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  • Posted: Jul 30, 2021
    Deadline: Aug 15, 2021
  • The Eye foundation hospital was started in 1993 as a high tech specialist Eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists. Over the past 20 years, we have been helping with the fight ag...
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    Clinical Service Practice Manager

    Location: Lekki, Lagos

    Reports To: Medical Director

    Job Summary

    • The Clinical Service Practice Manager is responsible for the delivery of high-quality care to patients of the practice and to provide management for the practice in terms of leadership, operational management, strategic management and service delivery

    Key Responsibilities

    • Managing Access to Services and Developing Patient Services
    • Monitoring the flow of the clinic on a daily basis and ensuring appropriate action is taken.
    • Planning well ahead for absences such as annual leave.
    • To strategically plan theclinical services.
    • Regularly reviewing Nurses and related clinical staff job responsibility.
    • Management of daily clinical hurdles.
    • Ensuring adequate training of all the clinical staff.
    • Monitoring and developing patient services through update and continuous training.
    • Ensuring environmental and patient safety.
    • Monitoring and maintaining registration policies.
    • Monitoring patient turnover and list size.
    • Responsible for day-to-day organization andmanagementofclinicaldepartments.
    • Supporting the hospitalmanagementteam in providingclinicalleadership.
    • Ensuring the achievement and maintenance of standards of Quality as required for nursing services.
    • Ensure adequate planning for any emergency, surgical and medical admissions.
    • Compliance with professional and legal requirements and guidelines.
    • Identifying staff with good management quality and recommend for update training and adequate empowerment.

    Managing Risk:
    The Practice Manager will ensure that potential risks to the practice and its work, including those concerning health and safety of individuals, are identified, addressed and minimized in line with relevant legislation and best practice. This will include:

    • Monitoring relevant legal and statutory requirements and their implications for the practice, including the consequences of non-compliance.
    • Reviewing policies and procedures to ensure compliance.
    • Identification of risks involved in work activities, management of risks and support to others in management of risks.
    • Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.
    • Compliance with professional and legal requirements and guidelines
    • Delivery of appropriate education and training in health and safety.
    • Ensure the practice has a Disaster Recover policy that is updated and in which everyone is trained.
    • Ensure all insurances are appropriate and up to date.
    • Anticipating and planning for change and development.

    Leading Change:

    • Maintaining the practice’s vision.
    • Presenting recommendations for developments to the partnership including recommendation and writing development plans as required.
    • Maintaining stability and morale at times of change.
    • Creating an environment that ensures that the team performs at its best.

    Improving Quality:
    The Practice Manager will support the practice in ensuring that patient care is delivered to the best possible quality. This will include:

    • Ensuring that the hospital complies with best practices.
    • Keeping up to date with quality developments and current best management practice.
    • Enabling others to understand their contribution to quality and working to quality standards.
    • Monitoring activities against quality standards.
    • Clinical auditing performance and taking effective corrective action to improve performance against standards.
    • Investigating and addressing poor quality.
    • Evaluating the quality of own and others’ work and re-evaluating after change.

    Training and Developing Others:
    The Practice Manager will ensure that practice staff perform to the best of their ability in their roles by making sure that appropriate training and development processes are in place. This will include:

    • Developing and maintaining a culture of learning in the practice.
    • Ensuring that the practice has a learning plan which is delivered.
    • Ensuring that the practice has systems to identify learning needs, including an appraisal scheme.
    • Ensuring that individuals’ learning needs are identified and acted upon by seeking appropriate learning opportunities.
    • Supporting team members in developing and applying their knowledge and skills in practice.
    • Developing and maintaining processes in the practice such as audit and significant event analysis to ensure that learning opportunities are recognized and acted upon by the whole team.

    Patient Complaints:
    The Practice Manager will be responsible for ensuring that all patient complaints are handled in accordance with the practice’s Complaints Procedure. This will include:

    • Ensuring patients know how to complain and to whom.
    • Ensuring that complaints are acknowledged within the recommended timescale.
    • Ensuring that complaints are efficiently and fairly investigated.
    • Making sure that the patient receives a response to their complaint within the recommended timescale.
    • Ensuring that complaints are used as a learning opportunity for the practice.
    • Ensuring the complaints procedure is updated in line with changes to national complaints procedure.

    Nursing Duties:

    • All general/Ophthalmic Nursing duties.


    • A registered Nurse with a Post Basic Diploma in Ophthalmic Nursing etc
    • A Bachelor's Degree in Nursing is an added Advantage
    • Minimum of 5 years experience as a Matron in a recognized Ophthalmic Hospital is required for this role.
    • Minimum of 10 years working experience as a Matron.

    Skills and Competencies:

    • Strong work ethics
    • Confidence
    • Attention to details
    • Leadership Skills
    • Excellent oral and written communication skills.
    • Must be an active Listener.
    • Quality phone etiquette.
    • Must be a problem solver.
    • Proficient use of MS office suite {Word, Excel and PowerPoint}

    Core Values:

    • Accountability
    • Resourcefulness
    • Ethics
    • Flexibility
    • Respectful Engagement
    • Empathy

    go to method of application »

    Assistant Hospital Service Manager / Clinical (AHSM/CL)

    Location: Ijebu Imushin, Ogun

    Report to: Hospital Service Manager (HSM)

    Job Summary

    • The Assistant Hospital Service Manager-Clinical will be assisting the Assistant Hospital Service Manager/Clinical (AHSM/CL) in handling the day-to-day activities of the hospital both clinically and administratively.
    • S/he will interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.

    Administrative Duties:

    • Assist in the general oversight function of the hospital.
    • Work with the Hospital manager on the general supervision of all the departments including but not limited to; Customer service, Clinic, Pharmacy, Facility and Logistics.
    • Assist in the preparation of daily/weekly/monthly/annual financial/activity progress reports.
    • Assist in the supervision of all administrative activities.
    • Coordinate and implement approved protocols and policies.
    • Improve the quality of operational procedures, policies and standards for the organization.
    • Drive innovation for growth.
    • Learn about the organization’s products or services and keep up to date with changes.
    • Direct requests and unresolved issues to the designated resource.
    • Respond to inquiries, comments, complaints and actions taken.
    • Deal with day-to-day operational matters.
    • Improve efficiency and ensure quality delivery of healthcare services to patients.
    • Be able to cover for administrative staff on leave or off sick if need be.

    Clinical Duties:

    • Assist in the delivery of all aspects of nursing care to patients based on research, knowledge and experience in order to maintain and raise standards of care.
    • Provide a visible, accessible and authoritative presence, establishing innovative and professional leadership which inspires, motivates and empowers nurses.
    • Ensure patient care is delivered in accordance with established policies and protocols and to the agreed standard.
    • Have a working knowledge of Health and Safety regulations and emergency clinical procedures, ensuring that appropriate action is taken in response to an emergency.
    • Assist in securing the safe custody and administration of drugs in accordance with established procedure and law.
    • Ensure the safe custody of patient’s valuables and property.
    • Assist in leading and promoting the adherence of infection control policies and procedures
    • Ensure the working environment is clean and fit for purpose.
    • Must be conversant with current emergency resuscitation techniques.
    • Ensure adequate and appropriate patient and nursing documentation and records are maintained (written and electronic).
    • Direct optimal utilization of patient flow (bed capacity) within the hospital.
    • Expediting patient discharge (as appropriate), ensuring appropriate planning and proactive measures are taken.
    • Ensure that patient’s feedback is encouraged, heard, responded to and acted upon (satisfaction survey, Friends and Family Test, informal feedback etc.).


    • A Diploma in Nursing is required for this role.
    • A Bachelor’s Degree in nursing is an added advantage
    • Minimum of 5 years working experience as a nursing matron in a multiple bedded large hospital with immense pressure with a minimum of 2 years in an administrative role.

    Skills and Competencies:

    • Strong oral and written communication skills
    • Team Building.
    • Ability to Multitask.
    • Ability to Work under pressure
    • Planning and Coordination.
    • Time Management.

    Computer Savvy Skills:

    • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint).

    Core Values:

    • Accountability
    • Resourcefulness
    • Ethics
    • Flexibility
    • Respectful Engagement
    • Empathy

    Method of Application

    Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the e-mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Eye Foundation Hospital
₦ 95K from 8 employees
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