Jobs at Lekki Freeport Terminal

Job Purpose

• Own/manage and effectively drive customer experience within the organisation. This includes proactively monitoring and managing the end-to-end cargo release process in compliance with all company procedures, ensuring that the cargo is released as promised to the customer and/or that the customers is kept informed of relevant deviations.

Major Job Responsibilities

• Manage team productivity according to customer service requirements
• Coach and develop direct reports with key emphasis on team engagement
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Collaborate with other functional departments to continuously improve the customer touchpoints and as such continue to improve the customer experience.
• Ownership of customer service processes including but not limited to coordination of booking and examination, cargo release and deliveries/loadings with special focus on invoicing, payment, and documentation.
• Monitor and report any level of service failures to the Chief commercial Officer.
• Ensure customer service team handles requests from customer in a timely manner.
• Actively building strong relationships with assigned customers and gain an understanding of their business, service needs, drivers and desires through consistent interaction.

Qualifications & Experiences
Education:

• Bachelor’s Degree, preferably in a Commercial field.
• 1 to 3 years’ experience. (Experience in a terminal an added advantage).

Experience & Knowledge:

• Developed knowledge of the industry and current market conditions.
• Excellent verbal, presentation, and written communication skills.

Skills:

• Problem solving approach.
• Experience working in an environment where different methods of communication are used.
• Experience of a commitment to high standards of customer care and service delivery.
• Well organised approach to work, managing and prioritizing workload.
• Active listening skills.
• Ability to exchange and adapt skills when working together across functions.
• Proven ability to sustain high level of activity and energy with a business-like approach to daily challenges.
• Proven ability to work in a highly fast paced environment.
• Collaborative and enthusiastic by nature, good team player.
• Proven ability to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
• Must be able to handle company information with confidentiality and discretion
• Excellent stakeholder management, both internal and external.

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Job Purpose

• Manage and expand the existing customer accounts utilising knowledge of the current customer base and product/services offerings from Lekki Free Port Terminal.
• Identify and establish new customers and sales opportunities, achieving against targets and increasing top-line financial growth for Lekki Free Port Terminal.

Major Job Responsibilities

• Maintain detailed knowledge of the customer's business, current market trends, changes in the industry and potential changes to the customer.
• Identify both current and potential customer needs, and identify sales growth opportunities.
• Support customers in building their business by leveraging product/service opportunities and offerings from Lekki Free Port Terminal.
• Use the agreed sales process in all interactions with current and potential customers.
• Conduct customer visits with new and existing customers, demonstrating the value we can bring to their business.
• Manage and grow a sales portfolio.
• Forecast, prospect, and bid for new business, including customers, markets, and additional product/service opportunities.
• Maintain existing and build new customer partnerships, developing and sustaining sales relationships with key decision-makers and influencers on all levels within the customer's organisation.
• Share market and competitor information with applicable functions within the organisation to effectively build value propositions and sales opportunities.
• Partners with the customer care department to resolve customer issues quickly and effectively.
• Maintain accurate records, including sales call reports, status updates and actions.
• Build and foster a network of referrals to create new opportunities for revenue growth and sales pipelines.
• Present offers and prepare effectively for customer interactions.
• Process closed deals and proactively follow up on the status with the relevant function.
• Proactively follow up with customers, ensuring the delivery of the product/service.
• Develop ongoing, profitable relationships with customers, continually maintaining a professional image of the company.
• Keep the sales pipeline updated and current, and drive and progress opportunities through it.
• Identify opportunities for the terminal to generate additional income via land revenues.
• Reinforce the Lekki Free Port Terminal culture, values, and reputation, and ensure compliance with our policies, standards, and procedures.

Qualifications & Experiences
Education:

• Bachelor’s Degree, preferably in a Sales or Commercial field.
• A minimum of 3 years’ experience in a Terminal sales role.

Experience & Knowledge:

• Developed knowledge of the industry and current market conditions.
• Excellent verbal, presentation, and written communication skills.
• Demonstrated experience within a terminal.

Skills:

• Self-starter with a positive attitude and strong desire and drive to win.
• Demonstrated time management and organisational skills.
• Commitment to demonstrating high ethical standards that govern professional behaviour and interactions.
• Advanced consultative and problem-solving skills.
• Ability to identify customer needs and translate into customer solutions.
• Highly results-orientated, drives for results and success, conveys a sense of urgency, and pushes issues to closure despite obstacles and opposition.
• Proven ability to deliver under pressure.