Jobs at HOP Services Limited

Job Overview

• The Operations Manager is responsible for overseeing the day-to-day operations of the facility, ensuring smooth and efficient functioning across all departments.
• This role includes managing staff, ensuring high levels of guest satisfaction, optimizing resources, and maintaining service excellence in line with the hotel’s standards.
• The Operations Manager plays a key role in ensuring that both operational objectives and financial goals are met while creating a unique and memorable guest experience.

Key Responsibilities
Overall Operations Management:
Daily Operations:

• Oversee and manage all operational aspects of the facility.
• Ensure seamless coordination between departments to maintain smooth operations and consistent service delivery.

Guest Experience:

• Maintain high guest satisfaction by ensuring that service levels are exceptional across all departments.
• Handle guest feedback, complaints, and requests, ensuring timely resolution and personalized guest experiences.
• Develop strategies to continuously improve guest satisfaction, addressing feedback from surveys and online reviews.

Staff Leadership and Development:
Staff Management:

• Supervise and support department heads, ensuring they have the resources needed to meet operational goals.
• Oversee scheduling, staffing levels, and productivity across departments, ensuring sufficient staff coverage during peak times.
• Encourage cross-departmental collaboration to enhance overall team performance.

Training & Development:

• Support the training and professional development of staff to maintain high service standards.
• Organize regular training sessions for employees to update them on new policies, standards, and procedures.
• Promote a positive work environment that fosters teamwork and employee satisfaction.

Performance Management:

• Evaluate staff performance and support department managers in conducting performance appraisals.
• Address performance issues and work with HR to develop improvement plans where necessary.

Financial and Budget Management:
Budget Oversight:

• Work closely with the General Manager and Finance team to manage operational budgets and ensure cost control.
• Monitor and analyze financial performance of operational departments, including revenue, expenses, and profitability.
• Implement cost-saving measures while maintaining quality service levels.

Revenue Optimization:

• Collaborate with the sales and marketing teams to develop strategies to maximize room occupancy and optimize revenue.
• Support the food and beverage department with revenue strategies, such as menu engineering and cost management.
• Contribute to overall profitability by identifying opportunities to enhance guest experiences and increase spending.

Health, Safety, and Compliance:
Health & Safety Standards:

• Ensure the facilityadheres to all health and safety regulations, including fire safety, food safety, and hygiene standards.
• Oversee the implementation of safety procedures and ensure staff compliance with safety protocols.
• Organize and oversee safety training for staff, including emergency response drills.

Legal & Compliance:

• Ensure compliance with local labor laws, facilitylicensing regulations, and industry standards.
• Keep up to date with any legal or regulatory changes that could affect hotel operations.

Facility Management and Maintenance:
Property Maintenance:

• Oversee the upkeep of building facilities, including rooms, public areas, restaurants, and back-of-house areas.
• Work with the maintenance team to ensure that all equipment and systems are functioning correctly, including HVAC, plumbing, electrical, and safety systems.

Vendor and Contractor Management:

• Manage relationships with external vendors and contractors for maintenance, cleaning, and other operational services.
• Ensure that service contracts are fulfilled to the hotel’s standards and that repairs and maintenance are completed on schedule.

Strategic Planning and Continuous Improvement:
Operational Efficiency:

• Analyze operational processes and identify areas for improvement to increase efficiency and reduce costs.
• Implement best practices and innovative solutions to streamline operations, improve service, and enhance the guest experience.

Sustainability Initiatives:

• Develop and implement sustainability initiatives in line with the facilities' goals, such as reducing energy consumption, water usage, and waste.

Requirements

• Interested candidates should possess relevant qualifications with 4 years work experience.

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Job Description

• Hotel Housekeepers & Cleaners needed on a 1 day in 1 day out rotation.

Requirements

• Interested candidates should possess an SSCE with relevant experience.

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About the Role

• We are seeking a reliable, professional, and experienced Driver to support our operations across guest and client transport, deliveries, and general errands.
• The ideal candidate is punctual, discreet, and takes pride in representing the HOP Services brand on and off the road.

Key Responsibilities

• Safely transport guests, and clients to and from designated locations in a timely and professional manner.
• Handle delivery runs and errands as assigned by management across all business units.
• Maintain the cleanliness, roadworthiness, and general upkeep of assigned vehicle(s) at all times.
• Keep accurate records of trips, mileage, fuel usage, and vehicle conditions.
• Ensure the comfort, safety, and confidentiality of all passengers at all times.
• Report vehicle faults, accidents, or maintenance needs to management promptly.
• Adhere strictly to all traffic laws, company policies, and safety regulations.
• Assist with loading and offloading of items where required.
• Represent HOP Services with professionalism, courtesy, and discretion at all times.

Requirements & Qualifications

• Minimum of an SSCE/OND or equivalent qualification.
• Minimum of 5 years of professional driving experience, preferably in a corporate, hospitality, or service-oriented environment.
• Valid Nigerian driver's licence (with a clean driving record).
• Strong knowledge of Port Harcourt routes and environs; familiarity with other states is an advantage.
• Ability to drive both manual and automatic vehicles.
• Physically fit, alert, and able to work flexible hours including early mornings, evenings, and weekends where required.
• Excellent time management and communication skills.
• Trustworthy, discreet, and of sound character with no criminal record.

Application Requirements:

• Valid government-issued ID (National ID, Voter's Card, or International Passport).
• Valid driver's licence.
• At least two verifiable professional references from previous employers.
• Updated CV/Resume detailing relevant work experience.

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Requirements

• Interested candidates should possess relevant qualifications.

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About the Role

• We are seeking a disciplined, alert, and experienced Senior Security Officer to safeguard our facilities, staff, and guests on a 24-hour rotational shift basis.
• The ideal candidate brings professionalism, integrity, and a strong sense of duty to everything they do.

Key Responsibilities

• Monitor and control access to company premises, ensuring only authorized personnel and guests are admitted.
• Conduct regular patrols of all assigned areas — interior and exterior — throughout the 24-hour shift cycle.
• Respond promptly and appropriately to security incidents, emergencies, alarms, and disturbances.
• Maintain accurate shift logs, incident reports, and handover notes for each duty period.
• Enforce company policies regarding restricted areas, visitor management, and safety protocols.
• Liaise with local law enforcement agencies when necessary and escalate security threats through the appropriate chain of command.
• Support the coordination of safety procedures during events, guest check-ins, and VIP visits.
• Report maintenance issues, safety hazards, or suspicious activities to management immediately.

Requirements & Qualifications

• Minimum of OND/SSCE; a diploma in Security Management or a related field is an added advantage.
• Minimum of 3 - 5 years of experience in a security role, preferably in a hospitality or service-oriented environment.
• Proven prior experience in the hospitality industry is required.
• Strong knowledge of security protocols, access control, and emergency response procedures.
• Physically fit and able to remain alert throughout a 24-hour shift rotation.
• Excellent observation, communication, and report-writing skills.
• Ability to work independently and as part of a team under pressure.
• Must be of sound character with no criminal record.

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Job Summary

• The HR Staff (HR & Administrative Officer) will provide administrative and human resource support to ensure the smooth day-to-day running of the organization.
• The ideal candidate should have a solid understanding of HR processes, excellent organizational skills, and the ability to manage documentation, staff records, schedules, and office administration efficiently.

Key Responsibilities
Human Resources:

• Assist with recruitment, onboarding, and staff documentation.
• Maintain accurate employee records and personnel files.
• Monitor attendance, leave records, and staff documentation.
• Support performance management and employee engagement activities.
• Ensure compliance with company HR policies and procedures.
• Prepare HR reports and maintain confidentiality of employee information.

Administration:

• Organize and maintain company documents, digital files, and Google Drive folders.
• Ensure proper document naming, filing, and archiving.
• Manage office records and administrative documentation.
• Prepare reports, meeting minutes, presentations, and official documents.
• Coordinate office activities and provide administrative support across departments.

Operations Support: 

• Prepare and manage weekly/monthly staff duty rosters where required.
• Track attendance and coordinate staff schedules.
• Maintain inventory usage logs and administrative checklists.
• Support project documentation and follow up on assigned action items.
• Ensure all assigned tasks are completed within deadlines.

Requirements
Education & Experience:

• Bachelor's Degree (B.Sc., B.A., HND or equivalent) in Human Resource Management, Business Administration, Management, Industrial Relations, or a related field.
• Completion of the National Youth Service Corps (NYSC) is mandatory.
• Minimum of 3 years relevant experience in HR and administrative roles.
• Master's degree is an added advantage.

Skills & Competencies:

• Basic understanding of Human Resource principles and practices.
• Strong knowledge of administrative procedures and office management.
• Proficiency in Google Workspace (Google Docs, Sheets, Drive, Forms, Calendar, Gmail).
• Good knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• High level of professionalism and confidentiality.
• Excellent attention to detail and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.

Preferred Qualities:

• Proactive and self-motivated.
• Strong interpersonal and people management skills.
• Ability to work under pressure and meet deadlines.
• High level of integrity and accountability.
• Professional appearance and positive attitude.
• Tech-savvy

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Responsibilities

• Provide day-to-day administrative and operational support.
• Organize and maintain physical and digital company records.
• Prepare reports, presentations, letters, and other business documents.
• Manage the company's Google Drive and digital filing system.
• Coordinate staff duty rosters, attendance, and schedules.
• Maintain inventory records, operational checklists, and usage logs.
• Track project documentation and follow up on assigned tasks.
• Ensure all records and documents are accurate, organized, and easily retrievable.
• Support management with administrative tasks and operational reporting.
• Maintain professionalism, confidentiality, and excellent organizational standards.

Requirements

• Bachelor's Degree or HND in Business Administration, Management, Office Technology, or a related discipline.
• Must have completed the National Youth Service Corps (NYSC).
• Minimum of three (3) years' experience in an administrative or office management role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• High attention to detail, integrity, and professionalism.
• Ability to work independently and meet deadlines.

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Job Overview

• We are seeking a highly organised, proactive, and tech-savvy Executive Assistant to support executive operations, scheduling, planning, and administrative coordination within a fast-paced work environment.
• The ideal candidate must be intentional, detail-oriented, educated, and capable of managing multiple responsibilities efficiently while staying up to date with modern digital tools and workplace systems.

Key Responsibilities

• Manage executive calendars, appointments, meetings, and reminders.
• Coordinate schedules, follow-ups, and daily operational activities.
• Assist with planning, budgeting, reporting, and administrative tasks.
• Organise digital documents, records, and files using Google Drive and related tools.
• Prepare meeting notes, task updates, and operational summaries when required.
• Support project coordination and ensure timely task execution.
• Maintain effective communication and workflow across teams.
• Use AI tools and digital productivity systems to improve efficiency.
• Monitor timelines and deadlines, and ensure smooth daily operations.
• And other duties as assigned.

Qualifications

• Must be a university graduate with a masters degree.
• Strong computer and administrative skills.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong knowledge of Google Drive, calendar management, and scheduling tools.
• AI-savvy and familiar with modern productivity tools.
• Excellent organisational and time management abilities.
• Strong written and verbal communication skills.
• Ability to multitask and work independently in a fast-paced environment.
• Professional, focused, and detail-oriented.
• Ability to think proactively and solve problems efficiently.

Preferred Skills: 

Self-Help& Motivational

• Experience with budget planning and operational coordination.
• Familiarity with Notion, Trello, Slack, or related productivity tools is a plus.
• Strong documentation and reporting skills.
• Ability to maintain confidentiality and professionalism at all times.

What You’ll Gain:

• Hands-on experience working closely with executive management.
• Exposure to operations, planning, and strategic coordination.
• Opportunity for professional growth and long-term career development.
• Potential for increased responsibilities and leadership opportunities based on performance.