Jobs at Elvaridah

Job Summary

• The Customer Service Officer will be responsible for managing customer inquiries, providing timely and professional support, and ensuring a positive customer experience across all communication channels. The role requires strong communication skills, problem-solving ability, and a customer-focused mindset.

Key Responsibilities

Customer Interaction and Support:

• Handle customer inquiries, complaints, and requests via phone, email, chat, and social media in a professional and timely manner.

Issue Resolution:

• Investigate customer concerns, provide accurate information, and resolve issues efficiently while ensuring customer satisfaction.

Record Keeping and Documentation:

• Accurately document customer interactions, complaints, and resolutions using the company’s CRM or tracking systems.

Order and Service Coordination:

• Liaise with internal teams to track orders, bookings, or service requests and provide updates to customers.

Customer Feedback Management:

• Gather and document customer feedback, complaints, and suggestions to support service improvement initiatives.

Service Standards Compliance:

• Ensure all interactions align with company policies, service standards, and customer experience guidelines.

Follow-Up and Relationship Management:

• Conduct follow-ups with customers to confirm issue resolution and maintain positive long-term relationships.

Support for Sales and Operations:

• Assist sales and operations teams by responding to customer inquiries related to products, services, or promotions.

Reporting and Performance Tracking:

• Prepare basic customer service reports, including response times, resolution rates, and common customer issues.

Hybrid Work Coordination:

• Effectively manage both remote and on-site responsibilities, ensuring consistent service delivery regardless of work location.

Requirements & Qualifications

• Minimum of 1–3 years experience in a customer service role.
• OND/HND/BSc in any relevant field.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize tasks, and work independently.
• Customer-focused attitude with good problem-solving skills.
• Proficiency in Microsoft Office and basic CRM tools.
• Must be based in Lagos and available for hybrid work.

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Job Summary

• The Front Desk Officer(Hotel) is the first point of contact for guests in a luxury hotel and plays a critical role in delivering exceptional hospitality experiences. The role requires professionalism, attention to detail, strong communication skills, and a genuine passion for guest satisfaction. The Front-desk Officer is responsible for welcoming guests, managing check-in and check-out processes, handling guest inquiries, and ensuring personalized, seamless service in line with the hotel’s luxury standards.

Key Responsibilities
Guest Relations & Experience

• Welcome guests warmly upon arrival and ensure a professional, courteous first impression.
• Perform efficient check-in and check-out procedures in accordance with hotel standards.
• Anticipate guest needs and provide personalized service at all times.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating when necessary.
• Maintain a high level of confidentiality and discretion regarding guest information.

Front Desk Operations

• Manage room allocations, upgrades, and special requests accurately.
• Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure smooth guest experiences.
• Process payments, deposits, refunds, and billing inquiries accurately.
• Maintain accurate guest records and update the Property Management System (PMS).
• Handle reservations, cancellations, and modifications when required.

Communication & Coordination

• Provide clear and accurate information about hotel facilities, services, and local attractions.
• Liaise with other departments to ensure guest requests are fulfilled promptly.
• Communicate VIP arrivals, special occasions, and guest preferences to relevant teams.

Standards, Safety & Compliance

• Adhere strictly to luxury service standards, brand guidelines, and SOPs.
• Ensure compliance with hotel policies, health & safety regulations, and security procedures.
• Maintain a clean, organized, and professional front desk environment.

Sales & Upselling

• Promote hotel services, amenities, and upgrades to enhance guest experience and revenue.
• Support loyalty programs and encourage repeat business.

Required Skills & Competencies

• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Professional appearance, grooming, and etiquette.
• Ability to remain calm and courteous under pressure.
• Attention to detail and strong organizational skills.
• Proficiency in hotel PMS and basic computer applications.
• Ability to work flexible shifts, including nights, weekends, and public holidays.

Qualifications & Experience

• Minimum of OND

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Role Overview

• We are seeking an experienced and proactive Business Manager to oversee daily salon operations, drive sales, and deliver excellent customer experiences.
• The ideal candidate will have strong sales skills, customer management experience, and the ability to manage staff and operations efficiently in a fastpaced beauty business.

Key Responsibilities

• Oversee the day-to-day operations of the business
• Drive sales, upselling hair products and services to meet monthly revenue targets
• Manage customer relationships, handle inquiries, complaints, and ensure high customer satisfaction
• Supervise salon staff, manage schedules, attendance, and performance
• Ensure excellent service delivery and maintain brand standards at all times
• Track sales performance, customer feedback, and prepare basic reports
• Manage inventory of hair products, tools, and supplies
• Implement strategies to attract new customers and retain existing ones.

Requirements & Qualifications

• Proven experience in sales and customer management (beauty, retail, or service industry preferred)
• Previous experience managing a salon, retail store, or similar business is an advantage
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure
• Basic knowledge of sales tracking and reporting
• Must be reliable, organized, and customer-focused.

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Job Summary

• The Cook will be responsible for preparing quality meals in accordance with the restaurant’s menu and standards, ensuring proper food handling, hygiene, and timely meal service.

Key Responsibilities

• Meal Preparation: Prepare and cook meals according to approved recipes, portion sizes, and quality standards.
• Food Quality and Presentation: Ensure all meals are well-presented, tasty, and served at the correct temperature.
• Kitchen Hygiene and Safety: Maintain a clean and hygienic kitchen environment in line with food safety and health regulations.
• Ingredient Handling and Storage: Properly store food items, monitor freshness, and prevent spoilage or wastage.
• Stock Control Support: Assist with inventory checks and report low stock levels to ensure uninterrupted kitchen operations.
• Equipment Usage and Care: Use kitchen equipment safely and ensure tools and appliances are properly cleaned and maintained.
• Time Management: Ensure meals are prepared and served promptly, especially during peak service periods.
• Compliance with Standards: Follow kitchen procedures, hygiene standards, and company policies at all times.
• Team Collaboration: Work closely with other kitchen staff and service teams to ensure smooth operations.
• Health & Safety Compliance: Adhere strictly to food safety, sanitation, and workplace safety regulations.

Requirements & Qualifications

• 1–3 years experience as a Cook or similar role.
• Basic knowledge of local and continental dishes is an advantage.
• Understanding of food safety and hygiene practices.
• Ability to work under pressure and meet deadlines.
• Physically fit and able to stand for long hours.