Jobs at Novella Africa

Job Summary

• As a Graduate Trainee, you will have the opportunity to learn and grow in the field of SAP technologies while contributing to real-world projects. This role is designed to provide a comprehensive foundation in SAP systems and prepare you for a successful career in enterprise software.

Responsibilities

• Assist in the implementation, configuration, and customization of SAP modules
• Participate in client meetings to understand business requirements
• Contribute to the development of SAP reports and interfaces
• Support testing and quality assurance processes
• Collaborate with cross-functional teams on SAP projects
• Attend training sessions and complete certifications in SAP technologies
• Assist in troubleshooting and resolving SAP-related issues
• Documenting SAP processes and preparing progress reports
• Keeping informed of the latest SAP updates, developments, and offerings; and support in researching and training content development activities
• Any other assignments as directed by the line manager

Requirements

• BSc / HND in Computer science, ICT, or related discipline from a reputable institution
• 0-1 year’s cognate experience preferable with SAP, SaaS/data solutions
• Basic understanding of business processes and enterprise software concepts
• Familiarity with programming concepts (any language)
• Innovation and troubleshooting abilities
• Customer service attitude and solid customer engagement/management skills
• Thrive in a target-driven environment, able to perform well under pressure
• Analytical and problem-solving skills
• Self-leader and good organizational skills
• Solid research and reporting skills
• Attention to detail
• Good communication and negotiation skills
• Ability to work effectively in a team environment

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Job Summary

• Undertake all receptionist and clerical duties at the front desk, project goodwill, and a positive company image at first impression
• Provides effective support for other operational and project activities for internal and external customers as required

Responsibilities

• Ensure all company culture and policies are consistently adhered to.
• Driving, managing, and enforcement of the working culture and work environment, by embodying, communicating, and implementing corporate culture.
• Greets and welcomes physical guests warmly, and manages incoming phone calls, corporate communications, and company correspondence.
• Identifies and assesses customers’ needs to achieve satisfaction and retention.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Has solid knowledge of the company’s values, and products/services and delivers accurate, valid, and complete information by using the right methods/tools.
• Handle customer inquiries, and complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Provides effective project support to both the consultants and operations teams regarding external and internal company projects
• Follows communication procedures, guidelines, and policies and goes the extra mile to engage/support customers (both internal and external).
• Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company’s resources.
• Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
• Meet personal/customer service team sales targets and call-handling quotas.
• Create content, i.e., writing, videography, blogging, and social media usage.
• Any other assignments as directed by the Line Manager.

Requirements

• B.Sc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution.
• Certification / Knowledge of office management and basic bookkeeping is an added advantage.
• Project Management certification is an added advantage.
• Proven experience as a front desk representative, agent, or relevant position.
• Proficient with Microsoft Office Suite or related software.
• Ability to quickly learn the organization’s culture, values, products, and services.
• Skilled in content creation, blogging, and social media usage.
• High Confidence, People Oriented with a high level of Maturity.​
• Excellent written and verbal Communication skills.
• Excellent self-leadership and good organizational skills.
• Effective customer service orientation and training.
• Interpersonal and stakeholder management skills.
• Project Management Skills,Innovation, and problem-solving skills.
• Marketing abilities, selling skills, good communication and negotiation skills.