Jobs at Netcom Africa

• Reporting to the Manager, Business Development, this role is responsible for building client relationship and generating leads, whilst being trained and coached to transition into the Account Manager role.
• Key Duties & Responsibilities
• Generating leads, Prospecting/Cold Calling
• Actively engage with new and prospective clients to identify new opportunities
• Identify decision makers and consciously build relationship with them
• Schedule meetings and manage meeting calendars
• Articulate the services and solutions to clients; including tailoring it to client's needs
• Meet set quarterly targets
• Grow clientele base; attend events, exhibitions, etc.
• Assist to boost sales growth and sales 
• Conduct market research, share insight and develop business strategies
• Work closely with Account Managers

Experience, Education and Skills

• Bachelors degree in relevant discipline
• 1-2 years experience in sales/business development from any industry
• Understands the art of sales and passionate about the sales profession
• Highly personable; outgoing and engaging personality, attractive professional appearance 
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.
• Strong administrative skills
• Able to use properly MS Word, Excel and Power-point

Why You Should Join Netcom

• Group Life Insurance
• HMO
• Gym Membership
• Career Growth and Opportunity to Change the World Through Technology

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Summary:

This is an account management administrator and post-sales position designed to support the account manager to give a higher level of client relations with the ultimate goal of increasing revenue.

Key Duties & Responsibilities

• Administrative support for Account Managers.
• Management of client account details and ensuring they are up to date (KYC)
• Ensure that record databases are updated and maintained
• Initiate/Prepare Service Activity Requests and Proposals for AM
• Provide periodic sales report for the attention of head, Business Solutions.
• Follow up with SAR and update Account Managers.
• Follow up with client issue and ensure appropriate closure. 
• Take charge of departmental requisitions, receive and issue materials
• Receive and distribute department mail
• Oversee all admin issues affecting departmental vehicle use and coordination of drivers in the department
• Contribute to the creation of a proactive and responsive Admin unit within the department
• Relationship Mgt – internal (liaise, collaborate)
• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
• Day to day operational business solutions interface between departments
• Legal to ensure the aspects of the contract, signing, service contracts, revisions are done.
• Ensure SLA are all updated and documented
• Daily meetings with Account Managers in the team to discuss closed and ongoing deals
• Initiate, develop and drive quality-related initiatives in line with TL9000 requirements and in the ethos of continuous improvement

Essential Skills/Knowledge 

• Experience with both Microsoft operating system and the Apple operating system
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings 
• Desirable Skills/Knowledge 
• General knowledge of  ICT solutions 
• Knowledge of Nigerian Telecoms Market
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point
• Education and/or professional qualification

Undergraduate degree qualification essential.

• Accreditation to professional bodies
• Certified Office Administrator, OND, HND & BSC
• Minimum of 3 years post qualification experience

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Objective & Summary

This role is responsible for generating leads, developing client relationships and closing deals.

Position Title:  Account Manager

Department:   Business Development

Reports to:      VP, Business Development

Key Duties & Responsibilities

• Account Management
• Ensure quarterly sales target are met
• Upsell new technology solutions to existing clients
• Account Management to ensure client satisfaction on network
• Ensure zero churn of client
• Build personal relationship with client’s management/I.T contact
• Assist in the management of new projects/installations with engineering team to ensure project delivery to client’s satisfaction
• Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients
• Assist billing team to resolve payment delays from clients
• Ensure timelines are followed and communicated to clients.
• Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.
• Regularly provide feedback/updates from client.
• Provide support to best manage outages or maintenance activities
• Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.
• Proficient in work flow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.
• Ensure SLA are all updated and shared to client
• Manage and prioritise all tasks appropriately on a daily basis to ensure no delays
• Communicate/escalate issues to engineering or management to improve Netcom services.

Research and Reports

• Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – liaise & collaborate with:

• Finance - on the work flow of Service Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.
• Billing -to negotiate pricing within approved margin
• Day to day operational business solutions interface between departments
• Legal - to ensure the aspects of contract, signing, service contracts, revisions are done.
• Ensure SLA’s are all adhered to and all documentations are up to date.

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system           
• Strong verbal and written communication.
• Good presentation skills for business reports
• Ability to organize and conduct purposeful Departmental/ Unit meetings
• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic Behaviour
• Outgoing and reliable personality
• Speak Confidently and firmly
• A passion for selling
• Opportunistic in approach
• Ability to communicate with people at all levels
• Ability to organize and conduct purposeful meetings
• Establish and build a strong relationship with management of Netcom clients
• Strong prospecting and negotiation skills
• A high degree of self-motivation
• Resilience and persistence
• Persuasiveness
• Quick thinker
• Problem solver
• See it, own it attitude
• Time management skills
• Ability to do multiple tasks at once
• Self initiative, but also able to work as part of a team
• Ability to generate ideas
• Strong administrative skills
• Good understanding of Microsoft operating systems.
• Able to use properly MS Word, Excel and Power-point

Education and/or Professional Qualifications

• Graduate degree qualification essential.
• Affiliation to professional bodies

Experience

•  The ideal candidate should have not less than 5 years’ experience
•   preferably selling technology solutions

Why You Should Join Netcom

• Professional Membership Subscription
• Gym Membership
• Group Life Insurance
• HMO
• Career Growth and Opportunity to Change the World Through Technology