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  • Posted: Apr 27, 2017
    Deadline: Not specified
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    Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions.
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    Emergency Medical Dispatcher

    Details:

    SUMMARY – -An emergency medical dispatcher works from the dispatch desk where the personnel takes charge by alerting, deploying and coordinating ambulance crew/medics for ground ambulance evacuation while maintaining a real-time log of activities.

    Job Description:

    • Retrieves information from emergency call takers and transmits information to emergency service personnel on the ambulance and the receiving facility
    • Determine and assign the level of priority of calls received by emergency call takers and enter the into a computer-aided dispatch system for radio/online dispatch purposes
    • Performs triage and provide pre-arrival instructions for emergency medical calls to victims or bystanders
    • Follows prescribed protocols(EMD) to provide medical instruction to callers during high confirmed emergency related events until ambulance crew arrives on scene
    • Monitor and track ambulance crew locations for smooth operations.
    • Maintains a positive customer service attitude always with the public, corporate clients, coā€ workers and supervisor
    • Liaise with health care providers/ health facilities on condition of patient, expected time of arrival of ambulance and special equipment required to ensure readiness of health facility
    • Liaise with on call Doctor to ensure that ambulance crew receives adequate support throughout evacuation

    Minimum Requirements:

    • Background knowledge in emergency medical dispatch
    • Advanced computer literacy
    • Good command of the use of English language and any other local language
    • Excellent communication skills
    • Customer care skills
    • Good prioritising and triage skills
    • Ability to lead a team

    Requirements: -

    • Must be a Registered Nurse, Accident and Emergency Nurse, Paediatric Nurse
    • Copy of Certificate for BLS,ACLS,ITLS,PHTLS,PALS or ATLS
    • Knowledge on First Aid and emergency response

    go to method of application ยป

    Emergency Contact Center Manager

    Details:
    Summary – Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.

    Job description

    • monitoring random calls to improve quality, minimise errors and track operative performance;
    • reviewing the performance of staff, identifying training needs and planning training sessions;
    • recording statistics, user rates and the performance levels of the centre and preparing reports;
    • handling the most complex customer complaints or enquiries;
    • organising staffing, including shift patterns and the number of staff required to meet demand
    • managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
    • liaising with other managers to ensure a seamless call centre operation regularly
    • review reports from emergency call dispatcher per shift

    Requirements

    • Medical degree from a reputable institution
    • Copy of current practice licence
    • Copy of Certificate for first aid, BLS,ACLS
    • Excellent leadership skills
    • Analytical and pay attention to details
    • Proffers solutions through innovation
    • Result oriented and timely in response
    • 5-7 years’ experience in ECC operations
    • Sound medical knowledge

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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