Jobs at Medbury Healthcare Group

Job Summary

• We are seeking a creative, enthusiastic, and tech-savvy NYSC Corps Member to support our marketing and communications efforts.
• The ideal candidate should have a strong interest in digital marketing, social media management, and healthcare marketing, with a passion for creating engaging content and building brand visibility.

Key Responsibilities

• Assist in managing the company's social media platforms and online presence.
• Create engaging content for social media, newsletters, and marketing campaigns.
• Support the planning and execution of digital marketing initiatives.
• Monitor social media trends and recommend creative content ideas.
• Assist with community engagement and audience interaction across platforms.
• Support the development of marketing materials and promotional content.
• Track and report on campaign performance and engagement metrics.
• Assist with healthcare awareness campaigns and corporate communications activities.
• Collaborate with the Marketing team on various branding and promotional projects.

Requirements

• Must be a serving NYSC Corps Member seeking a PPA.
• Strong interest in Digital Marketing, Social Media Management, and Branding.
• Basic knowledge of content creation tools such as Canva, CapCut, or similar applications.
• Excellent written and verbal communication skills.
• Creative mindset with attention to detail.
• Proficiency in Microsoft Office Suite and social media platforms.
• Ability to work independently and as part of a team.
• Interest in healthcare marketing will be an added advantage.
• Must reside on the Lagos Island axis (Lekki, Ajah, Victoria Island, Ikoyi, or environs).

What You'll Gain

• Hands-on experience in healthcare marketing and communications.
• Exposure to digital marketing strategies and campaign management.
• Opportunity to work with experienced professionals in the healthcare industry.
• Professional development and learning opportunities.

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Role Summary

• We are looking for a warm, organized, and commercially minded Client Service Officer (Receptionist) to deliver an exceptional client experience while supporting the smooth day-to-day operations of the clinic.
• This role combines client service, administration, appointment coordination, and sales support.

Key Responsibilities
Client Experience:

• Welcome and assist clients professionally.
• Manage appointments, registrations, check-in, and check-out.
• Respond to enquiries via phone, WhatsApp, email, and walk-ins.
• Explain clinic services and wellness packages.
• Handle client concerns professionally and escalate where necessary.

Clinic & Program Coordination:

• Coordinate consultations, IV therapy, aesthetics, diagnostics, and wellness sessions.
• Prepare client files and maintain accurate documentation.
• Schedule follow-ups and send appointment reminders.
• Liaise with partner laboratories and logistics providers for advanced testing.

Sales & Operations:

• Promote wellness programs, memberships, and retail products.
• Prepare quotations, invoices, and support payment processing.
• Track enquiries, conversions, and client retention.
• Monitor inventory of supplements, consumables, and clinic supplies.
• Prepare daily and weekly operational reports.

Key Performance Indicators (KPIs)

• Client satisfaction
• Appointment conversion
• Client retention
• Response time to enquiries
• Sales performance
• Documentation accuracy
• Follow-up completion
• Inventory and sample coordination accuracy

Requirements
Education:

• Bachelor's Degree or HND in:
  • Business Administration
  • Healthcare Management
  • Public Health
  • Marketing
  • Customer Service
  • Social Sciences
  • Or a related field

Experience:

• Minimum: 1 year of experience in customer service, healthcare administration, hospitality, wellness, or aesthetics.

Added Advantage:

• Wellness or aesthetic clinics
• Medical laboratories
• Concierge medicine
• Sales and client relationship management

Skills:

• Excellent communication and interpersonal skills
• Strong organizational and administrative abilities
• Customer-focused with a hospitality mindset
• Sales and relationship management skills
• Proficiency in Microsoft Office, Google Workspace, CRM systems, WhatsApp Business, and basic spreadsheet reporting

Personal Attributes:
We are looking for someone who is:

• Warm and professional
• Highly organized and detail-oriented
• Proactive and dependable
• Commercially minded
• Able to multitask under pressure
• Passionate about wellness and exceptional client service

Working Hours:

• As determined by the clinic schedule, including occasional Saturdays.

Ideal Candidate:

• A professional who combines the warmth of a luxury concierge, the organization of an administrator, and the commercial mindset of a sales executive.

Compensation

• Competitive salary, performance incentives, and staff wellness benefits.