Jobs at Moniepoint Inc.

Reports To: Lead, Onboarding

Location: Ido, Egbeda, Lagelu, Ogbomoso North, Ogun

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Ogun – Ado-Odo/Ota, Abeokuta South, Obafemi/Owode, Shagamu.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

go to method of application »

Reports To: Lead, Onboarding

Location: Enugu North, Nsukka, Enugu South, Enugu East, Enugu 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Enugu - Enugu North, Nsukka, Enugu South, Enugu East.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

go to method of application »

Reports to: Head, Customer Acquisition

About this Role

• The Regional Sales Coordinator drives acquisition and conversion performance across assigned regions by recruiting, managing, coaching, and supporting a team of Field Sales Agents (FSAs). 
• You will serve as the operational hub of the regional field sales function, owning agent recruitment pipelines, ensuring consistent field activity, and delivering against regional acquisition targets. 
• This is a hands-on, frontline role that combines team building with active performance management and structured field support.

Responsibilities

Team Leadership & Coaching:

• Lead & Develop: Manage a team of Field Sales Agents across assigned states, providing daily direction, motivation, and performance support.
• Coach: Conduct regular meetings, field ride-alongs, and coaching sessions to develop FSAs' product knowledge, objection handling, and acquisition skills.
• Onboard: Onboard new Field Sales Agents and ensure they are fully ramped and hitting activity targets within their first 30 days.
• Performance Management: Identify frontline skill gaps and run targeted coaching interventions to address them quickly.

FSA Recruitment & Talent Acquisition:

• Recruit: Own the end-to-end recruitment pipeline for Field Sales Agents in your region, sourcing, screening, interviewing, and recommending candidates for hire.
• Pipeline Building: Maintain a live talent bench by proactively building relationships with potential FSA candidates in your states, ensuring the region is never understaffed.
• Workforce Planning: Partner with the Operations team to forecast FSA headcount needs based on regional acquisition targets and attrition trends.
• Recruitment Reporting: Track time-to-fill and onboarding completion rates, flagging recruitment blockers to leadership in a timely manner.

Sales Operations & Performance:

• Drive Targets: Own region-level acquisition targets (weekly and monthly) and ensure individual FSAs meet their assigned quotas.
• Track Activity: Monitor daily field activity metrics, visits completed, leads generated, acquisitions recorded, and follow-ups made, and intervene when performance trends downward.
• Field Support: Join FSAs in the field to support complex or at-risk acquisition opportunities where direct engagement is needed.
• Pipeline Management: Maintain clean, accurate, and up-to-date CRM records across your team on a daily basis.

Process & Quality Assurance:

• Process Adherence: Ensure all field activity is executed in line with the business's acquisition playbook and within agreed timelines.
• Quality Control: Review and score FSA fieldwork quality; share structured feedback in weekly team review sessions.
• Handoff Management: Coordinate a seamless handoff from FSAs to Implementation and Data Entry teams following a successful acquisition.
• Cross-Functional Collaboration: Relay structured feedback on lead quality, market conditions, and field blockers to the Growth and Marketing teams.
• Leadership Reporting: Provide leadership with clear weekly reports on team field activity, acquisition rates, recruitment status, and immediate blockers.

Experience & Background

• Bachelor's Degree or equivalent practical field sales experience preferred.
• 4–5 years of total experience in field sales, B2B sales, or territory management.
• At least 1–2 years of experience in a team lead, coordinator, or supervisory capacity.
• Demonstrated experience recruiting or building commission-based sales teams, either formally or as part of a team lead role.
• Proven track record of consistently meeting or exceeding acquisition or sales quotas.
• Experience coaching and developing junior field sales reps on activity execution and objection handling.

Skills & Competencies:

• Natural Team Builder: Proven ability to find the right people, bring them in, and get them performing fast.
• Frontline Leader: Ready to lead from the front with no hesitation going into the field alongside FSAs to model what great acquisition looks like.
• Balanced Management Style: Ability to balance accountability with empathy, holding people to numbers to genuinely drive their professional growth.
• Data-Informed & People-First: Skillful use of daily activity metrics to coach rather than micromanage.
• Agility & Focus: Highly adaptable to fast-paced, high-growth environments with the ability to manage competing regional priorities seamlessly.
• Radical Ownership: Deep commitment to regional outcomes, celebrating wins together, and treating misses as learning opportunities.
• Communication & Tools: Strong verbal and written communication skills to deliver structured feedback, run effective team meetings, and represent the region to leadership. Comfort with sales work tools and daily pipeline management workflows.
• What success looks like in this role
• Weeks 1–2: Complete full product and playbook onboarding. Shadow all FSAs in the field. Establish cadences with team members. Audit the existing FSA recruitment pipeline and playbook.
• Weeks 3–4: Run first structured field review sessions. Identify any headcount gaps and initiate active FSA recruitment in understaffed states.
• Month 2: Fully own regional KPI tracking on a weekly basis. Fill open FSA roles and ensure all new hires are progressing through onboarding on schedule.
• Month 3: Region achieves 85%–100% of the monthly acquisition quota. FSAs have active coaching plans in place, and the recruitment pipeline remains healthy.

Why join us?

• Competitive compensation, performance bonuses, and career growth opportunities.
• Dynamic field support structures and tools built to facilitate high-performance execution.
• Opportunity to work with a fast-growing, industry-leading fintech brand driving financial inclusion.

go to method of application »

Reports To: Lead, Onboarding

Location: Ido, Egbeda, Lagelu, Ogbomoso North, Oyo

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Oyo State - Ido, Egbeda, Lagelu, Ogbomoso North.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

Reports To: Lead, Onboarding

Location: Aba North, Aba South, Umuahia North, Abia 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Abia – Aba North, Aba South, Umuahia North.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

Reports To: Lead, Onboarding

Location: Fagge, Nasarawa, Tarauni, Ungogo, Kano Municipal, Kano 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Fagge, Nasarawa, Tarauni, Ungogo, Kano Municipal.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

Reports To: Lead, Onboarding

Location: Idemili North, Nnewi North, Oyi, Ogbaru, Aguata, Onitsha North, Anambra 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Anambra - Idemili North, Nnewi North, Oyi, Ogbaru, Aguata, Onitsha North.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

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Reports To: Lead, Onboarding

Location: Chikun, Kaduna South, Kaduna North, Kaduna 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Chikun, Kaduna South, and Kaduna North.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

Reports To: Lead, Onboarding

Location: Owerri Municipal, Owerri West, Owerri North, Imo 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Imo - Owerri Municipal, Owerri West, Owerri North.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

Reports To: Lead, Onboarding

Location: Abuja Municipal, Bwari, Kuje, Gwagwalada, Abuja 

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• Bachelor's Degree in Business, Technology, Communication, or related field (or equivalent work experience) 
• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools.

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in FCT Abuja - Abuja Municipal, Bwari, Kuje, Gwagwalada.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience.

go to method of application »

• We are looking for talented and passionate Data Scientist to join the Growth team. Data science and optimization are key drivers for Moniepoint’s business growth and the Data Scientist joining will have the opportunity to build and own the most important models including our attribution and marketing mix models

Responsibilities

• Develop, test and productionize attribution and predictive algorithms by using state of the art machine learning algorithms and optimisation models
• Contribute to one or more of the following areas: attribution modeling, CAC/mCAC modeling, LTV prediction, marketing mix modeling and multichannel attribution and testing
• Design experiments and interpret the results to draw detailed and actionable conclusions
• Work in cross-functional teams across disciplines such as product, engineering and business.
• Develop, test and own our production marketing attribution models for better budgeting and increased marketing efficiency.

Requirements

• Holds at least an MSc, and preferably a PhD in a scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics
• 5 years of professional experience outside of an academic and internship setting, in a quantitative analysis role in top companies. FMCG or Fintech preferred.
• Deep theoretical and applied knowledge in the following areas: statistical inference, bayesian statistics, causal inference, time series analysis and mathematical optimisation.
• Extensive experience at least in Multichannel Attribution Modeling and Marketing Mix Modeling
• Extensive experience in statistical programming (Python) and experience working with popular tools such as Pandas, SciPy, XGBoost, Jupyter/iPython notebooks and well-known modeling packages such as PyMC3
• Extensive experience with the end-to-end predictive/prescriptive model development cycle, from problem definition to productionalization and maintenance. This includes excellent data modeling and SQL skills, and familiarity with Cloud infrastructure.
• Demonstrated experience in designing and analyzing experiments in digital products (A/B test, multivariate, etc.)
• Experience with the application of statistical modeling and advanced analytics to provide product-shaping insights
• Excellent spoken and written English

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About the Role

• We are looking for a Senior videographer who will own end-to-end video production, from concept through final delivery, combining senior-level shooting and editing craft with proactive, direct stakeholder management. 
• Joins the production pod as a peer-level senior craft owner alongside our current Senior videographer.

What you’ll get to do

• End-to-end video craft, personally shot and edited, not delegated or outsourced
• Stakeholder communication and timeline ownership for assigned projects and duo relationships
• Craft mentorship contribution within the pod
• Personally shoot and edit assigned video projects to studio craft standard
• Own timeline and stakeholder communication end-to-end for assigned work, proactively flagging risk before deadlines slip.
• Bring fresh creative and format ideas and contribute to raising production craft standards across the studio's production output.

Requirements
To succeed in this role, we think you should have:

• 4-6+ years in video production, with a reel demonstrating work that is both self-shot and self-edited.
• Demonstrated, provable track record of direct, proactive stakeholder management, including under delivery pressure.
• Strong storytelling instinct across formats: documentary, talking-head, event, and executive content.
• Comfortable operating with high autonomy and accountability in a small production team.