Jobs at Elvaridah

Role Overview

• We’re looking for a proactive and personable Customer Service / Social Media Officer to manage client interactions, oversee our social media presence, and handle walk-in customers. 
• You will be the friendly face (and voice!) of our client—online and offline.

Key Responsibilities
Customer Service (Online & Offline):

• Engage with clients professionally via WhatsApp and Instagram DMs/comments.
• Answer inquiries, take orders, and provide after-sales support.
• Welcome and attend to walk-in customers at the store in Ogba.
• Follow up with customers to ensure satisfaction.

Social Media Management:

• Post engaging content on Instagram (images, videos, reels, stories).
• Record, edit, and upload product and behind-the-scenes videos.
• Respond to comments, mentions, and tags to build community.
• Help grow and maintain a visually appealing and engaging page.

Requirements

• Candidates should possess relevant qualifications in a related field.
• 1 - 2 years of experience in a customer service or social media role.
• Basic knowledge of Instagram features and WhatsApp Business.
• Comfortable creating and editing videos using mobile editing tools (e.g., CapCut, InShot, Canva, etc.).
• Good communication skills—written and verbal.
• Friendly, courteous, and customer-oriented.
• Must live in or around Ogba, Lagos and be available for in-store duties as scheduled

Work Schedule:

• Hybrid work setting: Work remotely with scheduled on-site days at the store.
• Must be available to attend to in-store customers during business hours on assigned days.

What We Offer

• Competitive salary of N100,000 / Month.
• A fun, creative, and supportive work environment.
• Flexible hybrid schedule.

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Job Summary

• The Admin and Operations Manager is responsible for overseeing the daily administrative and operational functions of the organization. 
• This role ensures smooth business operations, efficient resource allocation, and compliance with company policies. The ideal candidate will have strong leadership skills, excellent organizational abilities, and the ability to manage multiple tasks effectively.

Responsibilities
Administrative Management:

• Supervise and manage the administrative team to ensure smooth office operations.
• Oversee office supplies, equipment maintenance, and facility management.
• Develop and implement administrative policies and procedures.
• Maintain records, documentation, and confidential files securely.
• Handle correspondence, scheduling, and communication with internal and external stakeholders.

Operations Management:

• Oversee day-to-day business operations and ensure efficiency.
• Develop and implement operational strategies to improve productivity.
• Monitor budgets, expenses, and resource allocation to optimize costs.
• Ensure compliance with industry regulations, company policies, and legal requirements.
• Identify and address operational challenges to enhance workflow.

HR & Team Coordination:

• Assist in hiring, onboarding, and training new employees.
• Support HR functions, including payroll processing, employee relations, and performance evaluations.
• Foster a positive work environment and address employee concerns effectively.
• Vendor and Stakeholder Management:
• Manage relationships with vendors, suppliers, and service providers.
• Negotiate contracts and oversee procurement activities.
• Collaborate with various departments to streamline operations and improve efficiency.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• 3 - 4 years of experience in administrative and operations management.
• Strong leadership and problem-solving abilities.
• Excellent communication, organization, and time-management skills.
• Proficiency in MS Office, project management tools, and business software.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of compliance, finance, and HR functions is a plus.