Jobs at EHA Clinics

The Senior Operations Manager will oversee EHA Clinics’ operations in all our facilities, which includes Facility and Safety Management, External Facility Management, Command Center Management, Fleet Management and Project Management (Expansion Projects- Technical Project Management). S/he is in charge of strategic decisions for the growth of the Operations department as well as the organization as a whole. In addition, as a Senior Operations Manager, you will be involved in quality management and quality improvement programs in the organisation to ensure high-quality patient experience. 

Job Responsibilities

• Oversee maintenance and re-modeling of all EHA Clinics’ facilities as required.
• Ensure efficient and effective office & staff equipment maintenance systems, signage and landscape management.
• Inspect EHA Clinics’ structures to determine the need for repairs or renovations.
• Drive all aspects of EHA Clinics’ facility management systems inclusive of backup and real time power provision.
• Manage and track the maintenance of equipment and supplies to meet health and safety standards.
• Control activities like parking space allocation, waste disposal, building security etc.
• Allocate office space according to needs.
• Handle insurance plans and service contracts.
• Drive preventative maintenance planning/tracking
• Handle Contractor/Vendor Management.

External Facility Management

• Supervise Facility Managers and Operations Coordinators.
• Handle Client relationship management and client reporting.
• Drive Client Support & Issue tracking through the command center team.
• Oversee timely procurement and storage of office supplies and stationary.
• Cut waste and unnecessary costs in company purchases.
• Determine if inventory quantities are sufficient for the office needs and order more when necessary
• Receive purchase requests from various departments within the company and get price quotes from suppliers/vendors.
• Vendor management: This shall include vendor sourcing, vendor processing, vendor profiling, vendor engagement, and vendor retainment.

Command Center Management (EHA Campus)

• Coordination with IT on technical operations
• Oversee staff planning
• Ensure Continuous Team Training
• Optimize Customer Service practices
• Ensure Service Quality Tracking/Reporting

Command Center Management (Distributed Command Center Operations)

• Coordination with IT on technical operations
• Coordination with Practice Managers on shift planning/scheduling
• Continuous Team Training
• Customer Service
• Operations, SOPs, products/services, sales
• Service Quality Tracking/Reporting

Fleet Management

• Coordination with EHA on vehicle management, servicing, safety
• Driver management
• Driver continuous training
• Vendor management

Technical Project Management

• Work closely with the executive management, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for EHA Clinics expansion projects.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Identify key requirements for cross-functional teams and external vendors
• Overall in charge of the project delivery

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job:

Required:

• Bachelor’s degree in operations management, business administration, project management, or related field
• 6+ years’ proven experience in an operations management position
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Engineering graduate is very strong advantage
• Working knowledge of project management software programs, including ASANA, Odoo (work collaboration tools)

Functional Competencies:

• People Management
• Strong Reporting Skills
• Budget Development
• Critical Thinking and Problem Solving Skills
• Strong Verbal and Written Communication Skills
• Influencing and Leading
• Ability to Delegation
• Team Work
• Negotiation skills

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The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients. The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.

The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

What you’ll do 

The Medical Doctor will support EHA Clinics department predominantly to:

• Participate in all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s).
• Provide direct clinical care to patients using established clinical guidelines. 
• Interview patients, take medical histories, perform physical examinations, analyze, diagnose and explain medical problems during surgery consultations and home visits. 
• Consult, recommend and explain appropriate diagnostic tests and treatment. 
• Request and interpret the results of laboratory investigations when necessary.
• Perform specialized diagnostic physical exams and treatment procedures. 
• Instruct and educate patients in preventative health care. 
• Conduct telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Order laboratory tests as required and agreed under supervising Medical Director.
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes. 
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
• Formulate diagnosis and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate. 
• Give clinical instructions to the nursing staff and other clinical care teams as required.
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities or exchange information in order to improve the quality of patient care.
• Deal regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
• Support clinical research and efforts within the EHA Clinics leading to the publication of papers.
• Attend regular educational meetings organized by the practice in order to update clinical knowledge, practice policy and guidelines, and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
• Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.

• Degree In Medicine - Minimum qualification of Bachelor of Medicine and Bachelor of Surgery in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria. 
• Completion of compulsory internship and national service or exemption
• Up-to-date full registration and licence from the MDCN

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail
• Knowledge and skills to provide vaccination.
• Knowledge and skills to perform minor trauma care including suturing, plaster casting, I&D, debridement etc.
• Knowledge and skills to stabilise trauma patients prior to transport to a higher level of care.

go to method of application »

The Project Manager, Community Health liaises with the EHA Clinics management and medical team to manage and expand a sustainable, low-cost community healthcare delivery model accessible to individuals and families in the places they live and work.  

For Nigeria to make progress towards Universal Health Coverage, it will require an exponential increase in access to quality primary care and community healthcare services. The Project Manager, Community Health will lead an aggressive effort to reach communities with healthcare services and products, social insurance, and other products/services to improve health and well being.

What you’ll do  

• Manage a team of community health nurses (CHNs), community health extension workers (CHEWs), community volunteers and marketers to deliver high quality community-based health care.
• Actively monitor performance of team members to ensure they meet service delivery, membership and other program targets.
• Identify barriers to service delivery and develop strategies to overcome them.
• Rapidly and iteratively pilot CHEW initiatives in selected communities to test feasibility, acceptability and profitability before expanding them throughout the program.
• Expand the portfolio of products and services that CHEWs will sell in the communities based on market analysis.
• Organise community health events to promote our services and memberships.
• Using the geographical boundaries, develop a clear list of potential target groups and vigorously engage them  for membership enrolment and service delivery.
• Assist in Hiring and supervising EHA Clinics CHW teams of nurses and CHEWs.
• Training and mentoring of service providers on sales and marketing techniques.
• Work with the EHA Clinics team to develop training programs for CHWs.
• Clinical Audits and developing KPIs.
• Co-opt key opinion leaders, community leaders, community stakeholders, local and state government officials to facilitate the growth of the program.
• Regularly create social media posts and stories to increase the visibility of the program in the local and professional community.
• Assist in community-based healthcare research studies and projects by co-creating study proposals, grant applications etc
• Maintain an adequate inventory of medicines, tests and supplies to ensure uninterrupted service delivery.
• Other duties as assigned. 

Other Responsibilities:

• Adhere to policies and procedures.
• Adhere to EHA Clinics code of conduct as well as ethical standards of the field.

Professional Development

• EHA Clinics requires all staff to keep their knowledge and skills up to date

Key Areas of Note 

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 
• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Requirements

• The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.
• MBBS/MD  from an accredited university. 
• A minimum of 3 years outstanding work experience as a project manager with field workers, community health workers or a similar manager role. Experience for 3 years or more as a manager in retail pharmacy/healthcare/health insurance will also be considered.
• Knowledge and experience in implementation science and/or behavior change communication will be an added advantage.
• Fluent in Hausa and proficiency in written and spoken English.
• Understanding of medical terminology is desirable.
• Experience with administrative and accounting procedures.
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers
• Strong computer skills, including Google Suite are desirable.
• Compassionate and sensitive to patients’ needs and concerns.
• Good documentation and analytical skills.
• Strong organizational and time-management skills.

DESIRABLE REQUIREMENT 

• A master’s degree in public health, community health  or a similar field will be an added advantage.

Key Skills and Attributes

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decisions.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to the different situations encountered daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

go to method of application »

The Program Manager reports to the COO on ways  to drive a sustainable, low-cost community healthcare delivery model accessible to individuals and families in the places they live and work.  

For Nigeria to make progress towards Universal Health Coverage, it will require an exponential increase in access to quality primary care and community healthcare services. The Program Manager will drive the effort to reach communities with healthcare services and products, social insurance, and other products/services to improve health and well-being.

What you’ll do 

Program Management

• Support and coordinate a team of project managers, supervisors, community health nurses (CHNs), community health extension workers (CHEWs), community volunteers, and marketers to deliver high-quality community-based health care.
• Support in the hiring and training of the REACH program CHEWs Community Health Nurses, Doctors and Project Supervisors.
• Identify barriers to service delivery and develop strategies to overcome them
• Assist in the development of annual program goals and objectives in consultation with the chief operating officer and drive the execution of such goals across the program. Accountable for the development of  program staff into valuable promoters of the REACH program.
• Ensure timely reporting of statuses across projects in the program. 
• In consultation with relevant stakeholders, develop a budget and operating plan for the program.
• Consolidate the program’s monthly report and annual report
• Continuously evaluate the program’s effectiveness and make adjustments as needed.

Program Development

• Develop a growth strategy focused both on the profitability of the program and customer satisfaction
• Conduct research to identify new markets and customer needs
• Rapidly and iteratively pilot health worker initiatives in selected communities to test feasibility, acceptability, and profitability before expanding them throughout the program
• Promote the company’s products/services addressing or predicting clients’ objectives
• Expand the portfolio of products and services that health workers will sell in the communities based on market analysis
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Provide trustworthy feedback and after-sales support
• Developing new programs to support the strategic direction of the community health program
• Training and mentoring of service providers on sales and marketing techniques
• Co-opt key opinion leaders, community leaders, community stakeholders, local and state government officials to facilitate the growth of the program.

Business Development & Partnerships

• Arrange business meetings with prospective partners and donors
• Build long-term relationships with new and existing customers
• Managing existing strategic partnerships by developing new ideas for collaboration, monitoring performance, and resolving conflicts
• Working with external partners to develop new partnership opportunities in existing markets or developing new markets for products or services of the program
• Negotiating terms of partnership agreements to ensure that both parties are meeting their obligations and benefitting from the relationship
• Developing and managing long-term relationships with partners in order to increase sales and partnership opportunities as well as customer loyalty
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Writing program funding proposals to guarantee uninterrupted delivery of services
• Managing the legal aspects of partnerships by drafting contracts, negotiating terms, and managing disputes
• Use data analysis and market research to identify opportunities for new partnerships.
• Organizing programs and activities in accordance with the mission and goals of the  REACH Program.

Professional Development

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Requirements

• The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job.
• A minimum of a Bachelor’s Degree preferably in a health-related field e.g. Public Health, Nursing, Medicine, or a related field. 
• An MSc in Public Health or a related field
• Minimum 6+ years experience working in a business development capacity either in the private or NGO space with a proven track record of secured contracts or sales.  
• Ability to manage your team’s performance effectively
• Experience in being a change agent leading complex transformational activities
• Strong Project Management skills
• Experience with administrative and accounting procedures.
• Excellent oral and written communication skills (including public speaking), with proven negotiation skills. Ability to understand customer requirements and to produce highly professional proposals and presentations.
• Entrepreneurial spirit with a positive attitude. Ability to drive goals and results while maintaining quality and attention to critical details.
• Demonstrated strong ethics in interpersonal relations and work as an effective, collaborative team member to produce high-quality results.

Desired

• Fluent in Hausa
• Msc in business administration or healthcare management would be an added advantage
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
• PMP certification. 

Key Skills and Attributes

• Negotiation
• Decision-making
• Conflict resolution
• Teamwork
• Good documentation and analytical skills.
• Strong organizational and time-management skills.
• Improvement Focus.
• Ability to explain complex information in simple terms.
• Change Management and Project Management skills.
• Strong Computer Proficiency.
• Good communication and interpersonal skills.