Jobs at Credpal

Location: Yaba, Lagos

Purpose Statement

• We are looking to hire a head for our customer success team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle.
• The Customer Service lead is responsible for establishing procedures and reporting, training and measuring team performance.
• He /She also ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.

Key Deliverables:

• Oversees and determines key strategic direction and objectives of customer support department..
• Establish and implement customer engagement processes and communications
• Set customer success team goals and establish consistent, accurate, timely reporting on key individual and team metrics.
• Measures the effectiveness of all customer support approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agents to consumer correspondence.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Manage the team on taking ownership of customers issues and follow problems through to resolution.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilise assets to achieve qualitative and quantitative targets.

Preferred Qualification

• Bachelor's Degree.
• Relevant trainings & certifications
• 4-6years of experience in similar role

Preferred Requirements:

• Knowledge of the financial services industry and understanding of consumer lending.
• Proven ability to lead a customer success team: ability to deploy set standards, procedures and policies; proven success with staff training/coaching, Quality Assurance, business process improvement, and workforce planning.
• Expertise utilizing data to make decisions and drive management decisions; strong demonstrated analytical/business reporting experience.
• An understanding of the motivators of the target market.
• Experience managing a multi functional team.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.

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Location: Yaba, Lagos

Purpose Statement

• We are looking for a Head of Engineering to provide sound technical leadership in all aspects of our business. You will communicate with employees, stakeholders and customers to ensure our company’s technologies are used appropriately.
• The selected candidate will be responsible for building and leading a team of engineers for designing, developing, implementing, integrating, testing, qualifying, and maintaining the embedded software on a wide range systems.

Key Deliverables:

• Develop technical aspects of the company’s strategy to ensure alignment with its business goals.
• Discover and implement new technologies that yield competitive advantage.
• Help departments use technology profitably.
• Supervise system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.
• Monitor KPIs and IT budgets to assess technological performance.
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology.
• Communicate technology strategy to partners and investors.
• Supervising Junior Software Developers, analyzing software performance and configuration .systems, and managing the deployment and integration of new software.
• Develop cutting-edge software solutions to optimize our business operations.
• Managing the installation and configuration of software solutions.
• Resolving software deployment and integration errors, and documenting processes.
• Performing routine maintenance and monitoring performance metrics.
• Write clean and well-tested code, think logically and solve problems.

Qualifications

• Bachelor's Degree in Software Engineering, Computer Science, Information Systems, Information Technology, or similar.
• Relevant training & certifications.
• 5-8years of experience in a similar role.

Requirements:

• Experience in leading and managing software engineering teams in an agile environment.
• Strong project management skills with ability to manage many simultaneous projects.
• In-depth knowledge of programming languages such as PHP, Python and JavaScript-based framework such as VueJs/ReactJS/Node.js.
• Experience using server-side languages such as Golang, java or Java with a microservice approach.
• Full-stack understanding of web API/database development concepts and patterns.
• Extensive experience in developing, deploying, and integrating software solutions.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of best practices related to data encryption and cybersecurity.
• Ability and passion to quickly learn and implement new technologies as required.
• Exceptional interpersonal and communication skills, problem-solving, detail-focused, motived, good at teamwork