Novella Africa is a unique financial technology and consulting organisation that empowers small and medium businesses to grow, build sustainable competitive advantage, and bring visibility, efficiency, and reliability to their businesses.
We are customer-centric in our approach to executing transformational strategies that yield successful customer outcom...
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Job Summary:
- The Product Support Officer will play a pivotal role in ensuring the seamless development, deployment, and support of products within the organization. Collaborating closely with cross-functional teams, this role is responsible for providing support in managing product requirement documents, supporting pre and post-deployment activities, and monitoring adherence to product policies. Additionally, the Product Support Officer is instrumental in driving market research efforts, analyzing data, and presenting findings to aid decision-making processes
Responsibilities:
Collaboration and Support:
- Work closely with relevant Product team members to provide support services for team projects, ensuring product requirements are accurately implemented.
- Support pre and post-product deployment activities to facilitate a smooth transition and resolve any issues that may arise.
- Collaborate with Marketing, Customer Engagement, and Sales teams to provide second-level support aimed at continuously improving the marketing lifecycle.
Documentation Management:
- Manage product requirement documents (PRDs) to ensure they are up to standard and readily available to all stakeholders.
- Ensure product models are maintained to meet implementation goals and standards.
- Monitor and enforce adherence to guiding product policies and goals.
Customer Experience Enhancement:
- Monitor the customer experience for users of products, overseeing continuous improvements to enhance user satisfaction.
- Identify and address any issues or concerns raised by customers to improve overall product quality and usability.
Product Portfolio Management:
- Manage and remove obsolete products from the portfolio to streamline offerings and maintain relevance in the market.
- Initiate and support market research efforts to gather insights into customer needs, preferences, and market trends.
Analysis and Reporting:
- Complete all necessary work to support market research needs, including data collection, analysis, and interpretation.
- Prepare and present reports containing necessary analysis and project insights to key stakeholders.
Any other tasks as assigned by the line manager
Requirements
- Bachelor’s degree in Finance, Business, or a related field.
- Proven experience (1- 2 years at least) in a product support role.
- Having the experience within the financial services sector is an added advantage.
- Good understanding of financial markets, investment products, and regulatory frameworks.
- Good analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with agile development methodologies is an advantage.
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Job Summary:
- As a Product Manager specializing in asset-creation Products within our financial service organization, the incumbent will play a pivotal role in driving the development, enhancement, and management of our asset-creation product portfolio. This position requires a strategic thinker with a deep understanding of financial services, a passion for innovation, and the ability to collaborate across various teams to deliver market-leading solutions.
Responsibilities:
Product Strategy and Development:
- Understand and execute the strategic vision for the wealth management product portfolio in alignment with organizational goals.
- Conduct market research and competitor analysis to identify opportunities, trends, and potential risks
- Collaborate with cross-functional teams, including Finance, Software, and Sales, to develop and enhance wealth management products.
- Develop and propose comprehensive product strategies, providing market outcome projections for informed decision-making.
Product Lifecycle Management:
- Oversee the entire product lifecycle from ideation to launch, ensuring products meet and exceed customer expectations.
- Develop and maintain detailed product requirement documents, incorporating feedback and adapting to changing market dynamics.
- Implement effective product launch strategies and coordinate marketing efforts with relevant teams.
- Formulate strategies to package and market products, ensuring differentiation, compelling value propositions, and ease of both selling and buying.
- Identify and manage the ongoing rationalization of the business's product portfolio for enhanced efficiency and effectiveness in product management.
Performance Monitoring and Analysis:
- Establish key performance indicators (KPIs) for wealth management products and regularly assess product performance against set benchmarks.
- Analyze market trends, customer feedback, and performance data to make informed decisions and recommendations for product improvements.
- Monitor market trends, competitor activities, and price movements, providing recommendations for key decision-making.
- Drive consumer intelligence by developing external and internal data sources, improving the business's understanding of the product's market, competitor activities, and consumer behaviors.
Financial Modelling:
- Undertake financial modeling for products or services and target markets, fostering a deep understanding of the relationships between the product and its market.
- Conduct comprehensive financial modeling to analyze and project the financial performance of products and target markets.
Regulatory Compliance:
- Stay abreast of regulatory changes affecting wealth management products and ensure compliance with industry standards.
- Work closely with legal and compliance teams to navigate regulatory challenges and maintain a thorough understanding of industry regulations.
Cross-Functional Collaboration:
- Collaborate with the Software team to ensure seamless integration and functionality of wealth management product application
- Work closely with relationship managers, financial advisors, and other stakeholders to understand client needs and feedback.
- Collaborate with sales and marketing teams to create effective go-to-market strategies, promotional materials, and sales training.
- Foster strong relationships with internal departments to facilitate effective communication and coordination.
Research Tools and Methods:
- Develop and adopt research tools, sources, and methods that contribute to the business's product marketing management intelligence. 8. Reporting and Recommendations:
- Generate reports and make recommendations to the Product team, serving as guidance for decision-making regarding new and existing products.
Any other task as assigned by the Line Manager
Requirements
- Bachelor’s degree in Finance, Business, or a related field.
- Relevant certifications (CFA, CFP etc.) is a plus.
- Proven experience (2+ years) in product management within the financial services sector, with a knowledge of wealth management products.
- Strong understanding of financial markets, investment products, and regulatory frameworks.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Proven ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with agile development methodologies is an advantage.
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Job Summary:
- As a Head of Telesales, you must have a proven track record of optimizing sales processes, recruiting high-caliber sales talent, and meeting ambitious revenue goals. The Head, of Telesales will create and execute high-impact strategies and bring a fresh, analytical perspective to scaling performance. You will also lead the development of the telesales team, setting the foundation for exceeding department targets.
Responsibilities:
Leadership & Team Management
- Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
- Develop a high-performing team by recruiting top talent and providing ongoing coaching and professional development.
- Foster a culture of accountability, continuous improvement, and motivation to create a dynamic and successful sales environment.
- Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
Sales Strategy & Execution
- Design and implement data-driven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
- Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
- Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximize results.
- Set and monitor sales goals, focusing on key performance metrics like conversion rates, customer acquisition cost (CAC), and customer lifetime value (CLTV).
Recruitment & Talent Development
- Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
- Collaborate with HR to recruit high-potential individuals and integrate them into the team.
- Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.
Customer Relationship Management
- Build and maintain strong customer relationships, ensuring their needs are met and satisfaction remains high.
- Develop initiatives to foster customer retention and increase overall lifetime value.
- Resolve customer complaints promptly and ensure that any issues are handled efficiently.
Process Optimization & Reporting
- Use data analytics to refine Telesales processes, identify inefficiencies, and implement optimizations.
- Provide regular, actionable insights and reports on Telesales performance, highlighting key areas for growth.
- Drive innovation in the sales process, leveraging technology and best practices to improve operational outcomes.
Compliance & Risk Management
- Ensures that all Telesales activities comply with industry regulations and company policies.
- Identify and manage risks associated with Telesales activities, ensuring all sales processes are ethical and aligned with company standards.
Budget Management:
- Develop and manage the team’s budget, ensuring plans are executed within budget and deadlines.
- Coordinate with external consultants, agencies, and vendors where necessary to achieve goals within the allocated budget.
Any other task as assigned by the line manager.
Requirements
- Bachelor’s degree in business administration, marketing, or a related field (MBA preferred).
- Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes.
- Strong leadership skills with demonstrated experience in recruiting and developing top talent.
- Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance.
- Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams.
- Adept at using CRM and sales automation tools to enhance efficiency and track performance.
- Ability to quickly learn and adapt to the financial services industry and the company’s product offerings.
Competencies:
- Ability to lead and motivate a team of telesales representatives.
- Skill in setting goals, tracking performance, and providing feedback.
- Understanding of market trends and customer needs.
- Ability to negotiate effectively with customers and close deals.
- Knowledge of sales processes and ability to optimize them.
- Proficiency in using customer relationship management (CRM) software.
- Knowledge of sales automation tools and technologies.
- Ability to analyze data and use it to make informed decisions.
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Job Summary:
- As the Team Lead for Product Managers within our financial service organization, you will be responsible for overseeing a team of Product Managers and driving the development, enhancement, and management of our product portfolio. This role requires strong leadership skills, strategic thinking, and a deep understanding of financial services to ensure the team delivers market-leading solutions.
Responsibilities:
Team Leadership and Management:
- Lead, mentor, and manage a team of Product Managers.
- Provide guidance and support to team members to ensure alignment with organizational goals and objectives.
- Foster a collaborative team environment focused on innovation and excellence.
Product Strategy and Development:
- Understand and execute the strategic vision for the product portfolio in alignment with organizational goals.
- Conduct market research and competitor analysis to identify opportunities, trends, and potential risks
- Collaborate with cross-functional teams, including Finance, Software, and Sales, to develop and enhance wealth management products.
- Develop and propose comprehensive product strategies, providing market outcome projections for informed decision-making.
Product Lifecycle Management:
- Oversee the entire product lifecycle from ideation to launch, ensuring products meet and exceed customer expectations.
- Develop and maintain detailed product requirement documents, incorporating feedback and adapting to changing market dynamics.
- Implement effective product launch strategies and coordinate marketing efforts with relevant teams.
- Formulate strategies to package and market products, ensuring differentiation, compelling value propositions, and ease of both selling and buying.
Performance Monitoring and Analysis:
- Establish key performance indicators (KPIs) for products and regularly assess product performance against set benchmarks.
- Analyze market trends, customer feedback, and performance data to make informed decisions and recommendations for product improvements.
- Monitor market trends, competitor activities, and price movements, providing recommendations for key decision-making.
- Drive consumer intelligence by developing external and internal data sources, improving the business's understanding of the product's market, competitor activities, and consumer behaviors.
Financial Modelling:
- Undertake financial modeling for products or services and target markets, fostering a deep understanding of the relationships between the product and its market.
- Conduct comprehensive financial modeling to analyze and project the financial performance of products and target markets.
Regulatory Compliance:
- Stay abreast of regulatory changes affecting products and ensure compliance with industry standards.
- Work closely with legal and compliance teams to navigate regulatory challenges and maintain a thorough understanding of industry regulations.
Cross-Functional Collaboration:
- Collaborate with the Software team to ensure seamless integration and functionality of product applications.
- Work closely with relationship managers, financial advisors, and other stakeholders to understand client needs and feedback.
- Collaborate with sales and marketing teams to create effective go-to-market strategies, promotional materials, and sales training.
- Foster strong relationships with internal departments to facilitate effective communication and coordination.
Research Tools and Methods:
- Develop and adopt research tools, sources, and methods that contribute to the business's product marketing management intelligence.
Reporting and Recommendations:
- Generate reports and make recommendations to the Product team, serving as guidance for decision-making regarding new and existing products.
- Any other task as assigned by the Line Manager
Requirements
- Bachelor’s degree in Finance, Business, or a related field.
- Relevant certifications (e.g., CFA, CFP) is a plus.
- Proven experience (6+ years) in product management within the financial services sector, with a knowledge of wealth management products.
- Strong understanding of financial markets, investment products, and regulatory frameworks.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Proven ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with agile development methodologies is an advantage.
Method of Application
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