Jobs at Finnih Medical Centre

Role and Responsibilities

• Establish & build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Inspiring repeat business from clients
• Offering advice to clients on services and products.
• Provide accurate, valid and complete information to clients by using the right methods/tools
• Registration of patients on the EMR platform - Retrieve patients’ file number, collect patients’ details and register them appropriately.
• Liaise with Health Maintenance Organisations (HMOs) and other corporate organizations for patients’ confirmation, eligibility and approval.
• Respond promptly to customer’s enquiries, complaints, questions and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Liaising with different departments about client queries.
• Maintain effective communication with clients through different channels - phone calls, mails, whatsapp messages, clients’ WhatsApp groups and all other channels
• Keep an accurate and updated database and records of all clients’ information as needed.
• Keep records of customer interactions & complaints, process customer accounts and file documents
• Book patients’ appointments and follow up with them before scheduled dates.
• Manage Out-Patient Clinic registration and flow with the Nursing Department
• Actively seek and escalate feedback from clients through feedback forms, follow-up calls and other means
• Monitoring and measuring client satisfaction.
• Providing feedback on the efficiency of the customer service process
• Maintain daily reports and send weekly reports to the COO.
• Conducting departmental and company-wide workshops and presentations
• Contribute to developing and following procedures, guidelines, and policies
• Contribute to developing surveys and capturing client information.
• Participating in marketing campaigns.
• Processing confidential data and information according to guidelines.
• Communicating and coordinating with colleagues as necessary.
• Training and onboarding new staff
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Requirements

• University Degree or Higher Diploma in Social Sciences or any other relevant discipline

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Role and Responsibilitie

• Delivering excellent service to ensure high levels of customer satisfaction.
• Develop and implement effective inventory management strategies and recordkeeping to ensure optimal stock levels of medical supplies, equipment, and pharmaceuticals.
• Implement inventory control measures to prevent theft, damage, or loss of supplies, and conduct regular audits to ensure accuracy.
• Resolve any issues or discrepancies related to inventory, orders, or deliveries in a timely manner.
• Monitor expiration dates and ensure stock is in good condition. If damaged, near expiration or no longer in good condition, escalate to the COO and coordinate methods to exhaust.
• Ensure proper storage conditions in compliance with regulatory guidelines.
• Collaborate with various departments to forecast demand, monitor usage patterns, and anticipate inventory needs.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Collaborate with all departments to understand their needs and preferences, ensuring the availability of specific supplies when required.
• Coordinate with team leads to create and manage the budget for the store operations, tracking expenditures and identifying cost-saving opportunities.
• Stay updated on industry trends, advancements in medical equipment, and changes in regulations to make informed decisions about procurement and inventory management.
• Follow and maintain the storage of vaccination and other medicines according to cold chain protocol.
• Follow the procedures for labeling items going to each area to ensure safety, security and proper disposal.
• Ensuring store compliance with health and safety regulations.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Responding to customer complaints and concerns in a professional manner.
• Identify and assess customers’ needs to achieve satisfaction
• Inspiring repeat business from clients
• Monitoring and measuring client satisfaction
• Conducting departmental and company-wide workshops and presentations
• Contribute to developing and following procedures, guidelines, and policies
• participating in marketing campaigns.
• Processing confidential data and information according to guidelines.
• Communicating and coordinating with colleagues as necessary
• Training and onboarding new staff
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Educational Requirements and Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience as a Store Officer or in a similar role