Jobs at Bemil Nigeria Limited

Job Summary

• As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
• Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Roles and Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide customers with accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Carry out customer satisfaction survey.
• Maintain comprehensive database.
• Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
• Analyze and document loss of clients to mitigate against future loss.
• Physical visitations to clients locations, for random or schedule checks.
• Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

• Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master's degree is a plus.
• Must have 2-4 years work experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

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Job Summary

• As the Junior Account Officer at Bemil Nigeria, you will be responsible in providing support to the financial department by managing daily accounting tasks.
• You will be part of a team of professionals working to maintain order and transparency for the company’s finances.
• The ideal candidate will be well-versed in accounting principles and able to work comfortably with numbers, paying attention to detail and assisting the accounts department in the timely and accurate delivery of financial reports.

Roles and Responsibilities

• The Officer ensures daily Payroll reconcilations with the Human resources department.
• Vet and audit the Payroll as at when due.
• Handle and manage the store warehouse.
• Ensure daily follow up of debtors; via phone calls, mailing or visitation.
• The officer ensures regular reconciliation of receivables report balances with balances of debtors in accounting package – Tally
• Reconciling bank statements and other financial documents to ensure the accuracy and completeness of records.
• Officer ensures issuance of Approved Credit Note to Clients and communicate it to such client.
• The officer ensure the approved credit note are posted in client ledger on accounting package (Tally)
• Accurate and proper safekeeping of copies of credit note.
• Proper and timely posting of receipts into customer respective ledger.
• Recording and organizing financial transactions, including accounts payable, accounts receivable, and general ledger entries.
• Officer is required to issue receipt to customers as evidence of receipt of payments where required by the customer.
• Maintaining proper relationship and communication with customers, other staff on receivables and related matters.
• Regularly engage with key accounts to understand their evolving needs and address any concerns promptly.
• Maintaining confidentiality of financial information and demonstrating a high level of ethical behavior in handling financial matters.

Qualifications and Requirements

• Bachelor's Degree in Accounting, Finance, or a related field.
• 2-3 years account experience.
• Professional certification such as ICAN is a plus.
• Proficiency in using accounting software and Microsoft Excel.
• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Knowledge of relevant financial regulations and standards.
• Experience with financial analysis and reporting.
• Organizational and time management skills.