The Protection Monitoring Team Leader is responsible for the technical supervision and coordination of all protection monitoring activities under the supervision of the Protection Manager. This role ensures training and capacity building for field protection monitoring staff including Partners staff, guaranteeing that protection services meet sector quality standards. The incumbent will analyze protection alerts, monthly reports, and rapid assessments, applying protection data analysis to inform response strategies and advocacy efforts for Borno and Madagali (when required).
With a strong focus on Protection Monitoring and Protection Information Management (PIM), the position will structure data in line with the Protection Analytical Framework (PAF) and lead protection analysis updates and community consultations and action plans for DRC Nigeria. The Team Leader will ensure protection monitoring reports are finalized with accuracy, providing consistent feedback to the field team and ensuring compliance with PIM standards. The position requires deep engagement with , PSNE dashboards, P21, and qualitative protection analysis methodologies as well as an excellent understanding of community-based protection.
The Protection Monitoring Team Leader will also support the Protection Manager in developing appropriate questionnaires, protection tools, training materials, and refining methodologies for household surveys (HH), FGDs, and KIIs, alerts reports, observations and will know how to engage with community based protection structures to have a community based analysis and all steps required for CBP. They will work closely with internal and external stakeholders—including the Protection Monitoring Working Group, Advocacy Working Groups and others—to shape and influence protection strategies and advocate for affected populations and organize key stakeholders meeting leading community based protection structures to be the voices of change in their communities and know how to better document violations and self-protect.
Duties and Responsibilities:
Technical Leadership & Protection Analysis:
- Provide technical guidance and coaching to protection monitoring staff, ensuring adherence to protection principles and standards.
- Lead qualitative and quantitative analysis of protection data, using DEEP, PAF, and protection dashboards to monitor emerging risks.
- Oversee monthly protection monitoring reports, ensuring accurate reporting and actionable insights.
- Ensure compliance with data protection policies, maintaining confidentiality and ethical data management.
- He/She will develop tools that will support protection teams to analyze community-based protection data including their initiatives, plans, elaborate on trends and protection situations to feed into relevant GBV/PSS/Legal analysus and use them to develop the PAF
- He/She will be responsible to review all LGA reports from the Protection Monitoring Officers and of the partners protection assistants.
- Lead and launch pilot tools in accordance to DRC community-based protection guidance to partners in Borno when required to guide teams involved in community-based protection.
- Provide technical trainings to PM staff in the identification of protection risks and human rights violations using qualitative and quantitative methodologies and supporting CBPS to lead their own advocacy on the long term .
- Ensure that vulnerable/at risk individuals are promptly and safely identified, assessed and referred. Maintain an updated database of internal and external referrals.
Capacity Building & Team Supervision:
- Conduct training and mentoring sessions for protection monitoring teams on data collection, protection assessment methodologies, and safe referrals and on analysis to use for IPA.
- Review and refine protection monitoring tools, strengthening survey methodologies and reporting frameworks.
- Supervise Protection Monitoring Assistants and Officers, ensuring efficient coordination and high-quality outputs.
- The Protection Monitoring/CBP Team leader provides day-to-day management of the CBP/PM Staff and of the partners staffincluding supervision and coaching under FCDO and EU projects and provide advises on awareness sessions and how to use some of the findings for further analysing the protection environment in a given LGA
- He/She will manage and provide leadership, including organizing, planning, and monitoring their activities to ensure quality standards are met.
- Develop the capacity of the CBP/PM team through training, mentoring, and coaching, and ensure that they have the necessary skills to provide effective psychological first aid in situation of distress for people that we may ask questions from and are able to provide proper referrals and efficient services mapping to ensure quick and safe referrals.
- Conduct regular monitoring and evaluation of the impact of CBP and Protection Monitoring programs, and adapt programs based on identified needs to ensure they remain relevant and effective.
- Ensure compliance with organizational policies and procedures, as well as local laws and regulations governing the PM/CBP types of programming.
- Maintain accurate records and documentation of PM/CBP activities, including data collection and reporting, minutes of meeting etc
- The Protection TL to ensure that the IDP leadership structures are in place and functioning at all levels (camps, village, zones) throughout the camp, outside camp and in host communities and give tools/training of trainers package to the field teams to implement DRC community-based protection guidance
- Ensure that community structures are in place, have inclusive representation and their capacity is strengthened as needed and appropriate
- Ensure that the guidance on how to conduct regular and ad-hoc meetings with IDPs/HC/returnees/refugees representatives/committees are conducted and any issues/concerns identified are reported to DRC area level protection managers.
- Ensure information is being disseminated to all camp and host community residents and feedback on access to and gaps in services is being collected.
Stakeholder Engagement & Advocacy:
- Strengthen collaboration with partners, including GBV AoR, CP AoR, and local protection actors, to improve protection monitoring data.
- Participate in Protection Monitoring Working Group meetings, ensuring alignment with protection strategy updates.
- Provide structured advocacy inputs, summarizing protection trends and key concerns for stakeholders and donors.
Operational Coordination & Compliance:
- Ensure seamless coordination between protection and MEAL teams, optimizing impact measurement and program refinements.
- Lead the integration of PSNE tools and dashboards, ensuring effective interpretation of protection monitoring data.
- Work closely with Protection Managers and PIM Analysts to ensure consistency in reporting and documentation.
- Ensure that IDPs/returnees/HC/refugees have safe and meaningful access to feedback and complaints mechanism and that they receive a timely response to their concerns (help desk, mobile desk)
- Support the Protection Manager to organise and facilitate Workshops to ensure all staff and incentive workers are informed and demonstrate understanding of Protection Principles, Purposes of Protection Monitoring and Advocacy, PIM principles, PSEA, Code of Conduct and values required, with particular attention to accountability, respectful dialogue with the PoC, and prevention of sexual exploitation and abuse.
- Mainstream community-based protection in other sectors of DRC intervention, particularly access to information, participation, feedback mechanism
- Coach CBP protection team of DRC and local protection partners to ensure proper protection outcomes of the projects on community-based protection
- Contribute to the effective implementation of all operations support activities, including those related to administration, finances, and logistics, so as to ensure smooth project implementation. In all matters, comply with internal directives and policies as communicated by the protection Manager and/or the relevant support departments.
Other Responsibilities related to emergency protection assessment, community based protection and analysis
- Maintain updated CBPS services mapping
- He/She will help giving suggestions to complement the protection strategy for community-based protection in areas where DRC and its partners have CBPS and support the country level protection manager in identifying key components where the teams need to be strengthened and alert on protection trends that affect overall environment and take the initiatives
- He/She will develop supervision and coaching tools on community-based protection and finding suggestions for sustainability
- He/she will be responsible to develop protection analytical framework for all LGA where CBP/PM is implemented and any other locations with data from impact reports from other protection sectors by liaising with the different Protection Specialists. He/She will also ensure to deliver trainings developed by the specialists to his/her teams in case the specialists cannot be available in the areas and will update regular tools and impact reports.
- He/She will be responsible for key contacts with authorities at state level and ensure PM and CBP Officers report to him on key meetings at LGA level coordination
Supervision of staff:
- The PM Team leader is responsible for the technical supervision and coordination of all PM related activities under the supervision of the Protection manager . S/he will ensure that training and capacity building needs of field protection staff are timely addressed with his/her teams and if required and necessary with the other specialists
- Provide support to protection staff, ensuring quality in the implementation of activities and services as well as the adherence to protection standards
- Support the field teams with the development of technically sound (monthly & weekly) work plans, consistent with the goals and objectives of the project;
- Maintain regular and positive collaboration with colleagues to enhance synergies and ensure that intervention between the different project components is harmonized especially to guide actions and program designs to incorporate voices of CBPS and ensure protection analysis trends are actually shared in a timely manner
- Participate in the recruitment of project staff, provide objective feedback with regards to staff performance (evaluate performance and deliverables against job descriptions), expectations and areas for growth and professional development.
- Identify capacity building needs of protection staff assessing their knowledge and skills and accordingly provide learning opportunities through training, workshops and/or simulation exercises; ensure continuous on the job coaching and mentoring; Provide training on ‘Protection concerns forms/‘Inter-Agency Referral Form SOPs’ to other agencies working in the area depending on the need.
- Give feedbacks to the PIM and CPM Specialist in particular all the time and some consultation with PM/CBP specialist in developing and/or updating protection tools and training material in order to meet the project’s requirements and ensure validation/consultation with the Protection manager to ensure it is technically sound
- Lead the development of quality internal/external reports on Community based protection and protection monitoring providing relevant protection data, insight and analysis and give inputs to Protection Manager in particular on monthly, bimonthly and ad hoc protection monitoring or CBP reports
- Ensure that DRC data protection, PSEA and CP policies are shared, understood and upheld by all staff in compliance with the highest standards of privacy and confidentiality.
- Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services especially specialized services
- Ensure that all high-risk cases are promptly identified, directly assisted or referred to the right service provider.
Budget Management
- Monitor financial commitments and expenditures against budgets and provide timely feedback on budget follow-ups.
- Provide inputs to Protection Manager to ensure effective and efficient utilization of CBP/PM program resources through monitoring and tracking of expenditures against budgets.
- Anticipate, along with Protection Manager, potential over/underspending.
- Provide expenditure forecast to Protection Manager monthly.
- Other duties as assigned by the Protection Manager.
Education and professional experience:
BSC, BA or Master degree in one of the following: International development, social sciences, social work, international relations, human rights.
Competencies: (Knowledge, Skills & Abilities)
- Computer literacy (Word, Excel)
- Respect and a non-discriminatory attitude
- Good interpersonal and communication skills
- Good reporting skills
- Ability to show empathy
- Ability to work under pressure
- Fluency in Hausa, Kanuri, and any other spoken languages spoken in Borno State and Adamawa (Madagali) written and spoken
- Working knowledge in English (written and spoken)
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Ensure that information systems are in place and maintained to support the ability of the Protection Sector Northeast Nigeria to take evidence-based decisions, in particular regarding protection priorities and gaps and support advocacy and system strengthening to the North West of Nigeria with strong support from DRC and its partners based on their experiences in Sokoto and Zamfara.
Duties and Responsibilities:
Under the supervision of UNHCR Protection Sector Coordinator and with oversight of the host entity DRC through the PIM Specialist and Protection Coordinator, the Information Management Officer will:
- Structure and collate the primary data collected by Protection Sector partners on their achievements for the sector operation in Northeast Nigeria, and maintain IM tools which enables Protection Sector partners to identify gaps and priorities.
- Organise the collection of data on the Protection Sector achievements in close coordination with AORs, in particular regarding by acting as a central focal point for uploading information through ActivityInfo.
- Support the planning of the Protection Sector Northeast Nigeria for 2026, in particular the revision of the protection severity mapping, in close coordination with the AoRs.
- Provide all relevant analysis of the data on the Protection Sector achievements, through graphs or other relevant products
- Maintain the dashboard for the Protection Sector protection monitoring in BAY states, ensure its timely update, and implement any changes in the protection monitoring IM systems in place as required.
- Train sector partners, AoRs, and other key partners on data collection, compilation, analysis, and the protection of sensitive data, as needed.
- Regularly collaborates, consults with all coordination forums in Northeast Nigeria and represent the Sector in the Information Management Working Group, gives feedback to the coordination team.
- Ensure the maintenance of the Protection Sector Reliefweb pages and the timely posting of the Protection Sector key documents.
- Ensure to keep up to date with the incident reporting dashboard, the PSNE dashboard based on protection monitoring and help with new adaptations including Kobo process and P21 among others.
Education and professional experience:
- A minimum of five years of progressively responsible experience in information management, data management and data visualization are required.
- Experience working and providing support in the Humanitarian Planning Cycle and well versed with HPC guidance.
Essential requirements
- Support analysis of data and statistics including, summary tables, trends analysis, infographics, and data visualization.
- Expert level knowledge of data processing and managing qualitative and quantitative data using appropriate data analysis structure, methods, and tools such as MS Excel, activity info, Powerbi, kobo tools.
- Coordination expertise for IM/PIM Officers/Specialists to discuss on confidentiality of information/best way to present it with consultations with protection experts.
Competencies: (Knowledge, Skills & Abilities)
- Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to the management of information (in particular protection information) in complex emergencies, disaster preparedness, disaster response and early recovery; Ability to identify issues, analyze humanitarian trends and participate in the resolution of issues/problems; Knowledge of the Humanitarian Programme Cycle, humanitarian operations and coordination structures, particularly Humanitarian Country Teams, Inter-Sector Coordination; Knowledge of collection, processing and management of quantitative and qualitative data.
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to clients.
- Technological Awareness: Keeps abreast of available technology; understand applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
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