Jobs at ETL Engineering Services Limited

Job Description

• We are recruiting, on behalf of one of her clients, for the position of Service Manager to lead and continuously improve the company's after-sales service operations — ensuring timely, high-quality resolution of customer complaints, warranty claims, repairs, installations, and technical issues.

Preferred Background: 

• Candidates with hands-on experience in freezer/refrigerator assembly or home appliance manufacturing are strongly preferred.

Key Responsibilities

• Manage day-to-day after-sales service operations, ensuring requests, repairs, and complaints are resolved within agreed SLAs
• Lead, supervise, and develop service engineers, technicians, and service coordinators; set KPIs and conduct performance reviews
• Oversee resolution of escalated customer complaints; analyse recurring issues and implement corrective actions
• Manage warranty processes — assessment, documentation, approval, and cost control
• Provide technical leadership for product troubleshooting, repair, installation, and maintenance
• Coordinate with Warehouse and Procurement to ensure adequate spare parts availability
• Manage service centre performance and field technician scheduling/deployment
• Develop and maintain service performance dashboards, tracking SLA compliance, first-time-fix rate, customer satisfaction, and warranty costs
• Drive continuous improvement through root-cause analysis and cross-functional collaboration with Sales, Warehouse, Finance, and Product/Technical teams

Requirements

• Bachelor's degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering, or a related technical discipline
• Professional certification in Service Management, Customer Experience, or Engineering is an added advantage
• 7–10 years of relevant experience in after-sales service, technical service, field service, or service operations
• At least 3–5 years in a supervisory or managerial role
• Experience managing technicians, engineers, service centres, or field-service operations
• Experience in freezer/refrigerator assembly, home appliance manufacturing, consumer electronics, or related industrial equipment sectors strongly preferred
• Proven experience managing warranty, repairs, installations, spare parts, and customer complaints
• Experience with service management systems/CRM platforms is an advantage
• Strong leadership, problem-solving, communication, and cross-departmental collaboration skills

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Summary

• We are seeking a Quality Supervisor to ensure that manufacturing and assembly processes consistently meet established quality standards, specifications, and customer requirements.

Key Responsibilities

• Supervise quality control activities across the manufacturing process.
• Conduct inspections of incoming components, work-in-progress, and finished products.
• Identify, document, and investigate defects and non-conformities.
• Work with Production teams to identify root causes and implement corrective actions.
• Conduct quality audits and process checks.
• Develop and maintain quality inspection checklists and reports.
• Track recurring defects and recommend process improvements.
• Train production staff on quality standards and defect prevention.
• Prepare quality performance reports for management.
• Promote a strong quality culture and ensure compliance with relevant standards.

Requirements

• Bachelor’s Degree / HND in Mechanical, Electrical/Electronics, Industrial Engineering, Quality Management, or a related field.
• 3–5 years’ relevant experience in quality control/assurance within freezer, refrigerator, or home appliance manufacturing/assembly.
• Practical knowledge of manufacturing quality control processes.
• Strong knowledge of inspection, defect identification, root-cause analysis, and corrective actions.
• Strong analytical, problem-solving, reporting, and documentation skills.
• Ability to work effectively on a factory floor and supervise quality personnel.
• Candidates with hands-on experience in freezer/refrigerator manufacturing, assembly, or home appliance productionare strongly preferred. Experience in production line supervision, component assembly and testing, quality inspection, process control, and defect analysis will be an advantage.

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Job Summary

• We are looking for a proactive and people-oriented Junior Recruitment Executive to join our team and play a key role in delivering our recruitment and employee outsourcing services.

What You Will Do

• Drive end-to-end recruitment, from sourcing to placement.
• Identify, screen, and engage top talent.
• Coordinate interviews and successful candidate placements.
• Manage the onboarding and deployment of outsourced employees.
• Build strong relationships with clients, candidates, and outsourced staff.
• Keep recruitment pipelines, employee records, and reports up to date.
• Resolve day-to-day recruitment and outsourcing matters efficiently.

What You Bring

• Bachelor’s degree/HND in HR, Business Administration, Industrial Relations, or a related field.
• Minimum 2 years’ experience in recruitment and outsourcing management.
• Strong sourcing, communication, and relationship-management skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• A proactive, solution-oriented mindset.