Jobs at Send Freight

The Role

• We are hiring an Operations Associate to support SEND’s day-to-day logistics operations and ensure accurate, timely, and efficient execution of shipments.
• This role will work closely with internal teams, vendors, and regulatory agencies to manage shipment documentation, resolve operational issues, and support the continuous improvement of operational processes.

Key Responsibilities

• Support end-to-end execution of logistics operations while maintaining service quality.
• Ensure accuracy and completeness of all shipment and operational documentation.
• Coordinate with vendors and government agencies to ensure timely clearances.
• Resolve vendor-related operational issues and shipment exceptions.
• Ensure all operational activities and updates are captured in the system in real time.
• Support cost optimisation initiatives across shipments.
• Assist with implementing new operational processes and technologies to improve efficiency.

Key Performance Indicators (KPIs)

• Budget compliance
• Documentation accuracy
• Timeliness of clearances
• Average cost savings per shipment.

Required Qualifications

• Bachelor’s Degree in Logistics, Supply Chain, or a related field.
• 3+ years of experience in operations or supply chain support roles.
• Strong attention to detail and organisational skills.
• Ability to work effectively in a fast-paced operational environment.
• Experience in logistics or digital freight forwarding is an advantage.

What we offer

• Competitive base salary
• Pension
• Annual paid leave
• Health insurance (HMO)
• Life insurance.

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The Role

• We are hiring a Product Manager to own product initiatives from discovery through delivery, ensuring SEND’s products solve real customer and operational problems while supporting business objectives.

Key Responsibilities

• Own the product roadmap and priorities for assigned product areas.
• Gather and synthesize inputs from customers, operations, sales, and leadership.
• Translate requirements into clear product briefs, user stories, and acceptance criteria.
• Collaborate closely with Engineering and Design to plan, deliver, and iterate on features.
• Define success metrics and track product performance post-release.
• Identify product gaps, operational inefficiencies, and improvement opportunities.
• Support internal teams with product knowledge, rollouts, and enablement.
• Act as the primary point of accountability for product decisions and outcomes.

Required Experience

• 7+ years of experience in product management or a closely related role.
• Proven experience managing digital products end-to-end.
• Strong collaboration skills across engineering, design, and business teams.
• Sound product judgment and prioritisation skills.
• Clear written and verbal communication.

What we offer

• Competitive base salary + performance-based incentives
• Pension
• Annual paid leave
• Health insurance (HMO) for you and your family
• Life insurance.