Jobs at Rescue Technologies Limited

Details:

SUMMARY – -An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.

Job Description:

• Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
• Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
• Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
• Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
• Monitor and track ambulance crew locations for smooth operations.
• Maintains a positive customer service attitude always with the public, corporate clients, coā€ workers and supervisor
• Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
• Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation

Minimum Requirements:

• Background knowledge in emergency medical dispatch
• Advanced computer literacy
• Good command of the use of English language and any other local language
• Excellent communication skills
• Customer care skills
• Good prioritising and triage skills
• Ability to lead a team

Requirements: -

• Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
• Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
• Knowledge on First Aid and emergency response

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Details:
Summary – Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.

Job description

• monitoring random calls to improve quality, minimise errors and track operative performance;
• reviewing the performance of staff, identifying training needs and planning training sessions;
• recording statistics, user rates and the performance levels of the centre and preparing reports;
• handling the most complex customer complaints or enquiries;
• organising staffing, including shift patterns and the number of staff required to meet demand
• managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
• liaising with other managers to ensure a seamless call centre operation regularly
• review reports from emergency call dispatcher per shift

Requirements

• Medical degree from a reputable institution
• Copy of current practice licence
• Copy of Certificate for first aid, BLS,ACLS
• Excellent leadership skills
• Analytical and pay attention to details
• Proffers solutions through innovation
• Result oriented and timely in response
• 5-7 years’ experience in ECC operations
• Sound medical knowledge