Jobs at Allen Professional Services

Job Description

• The Head of Outlet Operations will be in charge of the outlet's day-to-day operations.
• He will supervise a group of outlet workers to ensure that the outlet operations run smoothly and in accordance with the company's goals.
• He will ensure that the outlet's sales and operations plans are met, and that the outlet adheres to the company's policies and procedures in order to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedbacks and recommend necessary outlet operational changes.
• Schedule orientations and job trainings to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of five (5) years relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

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Job Description

• The Head of Human Resources Department will coordinate human resources and personnel management functions and all administrative activities pertaining to the company's personnel.
• He or she will be in charge of the company's recruitment strategies, as well as the implementation of systems for managing employee benefits, payroll, and behavior, as well as the onboarding of new employees.
• He or she will keep track of employee attendance, performance, and general well-being.

Key Roles and Responsibilities

• Manage the staffing process, including recruiting, interviewing, hiring, and onboarding.
• Ensure job descriptions are up to date and compliant with all local, state, and federal regulations.
• Develop training materials and performance management programs to help ensure employees understand their job responsibilities.
• Investigate employee issues and conflicts and brings them to resolution.
• Ensure the organization’s compliance with local, state, and federal regulations.
• Use performance management tools to provide guidance and feedback to team.
• Ensure all company HR policies are applied consistently.
• Maintain company organization charts and employee directory.
• Partner with management to ensure strategic HR goals are aligned with business initiatives.
• Maintain HR systems and processes.
• Conduct periodic and annual staff performance reviews.
• Design and implement employee retention strategies.

Qualifications

• First Degree in Human Resources, or related field.
• Minimum of five (5) years relevant work experience in a human resources position in the food or hospitality industry.
• Effective verbal and written communication skills.
• Demonstrated proficiency in the Microsoft Office suite.
• Experienced in a broad range of human resource strategies, practices as well as employee regulatory laws in Nigeria.

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Job Description

• The Head, Marketing Department will lead all marketing initiatives and activities of the company.
• He will oversee the development and implementation of comprehensive marketing strategies, campaigns, and initiatives to drive foot traffic, generate revenue, and increase on-site conversion.
• He will oversee the development and implementation of the new product’s marketing and promotion activities – both direct and mass marketing programmes.
• He will provide actionable insights and market intelligence to grow the company’s sales and revenues.

Key Roles and Responsibilities

• Establish and implement monthly, quarterly, and annual marketing and sales budgets.
• Develop and implement digital and offline marketing initiatives, advertising campaigns and promotional activities.
• Develop and track web and online platforms usage metrics and indicators.
• Conduct market research for identification of opportunities for event catering.
• Conduct research for opportunities at higher institutions’ matriculations, convocations, and student week activities for temporary sales point.
• Liaise with stakeholders and potential clients to promote brand image.
• Build customer relationship management and email databases.
• Conduct programmes for generation of customer feedbacks and insights.
• Work closely with the operations and outlet teams to ensure alignment of marketing and sales goals and activities.
• Measure performance of all marketing programs and communicate results to management.

Qualifications

• Bachelor's Degree in Marketing, Communication, Business Administration, or a related discipline.
• Minimum of 3 years’ experience in an executive position.
• Highly experienced in marketing digital products and services.
• Strong design and analytical skills.
• Strong social media marketing skills.
• Strong managerial skills with proven track record in delivering targets.
• Strong verbal and written communication skills.