Job Vacancies at Workforce Group

Job Brief

• We are looking for a customer-oriented service representative
• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
• Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
• They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Minimum of an OND holders with completed I.T
• At least 2 years proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

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Job Summary

• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.

Key Responsibilities

• Develop marketing strategies to compete with other individuals or companies who sell insurance.
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.
• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
• Perform administrative tasks, such as maintaining records and handling policy renewals.
• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.

Job Requirements

• HND or B.Sc in Marketing or other related field
• A year related work experience.
• Not more than 32 years of age.
• Good communication skill.
• Energetic and passionate about sales.

Remuneration

• Attractive with HMO and Pension.