skills.
•  Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
•  Desired experience managing LMS platforms like TalentLMS, Moodle, or similar.
•  Desired experience providing technical support to users in virtual environments
•  Desired experience analyzing user experience metrics
•  Desired experience working with remote teams.

Languages Required

•  Advanced English proficiency.

Travel: Occasionally

Supervisory Responsibilities- None