Jobs at Fort Knox Group

Responsibilities

• Attend to walk-in customers, understand their needs, and recommend suitable products.
• Demonstrate and explain features, specifications, and installation options for tiles and sanitary ware.
• Prepare quotations, follow up on inquiries, and close sales to achieve targets.
• Maintain attractive and well-organized product displays and showroom appearance.
• Build and maintain relationships with clients, contractors, architects, and interior designers.
• Handle customer inquiries, complaints, and after-sales support professionally.
• Process orders, invoices, and payments accurately, and prepare regular sales reports.
• Coordinate with warehouse, logistics, and marketing teams to ensure smooth operations.
• Stay updated on product knowledge, competitor activities, and market trends

Requirements

• HND / B.Sc. in Marketing, Business Administration, or a related field.
• 1 – 3 years of experience in customer service / sales.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent negotiation and presentation skills.
• Goal-driven, confident, and results-oriented.
• Professional appearance and positive attitude.

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Responsibilities

• Monitor alerts and closures from FMS system to ensure quality of work and avoid any revenue leakage
• Investigate suspicious transactions and file suspicious activity report as required.
• Maintain a database for fraud incidences within the bank
• To track the agreed recommendations and its status of implementation on all fraud incidences investigated by Smartcash
• Analyze and identify possible money laundering activities
• Review controls around custody of test Sims cards and other system that facilitate mobile money transfer
• High Balance review Trending of transactions to identify any abnormal spike in trend.
• Other fraud related issues as suggested by the Team/bank.

Requirements

• HND / Bachelor's Degree in Accounting or other business-related courses
• 1 - 4 years of experience
• Professional certification in Accounting (ACA) or any Audit / Fraud certification (Added advantage).