Jobs at Sunrose Consulting

Job Description

• Reporting to the Chief Operating Officer, you will play a key role in the growth and success of the Company's transportation sector.
• You will be responsible for managing and scaling our ride-hailing and fleet operations, ensuring the highest standards of efficiency, safety, and performance.
• With your extensive experience in the transport and ride-hailing industry, you will develop strategies to onboard fleet owners, operators, and drivers while creating operational systems to ensure smooth daily operations.

Responsibilities

• Compliance & Safety: Ensure all vehicles and drivers meet regulatory and company compliance standards.
• End-to-End Transport Management: Oversee the entire ride-hailing business sector of the Company, ensuring smooth operations from onboarding to service delivery.
• Performance Strategies: Create and execute strategies that ensure the Company’s transportation performance stays competitive, efficient, and user-focused.
• Route Creation & Optimisation: Establish and optimise routes for drivers and operators to improve efficiency and user experience.
• Fleet and Driver Strategies: Develop and execute strategies to guide business teams onboard fleet owners, transport operators, and drivers. Create detailed onboarding systems, including criteria for vehicle inspections, types of vehicles allowed, and qualifications for fleet operators.
• System Creation & Management: Design and implement the operational systems that will govern the Company’s transport platform, including standards for vehicle inspections, routes for drivers and operators, and guidelines for ensuring service quality.
• Business Development & Partnerships: Identify and develop partnerships with transport companies, fleet operators, and key stakeholders. Guide the Business Team to finalise partnerships that will enhance the Company’s reach and capacity.
• Fleet and Driver Management: Oversee the management of all onboarded fleets and drivers, ensuring they meet performance standards and uphold platform values.
• Staff Training & Development: Train and manage staff responsible for vehicle inspections, driver support, and route management, ensuring they are equipped to handle day-to-day operations efficiently.
• Liaise with operators on how best to engage and train drivers per the Company’s standards to ensure quality delivery along the value chain.

Requirements

• First Degree or HND.
• Over 5 years of experience in the transport or ride-hailing industry, with a proven track record of managing fleets, drivers, and transport operations.
• Solid business management and business development experience, with the ability to scale operations and drive growth.
• Strong knowledge of transport regulations, safety standards, and compliance procedures.
• Demonstrated ability to create and implement operational strategies for fleet management, onboarding, and performance optimisation.
• Excellent communication, leadership, and team management skills.
• Experience negotiating and finalising partnerships with transport operators and other stakeholders.
• Proficient in using technology and platforms to manage fleet and ride-hailing operations.
• Ability to manage budgets, analyse performance metrics, and make data-driven decisions.
• Strong organisational skills and attention to detail.

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Job Description

• Reporting to the Chief Operating Officer, you will play a key role in shaping the company’s financial strategy, ensuring scalability and growth.
• You will manage high-level financial responsibilities while providing expert advice on investment opportunities, fundraising, and capital acquisition.
• Working closely with the Business Development Manager, you will develop and execute successful fundraising strategies like raising funds from angel investors, VC firms, crowdfunding campaigns and other fundraising strategies.
• This role demands expertise in both financial management and investment advisory.

Key Responsibilities

• Financial Management: Oversee all financial operations, including budgeting, financial planning, reporting, and risk management to ensure the company’s financial health.
• Investment Advisory: Provide expert guidance on investment opportunities to help grow the Company’s capital and maximise returns.
• Revenue Optimisation: Identify areas of opportunity to optimise revenues and reduce costs, providing actionable insights to scale the business effectively.
• Fundraising Strategy: Collaborate with the Business Development Manager to create and execute comprehensive fundraising strategies, including raising funds from VC firms, angel investors, crowdfunding and other methods to secure funds for company expansion.
• Crowdfunding Campaigns: Lead and manage crowdfunding efforts, ensuring the successful execution of campaigns to raise capital for the Company’s projects.
• Capital Allocation: Advise on the best use of capital for growth, ensuring alignment with the Company’s long-term goals.
• Financial Reporting: Ensure accurate and timely financial reporting, forecasting, and compliance with all relevant regulations.
• Work with the business team to prepare our pitchdeck and data room and all other necessary documents to ensure successful fundraising or investor pitching

Requirements

• A First Degree in Accounting or any related degree. ACA is preferred.
• Proven Experience: At least 7 years of experience in financial management and investment advisory, with a successful track record in both roles.
• Expertise in Fundraising: Strong experience in executing and managing successful fundraising campaigns, including crowdfunding.
• Strategic Thinking: Ability to develop financial strategies that align with the Company’s business goals and growth objectives.
• Financial Acumen: Deep understanding of budgeting, financial planning, risk management, and capital allocation.
• Investment Expertise: Expertise in identifying investment opportunities and maximising returns for a growing technology business.
• Collaboration Skills: Ability to work closely with business development, fundraising teams, and other stakeholders to drive financial success.

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Job Description

• Reporting to the Sales Manager, your primary responsibility will be to onboard users and drivers onto the Company’s App.
• You will play a crucial role in expanding our user and driver base by engaging and educating potential customers on the benefits of The Company, and ensuring they successfully sign up and begin using the platform.

Responsibilities

• Onboard Users and Drivers: Actively engage potential users and drivers, explain the features and benefits of the Company’s platform, and assist them with the registration process.
• Meet Daily Targets: Sign up a specific number of users and drivers each day as defined by company goals.
• Educate and Support: Provide information and support to users and drivers, guiding them through their first interaction with the app to ensure they use it successfully.
• Promote The Company’s Value: Clearly communicate how The Company offers opportunities for wealth creation, and affordable and safe transportation solutions.
• Track Performance: Maintain records of all sign-ups and follow up with them to ensure they are frequently using the platform.
• Organise events (campus tours, mall tours, outdoor events, etc) alongside business development and marketing/sales managers to drive user sign-ups and improve brand publicity.

Requirements

• Proven experience in sales, customer service, or a related role.
• Excellent communication and persuasion skills.
• Ability to meet daily and monthly targets.
• Self-motivated and results-oriented.
• Basic tech skills for assisting users and drivers in app onboarding.
• Ability to work independently and in a team.

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Job Description

• Reporting to the Technical Support Manager, you will be responsible for providing high-quality technical support to users, drivers, and businesses using the Company’s platform.
• You will troubleshoot technical issues, provide timely solutions, and ensure that all technical concerns are addressed with professionalism and efficiency.
• The ideal candidate should have excellent problem-solving skills, be customer-focused, and possess a strong understanding of technical systems.
• This role requires a combination of technical knowledge and superior communication abilities.

Key Responsibilities
Customer Support and Troubleshooting:

• Respond to customer inquiries, technical issues, and service interruptions through various support channels (email, chat, phone).
• Diagnose and resolve software, app, and platform-related issues.
• Guide users on how to properly use The Company’s platforms, including the mobile apps and web services.

Platform Maintenance and Monitoring:

• Perform routine monitoring of all the Company’s platforms' systems and services to ensure uptime and performance.
• Manage alerts and notifications related to system performance, security issues, and potential downtimes.
• Implement proactive maintenance to prevent issues before they occur.

Technical Issue Escalation:

• Escalate complex technical issues to senior engineers or developers when necessary.
• Document and track the status of escalated issues until resolution.

User Feedback Management:

• Collect and analyse user feedback to identify recurring issues or potential areas for system improvement.
• Communicate with product teams to ensure feedback informs future updates and features.

Knowledge Base and Documentation:

• Create and maintain a comprehensive knowledge base, including FAQs, troubleshooting guides, and user manuals.
• Ensure up-to-date and accurate technical documentation for both internal teams and end-users.

Collaboration with Product and Development Teams:

• Work closely with development teams to test new features, services, or updates to ensure they function as expected.
• Provide insights from support interactions to help improve product design and usability.

Compliance and Security Monitoring:

• Ensure all support processes align with data security and compliance standards.
• Monitor for security breaches or risks, and assist in reporting and mitigating such risks.

Training and Onboarding:

• Conduct training sessions for new customers, internal teams, or corporate clients to ensure a smooth onboarding process.
• Assist with the deployment of new services and explain how they work to users.

Reporting and Analytics:

• Generate regular reports on support ticket volume, resolution times, and common issues.
• Analyse support trends to identify potential technical challenges or areas for process improvement.

System Updates and Testing:

• Ensure smooth rollout of system updates by testing and troubleshooting the Company’s platform services, including transportation, delivery, e-commerce (ShopFAST), and wealth creation systems.
• Provide technical support during version updates and new feature deployments.

Requirements

• Experience: Minimum of 3 years of experience in technical support or a related role, preferably in the technology or transportation industry.
• Technical Expertise: Strong understanding of mobile apps, software platforms, and common technical issues. Experience with Android and iOS platforms is a plus.
• Problem-Solving Skills: Excellent analytical skills with the ability to troubleshoot and solve technical issues efficiently.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical issues to both technical and non-technical users.
• Customer-Centric Approach: A passion for helping customers and ensuring their technical needs are met with a positive attitude.
• Adaptability: Ability to work in a fast-paced environment and manage multiple issues simultaneously.
• Attention to Detail: Strong organisational skills and attention to detail, ensuring accurate reporting and follow-up on issues.
• Professionalism: A high level of integrity, professionalism, and commitment to excellence in all customer interactions.
• Availability: Ability to work flexible hours, including weekends or after-hours support when necessary

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Description 

• The Company is now seeking to recruit a Communication and Content Specialist to take its brand voice, content, and communication strategies to the next level.
• Reporting to the Chief Operating Officer, you will be responsible for defining and executing the Company’s brand voice, reviewing and overseeing all written content across platforms, and driving user engagement with compelling, disruptive, and viral content.
• This role demands an experienced leader who can create and manage communication strategies, oversee product copy, marketing content, PR, and brand storytelling while ensuring consistency and quality across all media outlets.
• You will be the key person responsible for making the Company ‘The Talk of The Industry’ through unconventional and creative content that drives user engagement, onboarding, and sales. This is a high-impact role that requires initiative, strategic thinking, and the ability to contribute significantly to the growth of the Company’s brand and user base.

Key Responsibilities
Brand Voice Creation & Oversight:

• Develop and maintain the Company’s unique brand voice, ensuring consistency across all platforms, products, and media. Craft the brand story in a way that resonates with the target audience and positions the Company as a market leader.

Content Strategy & Execution:

• Create, review, and oversee all content on The Company’s apps, websites, social media, and marketing materials. Ensure that all content is compelling, error-free, and aligned with the brand’s voice and goals. Implement strategies to create viral, disruptive content that drives user engagement and sales.

Copywriting & Marketing Content:

• Write and review all marketing content, including ads, product descriptions, social media copy, blog posts, newsletters, and promotional campaigns. Ensure all content is optimised to drive onboarding, sales, and user engagement.

Communications Management:

• Execute all responsibilities of a communications manager, including managing corporate communications, PR strategies, and media relations. Lead communications campaigns that promote The Company’s brand, services, and mission.

Content Accuracy & Quality Control:

• Monitor and follow up on all written content across the company to ensure accuracy, consistency, and alignment with The Company’s standards. This includes overseeing product copy, customer communications, and internal documents.

Disruptive & Viral Content Creation:

• Be unconventional and create content that generates buzz, driving virality across platforms. Craft marketing campaigns and creative strategies that put The Company in the spotlight and increase brand awareness.

Cross-Department Collaboration:

• Work closely with the marketing, product, sales, and business development teams to align content with the company’s overall strategy. Provide feedback and direction on all content-related initiatives.

Product Writing:

• Lead product writing efforts, ensuring that all product descriptions, user guides, and in-app messaging are clear, compelling, and aligned with the user experience.

Sales & User Onboarding Content:

• Create content designed to onboard users effectively and drive sales. Develop compelling narratives that engage potential customers and encourage them to take action.

Innovative & Critical Thinking:

• Bring new ideas and innovative approaches to content creation and brand communication. Continuously seek out creative solutions to position The Company as a top player in the industry.

Requirements
Experience:

• At least 5 years of experience in copywriting, communications, marketing, and product writing, with a proven track record in developing successful content and communication strategies.

Copywriting Expertise:

• Deep knowledge and expertise in all aspects of copywriting, including marketing, product, PR, brand storytelling, and user engagement. Ability to craft content that drives virality and increases sales.

Communications Management:

• Strong experience in managing corporate communications, PR strategies, and media relations. Ability to lead communication efforts that drive brand awareness and company growth.

Marketing & Product Knowledge:

• Proven experience in creating content for product launches, user onboarding, and sales campaigns. Ability to align content strategy with marketing goals and product development.

Brand Storytelling:

• Exceptional storytelling skills with the ability to craft a compelling narrative that resonates with users and positions the brand as an industry leader.

Creative & Disruptive Thinker:

• Ability to think outside the box and create unconventional content that goes viral. Experience in driving content-based marketing campaigns that generate significant buzz.

Attention to Detail:

• High level of attention to detail to ensure all content is error-free, accurate, and aligned with the Company’s brand voice and standards.

Collaboration & Leadership:

• Strong leadership and team collaboration skills. Ability to work with multiple departments to ensure content and communication strategies align with business objectives.

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Job Summary 

• Reporting to the Customer Service Lead, you will be the first point of contact for the Company’s clients, ensuring that their needs are met with professionalism and a friendly attitude.
• You will handle customer inquiries, troubleshoot issues, follow up with clients, and welcome new users and drivers to the platform, ensuring satisfaction and engagement.
• This role requires someone who is approachable, proactive, and able to chat or call clients on short notice, providing excellent customer service across the Company’s platform.

Key Responsibilities

• Customer Assistance: Provide prompt, professional, and friendly support to customers via chat, calls, and emails. Address their inquiries, resolve issues, and guide them through the Company’s platform.
• Follow-up: Consistently follow up with customers to ensure their problems are resolved and that they are satisfied with the service.
• Engage New Users: Welcome all new users to the platform, offering assistance as needed, and encourage them to explore The Company Connections to maximize the benefits. After engaging, connect them to an account officer for continued support.
• Driver Support: For new drivers, welcome them, guide them to schedule and attend vehicle inspections, and follow up via chats and calls to ensure the inspections are completed on time. If necessary, connect them to an account officer to facilitate faster vehicle inspections.
• Availability: Be available to handle customer interactions for up to 12 hours a day, including at short notice for chat or phone calls.
• Issue Resolution: Manage and resolve customer complaints in a timely and effective manner. Escalate more complex issues to the appropriate departments.
• Client Satisfaction: Ensure every customer interaction leaves the client feeling valued and well-supported, contributing to high customer retention and satisfaction.
• Product Knowledge: Stay up to date with all features of the Company’s platform to assist customers with any questions or issues they may have.
• End-to-End Service: Provide a seamless experience from initial contact to issue resolution, ensuring all customer needs are met.
• Collaboration: Work closely with other departments, such as technical support and operations, to ensure that customer problems are resolved efficiently.
• Record Keeping: Maintain accurate records of customer interactions, issues, and resolutions for tracking purposes.

Requirements

• Proven Experience: At least 2 years of experience in customer service or a similar role, preferably in the technology or transportation industry.
• Excellent Communication Skills: Strong verbal and written communication skills. Ability to chat and call customers professionally and clearly.
• Friendly and Approachable: A warm, friendly attitude with a customer-first mindset.
• Time Management: Ability to manage time efficiently, juggling multiple customer interactions and ensuring timely follow-ups.
• Problem-Solving Skills: Strong problem-solving abilities to resolve customer issues effectively and independently.
• Technical Savvy: Ability to quickly learn and navigate the Company’s platform and related technology tools to assist customers.
• Availability: Flexibility to be available for 12-hour shifts and respond to customer inquiries at short notice.
• High Attention to Detail: Ensure accurate record-keeping and thorough follow-ups to guarantee customer satisfaction.
• Team Player: Ability to work independently while also collaborating with teams across the company to deliver the best customer experience.