The last mile energy company. We build solar energy charging stations and rent batteries in off-grid communities
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Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Position Overview:
To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level. As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs. This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State. This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues. Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts. The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.
- Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
- This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
- Lead and coach FSEs on the best practices through regular training and professional development initiatives.
- Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
- Collate monthly reports and share them with the management team
- Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
- Prepare and share monthly performance review reports on Power availability.
Qualifications
- Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
- Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
- Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite.
- Ability to work independently and effectively in a team environment.
go to method of application »
Roles and Responsibilities:
- Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7. Conduct door-to-door sales with Jaza stars at your respective cohort to grow the number of active customers towards 130 L7.
- Managing customer retention by proactively following up with churned customers and support revenue growth at the Hub level through the implementation of membership renewal and changing customers' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
- Own Hub profitability and support Jaza stars on best practices to grow the Hub revenue emittance balancing
- 100% compliance with lost and missing packs metrics
- Coaching Jaza stars best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customers blocks, closing sales & customer registration/signup)
- Coaching Jaza stars on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time and leading by example on the Jaza behaviours and compliance with the SOPs.
- Coaching Jaza stars on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub and identifying tempered packs.
- Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.
- Own jaza stars recruitment process from advertisement, interviews and Jaza stars training.
- Attend Hyper care meetings, providing clear action plans toward hubs growth, sharing the progress feedback and flag dilemmas.
Job role
- Bachelor degree or its equivalent in sales, Administration, Marketing or any other related discipline.
- Minimum of 5 years experience in Sales, Customer Relations, Entrepreneurship or other related fields.
- Strong leadership capabilities with experience leading, managing or training a team previously.
- Excellent communication and interpersonal skills, with the ability to collaborate with people from diverse backgrounds.
- Data-driven and can make analytical decisions.
- You are excited about our mission of increasing access to energy and employment for women.
Qualifications
The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability. A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards
A Junior Hub Manager has to demonstrate leadership capabilities by supporting jaza stars on best practices that help towards hub growth. Junior Hub Manager has to have the ability to recruit, train and coach other Jaza stars in his/her cohort. They will be responsible for managing Hub's growth which is increasing the number of active customers per respective Hub, Hub profitability and Jaza stars coaching at her respective cohort.
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Job role
- Ensure energy uptime and power availability at sites by monitoring the system and quickly diagnosing and solving technical issues.
- Support the setup of new hubs, ensure connectivity, and perform routine hub energy system maintenance. You will either travel to the hubs or remotely troubleshoot and resolve issues.
- Overseeing the installation and configuration of solar panels, electrical wiring, and associated equipment.
- Collaborate with Jaza Stars and the data team to diagnose and resolve technical challenges.
- Document field activities and keep accurate Hub Equipment and product component inventory records.
- Regularly prepare reports on hub health and other technical issues, to be submitted to the Regional Service Engineer.
Qualifications
- Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
- Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges. Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
- Ability to work independently and effectively in a team environment.
- Passion for our mission of increasing energy access.
- Open to learning and tech-savvy.
- Bachelor degree in Electrical Engineering or related field
go to method of application »
Job role
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon.
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
- Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
- Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
- Identify potential growth problems and suggest prompt solutions
- Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Qualifications
- Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
- Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
- Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
- Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
- Leading by example on the Jaza behaviours and compliance with the SOPs.
go to method of application »
Job role
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon.
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
- Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
- Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
- Identify potential growth problems and suggest prompt solutions
- Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Qualifications
- Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
- Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
- Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
- Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
- Leading by example on the Jaza behaviours and compliance with the SOPs.
go to method of application »
Job role
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon.
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
- Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
- Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
- Identify potential growth problems and suggest prompt solutions
- Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Qualifications
- Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
- Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
- Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
- Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
- Leading by example on the Jaza behaviours and compliance with the SOPs.
Method of Application
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