Jobs at Prodigy Microfinance Bank

Job Role

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of the Bank.
• The LAF Operations Associate ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.
• Engaging LAF Partner representatives and officers on LAF related matters
• Conduct riders pre-screening and on-boarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure speedy resolution to service issues.
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Pversee daily operational activities of the riders and partner related matters
• Responsible for Bike recovery in the event of payment default by riders.
• Follow up with service centres for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking and registration processing.
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which requires management decision and Authorization
• Monitor and assess operational risk exposures, events, business and IT incidents to ensure such cases are appropriately escalated.
• Support the business in development and implementation of appropriate risk controls to mitigate such incidents.
• Embedding an appropriate risk culture.
• Internal controls function tominimize risks and protect assets, ensure accuracy of records, promote operational efficiency, and encourage adherence to policies, rules, regulations, and laws.
• Identify the risks that a business faces and develop preventive strategies.
• Reviewing of SOP from time to time.
• Provide training on policy and controls.
• Review Vendor creation, Customer Creation (Agreements), and Credit setting for customers.
• Review Capex project briefs and compliance with procedures.

Qualifications

• Bachelor's Degree in Accounting, Economics, Statistics, or any related field.
• 0-1 years experience in risk and internal control.
• Certification in MCIB is a plus.

go to method of application »

Role Description

• This is a full-time on-site Customer Service Officer role located in Lagos.
• The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
• The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field
• Strong interpersonal skills
• Demonstrated ability to ensure customer satisfaction
• Experience in providing excellent customer support
• Proven experience in creating a positive customer experience
• Ability to provide exceptional customer service
• Excellent communication and problem-solving skills
• Experience working in the financial services industry is a plus.

go to method of application »

Job Role

• The finance officer is responsible for all financial aspects of the organization.
• The position manages the budget, prepare financial reports, and ensure that all financial transaction is conducted legally and ethically.
• Create and implement financial policies to guarantee operational efficiency.
• Oversee the preparation and planning of budgets.
• Maintain records and receipts for all daily transactions.
• Ensure financial records are kept up-to-date with the latest transactions and changes.
• Contribute to financial audits. Monitor all bank deposits and payments.
• Perform periodic financial analysis to detect and resolve problems.
• Review and implement financial policies
• Prepare balance sheets and invoices.
• Conduct daily review of General Ledgers
• Assist in the Budget expense Tracker Management
• Preparation of Monthly CBN Returns
• Assist in the Preparation of Management Account
• Preparation of the bank’s Weekly Performance Report
• Assist in the Preparation of Asset and Liability Report
• Calculation of Effective Interest rate on Investment securities
• Assist in the Preparation of ECL (IFRS 9) on Loans and advances.

Qualifications

• Minimum Degree in Accounting, Finance or a related field
• Minimum of 3 Years relevant professional experience in a similar role.
• Computer literate, good working knowledge of MS Excel;
• Attention to detail and analytical skills
• Excellent interpersonal, communication and organization skills
• Self-Starter with the ability to work independently
• Ability to work under pressure, while remaining flexible, proactive and efficient.

go to method of application »

Role Overview

• Currently, we are in search of an innovative and forward-thinking Managing Director who can steer our microfinance bank towards great achievements.
• As the Managing Director, you will be responsible for the overall strategic direction, leadership, and management of the microfinance bank.
• You will drive growth and expansion, ensure operational efficiency, maintain regulatory compliance, and lead a diverse team to achieve the bank's mission and objectives.

Key Responsibilities
Strategic Leadership:

• Develop and execute a comprehensive strategic plan that aligns with the bank's vision, mission, and values.
• Identify growth opportunities and expansion strategies to increase the bank's market presence and impact.

Financial Management:

• Oversee financial performance, budgets, and forecasts, ensuring profitability and sustainable growth.
• Implement effective risk management strategies and maintain a strong credit quality portfolio.
• Monitor key financial indicators and take proactive measures to address any deviations.

Operational Excellence:

• Streamline operational processes to enhance efficiency, customer experience, and service delivery.
• Maintain a robust internal control framework and ensure compliance with industry regulations and standards.

Team Leadership:

• Foster a positive and collaborative work environment, leading and inspiring a diverse team of professionals.
• Provide coaching and professional development opportunities to ensure the team's continuous growth.

Customer Engagement:

• Enhance customer relationships and ensure the bank's products and services are aligned with customer needs.
• Drive customer retention and satisfaction by promoting excellent service quality.

Market Expansion:

• Identify potential markets and segments for expansion, conducting market research and feasibility studies.
• Develop and execute market entry strategies to successfully launch new branches or units.

Technology and Innovation:

• Stay abreast of technological advancements in the financial sector and leverage innovative solutions to improve operational efficiency and customer experience.
• Drive digital transformation initiatives to enhance the bank's competitive advantage.

Regulatory Compliance:

• Ensure adherence to all relevant regulatory guidelines and industry standards.
• Liaise with regulatory bodies and maintain strong relationships to stay updated on changes and requirements.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 10 years of progressive experience in the microfinance or financial services industry, with a minimum of 7 years in a leadership role.
• Strong understanding of microfinance operations, risk management, and regulatory compliance.
• Proven track record of successfully leading teams and driving growth in a financial institution.
• Excellent interpersonal and communication skills, both written and verbal.
• Strategic thinker with the ability to make data-driven decisions.
• Demonstrated ability to manage change and navigate a dynamic environment.
• Proficiency in utilizing technology and digital tools for business enhancement.

Salary
Competitive.