Our client for over 20 years they have carried on the Oil and Gas business in the West African Oil and Gas/ Maritime Industry. Today, they are a renowned marine-support service provider, specializing in providing security/surveillance vessels. They seek to hire an experienced and competent HR CREWING MANAGER. The role provides an opportunity for a rewarding career, influence, and contributions.
They are seeking to hire a Marine Crewing Manager to provide support services in Crewing functions such as Recruitment, Manpower Planning, Updating and Maintaining Employee Records, assisting with Payroll processes, and ensuring that the vessels are adequately manned with qualified seafarers.
- To ensure that the company has the right mix of talent that is effectively deployed, managed, rewarded, and engaged in a cost-effective and sustainable manner.
- Ensure that crew are selected carefully based on high standards with their certificates in place and efficiently administer the crewing function, contributing significantly to building the SSL business.
- To provide high internal and external customer service and always maintain a customer-focused approach.
- To treat all information acquired through the employment, formally and informally, in strict confidence. Strict rules and protocols define employees’ access to the company’s databases and the use of the information contained. Breach of these rules and protocols will be subject to disciplinary investigation. There are internal procedures for employees to raise matters of concern regarding such issues as bad practice or mismanagement.
The Crewing Manager is required to:
- Assist the HR/ Crewing Coordinator with all crewing processes and procedures.
- Support the HR/Crewing Coordinator to handle monthly crew mobilization and rotation for all vessels.
- Handle crew logistics and accommodation and pre-inform crew onboarding date/ location monthly.
- Support the HR/ Crewing Coordinator with monthly interfacing with the manning agent.
- Upload crew documents biannually on the crewing portal based on the charterer’s requirements.
- Liaise with the issuing authorities to verify and authenticate crew certificates and licenses.
- Regularly update the seafarers’ pool with qualified seafarers, which can be drawn from to man vessels in the SSL fleet.
- Support the coordination of staff Offshore Safety Permit card renewal yearly.
- Update crew database quarterly and in accordance with client’s requirements.
- Handle all administrative tasks related to the biannual appraisal exercise for all staff.
- Support the prompt processing of payroll monthly.
- Liaise with the HMO/ Medical retainership for staff upon request.
- Assist in conducting recruitment, selection, placement, and onboarding when assigned.
- Conduct exit interviews for junior personnel.
- Work with the HR/Crewing Coordinator to keep a record of and process staff leave requests and approval.
- Involved in handling staff complaints/ grievances and escalating to management when required.
- Assist in renewing Organisational statutory certificates (PENCOM, GROUP LIFE, NSITF, ITF, etc.) and Vessel certificates yearly.
- Draft internal and external memos and letters when required to do so.
- Involved in community relations interface.
- Be responsible for your health and safety and that of others affected by your actions at work.
- Other duties as assigned by Executive Management.
Qualifications
Knowledge, Skills and Attributes Required
- Knowledge of the HR value chain (end-to-end)
- Knowledge of relevant Marine labor legislations (MLC 2010, MIMASA requirements, etc.)
- Crew Management
- Recruitment and Employee Engagement
- HRIS
- Effective Communication skills
- Document & Records Management
- Business report writing
- Effective planning and organizational skills
- Crisis Management
- Should be able to use initiative and work effectively with minimal supervision.
- Ability to manage relationships with seafarers effectively.
KEY PERFORMANCE INDICATORS
- Compliance and conformance with S.M.A.R.T objectives as set in the performance appraisal sheet
- Regulatory compliance
- HR service delivery
- High Staff Retention Rate (Crew and Shore base)
- Effectiveness of operational strategies deployed.
- Cost Savings
- Internal customer satisfaction levels
- 100% compliance with all company's QHSE policies and standards.
QUALIFICATIONS & EXPERIENCE
- University degree in Business Administration, Public Administration, Public Relations, and communication or other related/relevant area. A Master’s degree is an added advantage.
- Relevant professional qualifications such as CIPM, CIPD, SHRM, or HRCI certifications will be advantageous.
- A Professional Diploma in Crew Management is desired.
- 2 – 3 years cognate work experience in HR practice and Crewing in a reputable Marine and/or structured business environment.
- Ability to listen, negotiate, influence all categories of people, and act calmly and reasonably even under pressure.
- Excellent communication skills.
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We're seeking a highly organized, proactive, and dynamic individual to join our team as the Operations and Sales Coordinator. This role connects sales acquisition and project execution, coordinating all business activities. The ideal candidate will be the central point of contact for sales support, project logistics, and overall administrative efficiency, contributing directly to our clients' growth and operational excellence.
Key Responsibilities
Sales Coordination and Support
- Sales Pipeline Management: Coordinate the flow of information between the Sales team and other departments (e.g., Technical, Finance).
- Proposal and Contract Support: Assist in the preparation, formatting, and submission of sales proposals, contracts, and tender documents, ensuring accuracy and adherence to company standards.
- Client Communication: Serve as a secondary point of contact for clients regarding sales follow-ups, scheduling meetings, and ensuring all sales-related documentation is filed and managed effectively.
- Reporting: Track sales activities, metrics, and outcomes, providing regular reports to the Sales Manager and leadership team.
Project Deliverables Coordination
- Project Kick-off and Planning: Facilitate internal project kick-off meetings following a sales closure, ensuring clear communication of client requirements and project scope to the delivery teams.
- Resource Allocation: Assist in coordinating the scheduling and assignment of internal and external resources (e.g., personnel, equipment) to meet project timelines.
- Timeline and Milestone Tracking: Monitor project progress against established timelines and milestones, flagging potential delays or bottlenecks to the Project Manager/relevant department head.
- Documentation Management: Maintain an organized system for all project-related documentation, including specifications, change orders, progress reports, and final sign-offs.
- Logistics: Coordinate logistical requirements for project sites, including material procurement, delivery schedules, and necessary permits/access permissions.
General Operations and Administrative Activities
- Process Improvement: Identify and suggest improvements to internal workflows, focusing on enhancing efficiency in the sales-to-delivery handoff process.
- Cross-Departmental Liaison: Act as the main point of coordination for routine administrative activities that span multiple departments.
- Meeting Management: Schedule and coordinate key internal and external meetings, prepare agendas, and distribute meeting minutes and action items.
- CRM/ERP Management: Ensure all sales, client, and project data within the company's Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) systems is accurate and up-to-date.
Qualifications
Required
- Bachelor's degree in Business Administration, Management, Engineering, or a related field.
- Experience working a downstream haulage company
- Minimum of 3 years of experience in an administrative, coordination, sales support, or project support role, preferably within the energy, engineering, or industrial sector.
- Demonstrated proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional organizational skills and acute attention to detail.
- Strong verbal and written communication skills.
- Proven ability to manage multiple priorities and deadlines simultaneously in a fast-paced environment.
Preferred
- Experience with project management methodologies or software (e.g., Asana, Trello, Microsoft Project).
- Understanding of the sales cycle and basic project lifecycle management.
- Experience working in a company dealing with technical projects or complex deliverables.
Qualifications
Required
- Bachelor's degree in Business Administration, Management, Engineering, or a related field.
- Experience working a downstream haulage company
- Minimum of 3 years of experience in an administrative, coordination, sales support, or project support role, preferably within the energy, engineering, or industrial sector.
- Demonstrated proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional organizational skills and acute attention to detail.
- Strong verbal and written communication skills.
- Proven ability to manage multiple priorities and deadlines simultaneously in a fast-paced environment.
Preferred
- Experience with project management methodologies or software (e.g., Asana, Trello, Microsoft Project).
- Understanding of the sales cycle and basic project lifecycle management.
- Experience working in a company dealing with technical projects or complex deliverables.
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