Senior Manager, Operations at EHA Clinics

The Senior Operations Manager will oversee EHA Clinics’ operations in all our facilities, which includes Facility and Safety Management, External Facility Management, Command Center Management, Fleet Management and Project Management (Expansion Projects- Technical Project Management). S/he is in charge of strategic decisions for the growth of the Operations department as well as the organization as a whole. In addition, as a Senior Operations Manager, you will be involved in quality management and quality improvement programs in the organisation to ensure high-quality patient experience. 

Job Responsibilities

• Oversee maintenance and re-modeling of all EHA Clinics’ facilities as required.
• Ensure efficient and effective office & staff equipment maintenance systems, signage and landscape management.
• Inspect EHA Clinics’ structures to determine the need for repairs or renovations.
• Drive all aspects of EHA Clinics’ facility management systems inclusive of backup and real time power provision.
• Manage and track the maintenance of equipment and supplies to meet health and safety standards.
• Control activities like parking space allocation, waste disposal, building security etc.
• Allocate office space according to needs.
• Handle insurance plans and service contracts.
• Drive preventative maintenance planning/tracking
• Handle Contractor/Vendor Management.

External Facility Management

• Supervise Facility Managers and Operations Coordinators.
• Handle Client relationship management and client reporting.
• Drive Client Support & Issue tracking through the command center team.
• Oversee timely procurement and storage of office supplies and stationary.
• Cut waste and unnecessary costs in company purchases.
• Determine if inventory quantities are sufficient for the office needs and order more when necessary
• Receive purchase requests from various departments within the company and get price quotes from suppliers/vendors.
• Vendor management: This shall include vendor sourcing, vendor processing, vendor profiling, vendor engagement, and vendor retainment.

Command Center Management (EHA Campus)

• Coordination with IT on technical operations
• Oversee staff planning
• Ensure Continuous Team Training
• Optimize Customer Service practices
• Ensure Service Quality Tracking/Reporting

Command Center Management (Distributed Command Center Operations)

• Coordination with IT on technical operations
• Coordination with Practice Managers on shift planning/scheduling
• Continuous Team Training
• Customer Service
• Operations, SOPs, products/services, sales
• Service Quality Tracking/Reporting

Fleet Management

• Coordination with EHA on vehicle management, servicing, safety
• Driver management
• Driver continuous training
• Vendor management

Technical Project Management

• Work closely with the executive management, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for EHA Clinics expansion projects.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Identify key requirements for cross-functional teams and external vendors
• Overall in charge of the project delivery

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements

The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job:

Required:

• Bachelor’s degree in operations management, business administration, project management, or related field
• 6+ years’ proven experience in an operations management position
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Engineering graduate is very strong advantage
• Working knowledge of project management software programs, including ASANA, Odoo (work collaboration tools)

Functional Competencies:

• People Management
• Strong Reporting Skills
• Budget Development
• Critical Thinking and Problem Solving Skills
• Strong Verbal and Written Communication Skills
• Influencing and Leading
• Ability to Delegation
• Team Work
• Negotiation skills