Jobs at Equinix Nigeria

Job ID: JR-158357

Job Summary

• Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures.
• Supports the overall team.

Responsibilities
Facility/Infrastructure Maintenance:

• Performs semi-routine preventative maintence checks on-site to non-critical, facility components
• Performs semi-routine repairs, maintenance and installations to non-critical facility components
• Monitors the Builiding Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures
• Assists more senior staff in higher facility repairs and corrective maintenance measures
• Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Vendor Support:

• Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements
• Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out
• Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures.

Site Administration & Incident Support:

• Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Uses acquired job skills in following operating procedures to support on-site administration.

Work Orders & Additional Projects:

• Completes semi-routine work requests and circuit installations
• Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines
• Assists more senior staff with responding on-site incidents and acts as directed.

Collaboration:

• Collaborates with others to resolve semi-routine facility incidents
• Provides assistance to more senior staff on infrastructure projects
• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment.

Qualifications

• Electrical and Electronics Engineering or related degree required
• 1-4 years of equivalent work experience.

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Job Summary

• The Network Service Delivery Base will be responsible for the first- and second-line network monitoring, change management, incident management and escalations, management of managed service vendors, and providing support on the network serving nodes using various network management tools and trouble-ticketing systems.
• This includes diagnosing and locating fault, performing repair, maintenance, and reporting to ensure optimal customer satisfaction.

Responsibilities

• To provide daily support (8 am -5 pm), 5 working days/week as a Network service delivery base, if needed, you may be required to work beyond stipulated working hours and over weekends
• Ensure proactive monitoring of Primetime customer services on MainOne’s network using the available NMS (Network Monitoring System), providing specific updates, status, and performance of all the services
• Ensure there is a ticket / Open a trouble ticket (TT) for every Primetime-related fault and that it is tracked, updated, and managed throughout the incident's life cycle up to the point of closure within OLAs
• Ensure that any equipment faults affecting Primetime Customers are rectified promptly and efficiently
• Responsible for providing remote support and troubleshooting for all identified faults on the network interfacing with the assigned MainOne Vendor and third party and escalating to Level 3 (TX Implementation and IP Operations) where it cannot be resolved at Level 2
• Maintain and ensure full compliance with all MainOne’s NOC Operations processes and procedures
• Monitor Primetime customer's performance on MainOne's global network, flag anomalies, and collaborate with stakeholders to resolve any challenges to customer satisfaction
• Ensure accurate Ticket logging, timely updates, and communication by Primetime Service NOC to other engineers during the life cycle of an IPLC, IP, or VOIP-related incident
• Ensure that all escalated IP, IPLC, or VOIP tickets are resolved within agreed-upon timelines and handled professionally
• Manage appropriate communication to achieve excellent service experience during the incident handling
• Answer all Primetime customer support-related telephone calls and interface with internal and external stakeholders on operational issues and related network events, using Main One’s standard operating procedures to address all issues
• Ensure change management processes for Primetime customers is adhered to ensure customer satisfaction
• Ensure network KPIs are met (Network Availability 99.99%, and MTTR 4 hours NHW, 6 hours HW)
• Provide technical support to managed service vendors 24/7 to meet and exceed customers’ expectations
• Ensure that circuit handover or acceptance of new services is carried out in accordance with MainOne’s standards, capturing all necessary information and saving it in DMS, in compliance with our corporate policy
• Handle escalated trouble ticket calls, working closely with other NOC engineers, and last-mile providers, and managed service vendors to resolve issues promptly
• Ensure quarterly training is conducted for the vendor support engineers covering technical aspects and operational expectations
• Undertake any other ad hoc assignment that may be assigned by the Ghana Transmission and CLS Manager

Qualifications

• A Bachelor’s Degree in Telecom Engineering, Computer Science, or Equivalent in Information and Communications Technology

Relevant professional/technical certifications

• Proven years work experience in configuration, operations, maintenance of fiber optical nodes, Carrier Ethernet nodes, MW radio (PTP, PTMP), IP network troubleshooting skills, (Cisco-Ciena, FortiGate routers & switches), fiber optics cable handling and OTDR traces, and basic knowledge in power rectification systems
• Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is desired. Strong understanding of GPON, FTTx architectures, and related technologies

Competencies Required:

• Must have fair knowledge of optical networks such as DWDM/OTN/SDH/SONET/GPON, FTTx, and working knowledge of Ciena OME 6500 series, Ciena switches, Cisco routers and switches
• Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts) and implement into the network in an efficient manner if required
• Microwave radio advanced configuration skills and troubleshooting.
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment
• Fair understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies.
• TCP/IP, Network Security, VoIP and OSPF networking experience required
• Extensive knowledge of Spanning Tree, VLAN’s, VTP, Trunking protocols
• Good knowledge in Microsoft Office suite using Word, Excel, PowerPoint and MS SharePoint
• Able to work well within a busy team and handle a wide range of issues. Capable of multi-tasking, good time management and prioritisation of workload
• Ability to drive managed vendors to prioritise and resolve problems and identify future needs
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Familiar with the use of various test equipment, i.e. OSA, OTDR, Ethernet Analyser, Transmission Analysers, Optical power meters, etc.

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Job Code: JR-157979

Job Summary

• The Level 2 Support Engineer will provide advanced technical support for network-related issues escalated from the first level of support.
• This role involves troubleshooting complex network problems, ensuring optimal network performance, and collaborating with upper management and various departments to implement effective solutions and provide ongoing support.
• Supports the Network Architecture team to translate architecture requirements into platform level configurations.
• Performs tests that support deployment readiness decision within a moderate scope.

Responsibilities

• Respond to and resolve escalated network incidents and service requests from the first-level support team, ensuring timely and effective solutions
• Troubleshoot and diagnose complex network issues, including connectivity problems, performance degradation, and hardware failures
• Monitor network performance using various tools and dashboards to ensure high availability and reliability of services
• Collaborate with cross-functional teams, including engineering and operations, to implement network changes, improvements, and new technologies.
• Document troubleshooting steps, resolutions, and network configurations to facilitate knowledge sharing and future reference
• Assist in the development and maintenance of comprehensive network documentation, including diagrams, procedures, and policies
• Participate in on-call rotations and provide after-hours support as needed to maintain service continuity
• Stay current with industry trends, emerging technologies, and best practices to enhance the capabilities of the NOC
• Mentor and train junior network engineers and support staff, providing guidance on best practices and troubleshooting techniques
• Conduct regular network assessments and capacity planning to accommodate growth and changes in technology
• Provide technical support and training to staff on network-related issues and best practices.

Qualifications

• Bachelor’s Degree in Computer Science, Electrical Electronic, Information Technology, or a related field
• Experience with network monitoring tools and troubleshooting methodologies
• Familiarity with network security practices and technologies
• Proven years of experience in network engineering or a similar role
• Experience with network monitoring tools and troubleshooting methodologies
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, JNCIP, JNCIS, Network+) are a plus
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities
• Strong knowledge of networking protocols (TCP/IP, BGP, OSPF, MPLS etc.) and technologies (routers, switches, firewalls, load balancers)
• Strong communication skills, with the ability to convey technical information to non-technical stakeholders
• Maintain an open mind when addressing network problem situations.