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  • Posted: Apr 13, 2026
    Deadline: May 13, 2026
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  • A multi-purpose, Deep Sea Port at the heart of the Lagos Free Trade Zone, Lekki Deep Sea Port will be one of the most modern ports in West Africa, offering enormous support to the burgeoning commercial operation across Nigeria and the entire West African region
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    Customer Care Manager

    Job Purpose

    • Own/manage and effectively drive customer experience within the organisation. This includes proactively monitoring and managing the end-to-end cargo release process in compliance with all company procedures, ensuring that the cargo is released as promised to the customer and/or that the customers is kept informed of relevant deviations.

    Major Job Responsibilities

    • Manage team productivity according to customer service requirements
    • Coach and develop direct reports with key emphasis on team engagement
    • Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
    • Collaborate with other functional departments to continuously improve the customer touchpoints and as such continue to improve the customer experience.
    • Ownership of customer service processes including but not limited to coordination of booking and examination, cargo release and deliveries/loadings with special focus on invoicing, payment, and documentation.
    • Monitor and report any level of service failures to the Chief commercial Officer.
    • Ensure customer service team handles requests from customer in a timely manner.
    • Actively building strong relationships with assigned customers and gain an understanding of their business, service needs, drivers and desires through consistent interaction.

    Qualifications & Experiences
    Education:

    • Bachelor’s Degree, preferably in a Commercial field.
    • 1 to 3 years’ experience. (Experience in a terminal an added advantage).

    Experience & Knowledge:

    • Developed knowledge of the industry and current market conditions.
    • Excellent verbal, presentation, and written communication skills.

    Skills:

    • Problem solving approach.
    • Experience working in an environment where different methods of communication are used.
    • Experience of a commitment to high standards of customer care and service delivery.
    • Well organised approach to work, managing and prioritizing workload.
    • Active listening skills.
    • Ability to exchange and adapt skills when working together across functions.
    • Proven ability to sustain high level of activity and energy with a business-like approach to daily challenges.
    • Proven ability to work in a highly fast paced environment.
    • Collaborative and enthusiastic by nature, good team player.
    • Proven ability to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
    • Must be able to handle company information with confidentiality and discretion
    • Excellent stakeholder management, both internal and external.

    go to method of application »

    Key Client Manager

    Job Purpose

    • Manage and expand the existing customer accounts utilising knowledge of the current customer base and product/services offerings from Lekki Free Port Terminal.
    • Identify and establish new customers and sales opportunities, achieving against targets and increasing top-line financial growth for Lekki Free Port Terminal.

    Major Job Responsibilities

    • Maintain detailed knowledge of the customer's business, current market trends, changes in the industry and potential changes to the customer.
    • Identify both current and potential customer needs, and identify sales growth opportunities.
    • Support customers in building their business by leveraging product/service opportunities and offerings from Lekki Free Port Terminal.
    • Use the agreed sales process in all interactions with current and potential customers.
    • Conduct customer visits with new and existing customers, demonstrating the value we can bring to their business.
    • Manage and grow a sales portfolio.
    • Forecast, prospect, and bid for new business, including customers, markets, and additional product/service opportunities.
    • Maintain existing and build new customer partnerships, developing and sustaining sales relationships with key decision-makers and influencers on all levels within the customer's organisation.
    • Share market and competitor information with applicable functions within the organisation to effectively build value propositions and sales opportunities.
    • Partners with the customer care department to resolve customer issues quickly and effectively.
    • Maintain accurate records, including sales call reports, status updates and actions.
    • Build and foster a network of referrals to create new opportunities for revenue growth and sales pipelines.
    • Present offers and prepare effectively for customer interactions.
    • Process closed deals and proactively follow up on the status with the relevant function.
    • Proactively follow up with customers, ensuring the delivery of the product/service.
    • Develop ongoing, profitable relationships with customers, continually maintaining a professional image of the company.
    • Keep the sales pipeline updated and current, and drive and progress opportunities through it.
    • Identify opportunities for the terminal to generate additional income via land revenues.
    • Reinforce the Lekki Free Port Terminal culture, values, and reputation, and ensure compliance with our policies, standards, and procedures.

    Qualifications & Experiences
    Education:

    • Bachelor’s Degree, preferably in a Sales or Commercial field.
    • A minimum of 3 years’ experience in a Terminal sales role.

    Experience & Knowledge:

    • Developed knowledge of the industry and current market conditions.
    • Excellent verbal, presentation, and written communication skills.
    • Demonstrated experience within a terminal.

    Skills:

    • Self-starter with a positive attitude and strong desire and drive to win.
    • Demonstrated time management and organisational skills.
    • Commitment to demonstrating high ethical standards that govern professional behaviour and interactions.
    • Advanced consultative and problem-solving skills.
    • Ability to identify customer needs and translate into customer solutions.
    • Highly results-orientated, drives for results and success, conveys a sense of urgency, and pushes issues to closure despite obstacles and opposition.
    • Proven ability to deliver under pressure.

    Method of Application

    Use the link(s) below to apply on company website.

     

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