Jobs at Medecins Sans Frontieres

Main Purpose

• Executing the maintenance, follow-up, and monitoring of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support and training of users under his/her responsibility per MSF standards, policies, protocols, and procedures, to guarantee the efficient use of all IT and Telecom services and infrastructure.

Job Description (Shortened)

• Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in the mission ensuring compliance of MSF standards, protocols and procedures.

This includes the Following tasks:  

• Together with the Deputy Logistics Coordinator, analyzes the ICT needs of the mission, draws up a draft of the ICT budget, and designs an adapted strategy aiming to optimize the investment on information and communication technology
• Identify and implement Information management practices to enhance the mission system's effectiveness and reliability (development, checkup, deployment of applications, systems or new ITC standards, etc.)
• Installing, maintaining and monitoring, the ICT systems and equipment in the mission
• Comparing quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance
• Supervising, planning and providing network security, help desk support and training to users, corrective and preventive maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
• Ensuring questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in force at any time).
• Registering, reporting and referring unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards
• Planning and supervising the HR processes (recruitment, training, performance evaluation and internal, external communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required for the activity
• Provide training, assistance and Level 1 support
• Master the operating system (Windows 7)
• Deploy and migrate computer software
• Report and follow unresolved issues
• Brief new staff on IT services and best practices
• Brief new staff on the use of radio equipment
• Prepare targeted training workshops for users and IT topics that are useful in their daily work
•  Organize of the IT / COM activity:
• Establish and maintain a schedule of regular visits to the concerned projects
• Plan and organize his activity, organization, priorities based on the logistic team priorities, IT Policies, and IT related issues/problematics.
• Participate in the realization of the annual budget of the IT and Radio families by being aware of the equipment renewal criteria, by identifying the equipment need to be replaced, and by determining the items/quantities of the buffer stock
• Realize the cash request for its activity.

Requirements
Education:

• Essential, Advanced Diploma in IT.
• Desirable Degree in Technical Engineering.

Experience:

• At least years 2 in IT related jobs.
• Desirable experience in MSF.
• Desirable experience in administration and recovery of backups (MS, C, Veritas, etc.).

Languages:

• Fluent English (oral and written English), Hausa, Kanuri are Essential good command of ICT English.

Knowledge:

• Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
• MS Office 2003/2007/2010
• Microsoft Networks configuration and set up (network components - switch and routers - , Ethernet, Wi-Fi, Bluetooth)
• Protocols: TCP/IP, LAN, WAN
• Apps development languages: platforms.NET, Java, Eclipse RCP
• Configuration and set up of networks: Desktops, Laptops and peripheric
• Mail clients: Outlook, Mozilla, Lotus
• Picture creation: ISO, MDF, CSO, etc.
• Antivirus: Kaspersky  
• Other: SAP R3, Citrix, Remote Desktop Access.

Competencies:

• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Behavioral Flexibility L2
• Commitment to MSF Participles L2
• Stress Management L3.

go to method of application »

Main Purpose

• Execute the pharmacy/medical warehouse storing activities in order to keep pharmacy stock above security level and following recommended conditions (temperature, humidity, etc.) under the supervision of the Medical Warehouse (for OCP) or Pharmacy Supervisor, and in collaboration with the logistics team.

Job Description

• Supervising material orders and dispatching in order to ensure rational use.
• Receiving orders and deliveries, identifying potential disparities against cargo manifest or others and reporting them, and stores materials in accordance with the system in force, in order to ensure continuous availability. It includes:
• Ensuring good storage conditions of all medical items in the pharmacy in accordance with pharmaceutical standards in order to ensure continuous availability.
• Ensuring correct fill-in entries on the stock cards and software.
• Carrying out or participating in regular inventories including EPREP stock.
• Following up stock levels with regards to alarms thresholds, stock out, expiry dates and drugs to expire in the following 6 months.
• Preparing orders of the different consumption units (departments, wards, others), ensuring proper packaging and dispatching and reporting any anomalies or changes in consumption patterns to the Pharmacy Supervisor. Informing Pharmacy Supervisor as soon as stock reaches alert limit.
• Controlling warehouse facilities in order to ensure materials are kept in good keeping conditions, it includes: e.g. Monitoring temperature in the warehouse and  Ensuring that products requiring cold chain are suitably stored and transports received, stored, and prepared and transported appropriately according to MSF Supply and Cold Chain protocols.
• Ensuring cleanliness of premises (stock pharmacy) and in close collaboration with the logistics department, maintaining refrigerating equipment.
• Controlling warehouse limited access to authorized personnel and ensuring doors and other exits are secured. Immediately informing the line manager of any problems arising in the course of the work, particularly with regards to damage, loss, attempted break-ins or theft in the warehouse.
• Ensuring that items to be quarantined (on-going quality alerts) or to be placed in quarantine zone (batch recalls, expired or damaged items) are removed from the stock and safely locked.
• Following up stock levels with regards to alarms thresholds, stock out, expiry dates, and drugs to expire in the following 6 months. Preparing reports and passing it to the supervisor.

Requirements
Education:

• Essential, Pharmacy Technical Diploma.
• Desirable, Pharmacy and medical-related studies.

Experience:

• Essential previous experience of at least 2 years in similar or relevant positions.
• Desirable previous experience in MSF or other NGOs in developing countries

Languages:

• Essential English fluency in reading, writing and oral comprehension.

Knowledge:

• Essential computer literacy (Word, Excel)

Competencies:

• Results and Quality Orientation L1
• Teamwork and CooperationL1
• BehaviouralFlexibilityL1
• Commitment to MSF Principles L1
• Service Orientation L1
• Stress Management. L2

Contract:

• According to operational needs

Remuneration

• In line with MSFF’s salary grid – the hourly rate calculated basic salary plus 10% precariousness of the position and a deduction 5% With Holding Tax (WHT)

go to method of application »

Job Summary

• Performing autonomously and following up, the maintenance and correct repair of the biomed equipment in the project/mission and ensuring regularly that the usual medical maintenance and cleaning are done properly according to MSF standards and procedures, in order to ensure the equipment are in perfect running conditions

Responsibilities
Performing and carrying out, all necessary complex / advanced installation, maintenance and repair of MSF biomedical equipment and ensuring that as few items are out of service at any given time. This includes the following tasks:

• Organizing and participating in the installation of biomedical equipment
• Following the schedule and carrying out preventive and curative maintenance works for the equipment according to the MSF and/or manufacturer's protocols, manuals, and recommendations and ensuring that cleaning and simple maintenance are properly carried out by medical staff
• Reporting any issues or problems on biomed equipment to his/her supervisor and proposing solutions (training of staff on a device, operating procedures, etc.). If maintenance work requires further assistance, documentation or
• additional tools, this shall be requested from and provided by his/her supervisor.
• Participating in organizing user training where required
• Managing the stock of consumable items, filling in the stock cards, carrying out physical stock inventories, executing orders necessary for renewing stock, avoiding any shortage
• Responsible for the equipment and tools (including extinguishers), checking they are correctly and safely used, maintaining and renewing them when necessary and keeping the inventory updated.
• Keep working area clean and tidy.
• Ensuring that all record sheets and books related to maintenance are always completed (including date of intervention, replaced parts, problems and solutions) and preparing needed reports before and after any repair or required maintenance.

Requirements
Education:

• Diploma as Biomedical technician preferred
• Diploma as Mechanical or Electrical Technician

Experience:

• Demonstrable technical skills and understanding
• Experience in a technical field. (Minimum 2 years' experience)
• Pedagogical skills are an asset

Languages:

• Fluent English (oral and written English), Hausa, Kanuri are Essential

Knowledge:

• Know and understand all the biomedical devices present on the project(s) including the operating principle, use and technical documentation, of each biomedical equipment on the project/mission

Competencies:

• Results and Quality Orientation L1
• Teamwork and Cooperation L1
• Behavioral Flexibility L1
• Commitment to MSF Principles L1
• Service Orientation L1
• Stress Management L2

Renumeration

• According to MSF salary scale plus 13th month allowance equivalent to 1 month of gross salary.