Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon.
Resolving service interruptions at the Hub level and timely resolving customer complaints.
Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
Identify potential growth problems and suggest prompt solutions
Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Qualifications
Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
Leading by example on the Jaza behaviours and compliance with the SOPs.
Gmail
Yahoomail