Program Manager - Program Development and Strategic Partnerships at EHA Clinics

The Program Manager reports to the COO on ways  to drive a sustainable, low-cost community healthcare delivery model accessible to individuals and families in the places they live and work.  

For Nigeria to make progress towards Universal Health Coverage, it will require an exponential increase in access to quality primary care and community healthcare services. The Program Manager will drive the effort to reach communities with healthcare services and products, social insurance, and other products/services to improve health and well-being.

What you’ll do 

Program Management

• Support and coordinate a team of project managers, supervisors, community health nurses (CHNs), community health extension workers (CHEWs), community volunteers, and marketers to deliver high-quality community-based health care.
• Support in the hiring and training of the REACH program CHEWs Community Health Nurses, Doctors and Project Supervisors.
• Identify barriers to service delivery and develop strategies to overcome them
• Assist in the development of annual program goals and objectives in consultation with the chief operating officer and drive the execution of such goals across the program. Accountable for the development of  program staff into valuable promoters of the REACH program.
• Ensure timely reporting of statuses across projects in the program. 
• In consultation with relevant stakeholders, develop a budget and operating plan for the program.
• Consolidate the program’s monthly report and annual report
• Continuously evaluate the program’s effectiveness and make adjustments as needed.

Program Development

• Develop a growth strategy focused both on the profitability of the program and customer satisfaction
• Conduct research to identify new markets and customer needs
• Rapidly and iteratively pilot health worker initiatives in selected communities to test feasibility, acceptability, and profitability before expanding them throughout the program
• Promote the company’s products/services addressing or predicting clients’ objectives
• Expand the portfolio of products and services that health workers will sell in the communities based on market analysis
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Provide trustworthy feedback and after-sales support
• Developing new programs to support the strategic direction of the community health program
• Training and mentoring of service providers on sales and marketing techniques
• Co-opt key opinion leaders, community leaders, community stakeholders, local and state government officials to facilitate the growth of the program.

Business Development & Partnerships

• Arrange business meetings with prospective partners and donors
• Build long-term relationships with new and existing customers
• Managing existing strategic partnerships by developing new ideas for collaboration, monitoring performance, and resolving conflicts
• Working with external partners to develop new partnership opportunities in existing markets or developing new markets for products or services of the program
• Negotiating terms of partnership agreements to ensure that both parties are meeting their obligations and benefitting from the relationship
• Developing and managing long-term relationships with partners in order to increase sales and partnership opportunities as well as customer loyalty
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Writing program funding proposals to guarantee uninterrupted delivery of services
• Managing the legal aspects of partnerships by drafting contracts, negotiating terms, and managing disputes
• Use data analysis and market research to identify opportunities for new partnerships.
• Organizing programs and activities in accordance with the mission and goals of the  REACH Program.

Professional Development

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

Requirements

• The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job.
• A minimum of a Bachelor’s Degree preferably in a health-related field e.g. Public Health, Nursing, Medicine, or a related field. 
• An MSc in Public Health or a related field
• Minimum 6+ years experience working in a business development capacity either in the private or NGO space with a proven track record of secured contracts or sales.  
• Ability to manage your team’s performance effectively
• Experience in being a change agent leading complex transformational activities
• Strong Project Management skills
• Experience with administrative and accounting procedures.
• Excellent oral and written communication skills (including public speaking), with proven negotiation skills. Ability to understand customer requirements and to produce highly professional proposals and presentations.
• Entrepreneurial spirit with a positive attitude. Ability to drive goals and results while maintaining quality and attention to critical details.
• Demonstrated strong ethics in interpersonal relations and work as an effective, collaborative team member to produce high-quality results.

Desired

• Fluent in Hausa
• Msc in business administration or healthcare management would be an added advantage
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
• PMP certification. 

Key Skills and Attributes

• Negotiation
• Decision-making
• Conflict resolution
• Teamwork
• Good documentation and analytical skills.
• Strong organizational and time-management skills.
• Improvement Focus.
• Ability to explain complex information in simple terms.
• Change Management and Project Management skills.
• Strong Computer Proficiency.
• Good communication and interpersonal skills.